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Guest Satisfaction - September 2009 Chatter Guard
Benchmark Report Is Released

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PARSIPPANY, NJ , October 12, 2009 - Lodging Interactive, a leading interactive marketing agency servicing the hospitality industry and the publisher of the free Chatter Guard Monthly Benchmark Monitor Report has released its September 2009 report.

To receive the full report, sign up for our newsletter at LodgingInteractive.com.

School has geared up again, and so has the business travelling season. It seems as though the cool weather is bringing a cool response from the September travellers, as overall hotel performance reviews were mostly down across the board, continuing the negative trend we saw in August. On a scale of 1-5, 5 being “fantastic” and 1 being “poor,” the average lodger reported a slight 1.38% decline in Resultant Quality Score (3.62 to 3.57), a 1.11% decline in Dining (3.61 to 3.57), a 4.85% slip in Facilities (4.12 to 3.92, the biggest area of decline), a 3.61% fall in Housekeeping (3.32 to 3.20), and a 3.57% decline in Staff reviews (3.64 to 3.51). The only areas of improvement this month were in rooms, which improved 1.07% (3.73 to 3.77), and overall sense of Value, which gained an impressive 5.11% (4.11 to 4.32) in the month of September. Hopefully, October will be a more positive month for hotel goers. 

To receive the full report, sign up for our newsletter at LodgingInteractive.com

About Lodging Interactive

Lodging Interactive is a leading provider of Internet Marketing Services to the hospitality, spa and restaurant industries. The company provides a portfolio of effective Internet Marketing Services to hundreds of hotels, resorts, timeshares, spas and restaurants. Clients included branded hotels from nearly every major brand as well as prestigious, landmark independent hotels.

The Company offers a number of effective online tools and services: ChatterGuard.com, an online social media monitoring and reputation management system, HuBBub, a fully managed Travel 2.0 Distribution & Marketing service, HotelWebShows, an economical video montage and YouTube distribution service, CommentCards.com, a full-service business-2-consumer comment card service, eProposalSystem.com, an online RFP response system hotel Sales Managers, RFPLink.com, a group RFP lead generation, HotelDirectBook.com, a consumer hotel portal, link2brand.com, personalized URl's for hotels, DiningClick.com, Internet Marketing Services for the restaurant industry, and Spa Interactive, Internet Marketing Services for the health spa industry.

Lodging Interactive is a proud member of the American Hotel & Lodging Association (AH&LA), The California Hotel Association, the Day Spa Association, and a supporter of the Hotel Sales & Marketing Association International (HSMAI). For more information contact Richard Walsh, Vice President of Business Development at rjwalsh@lodginginteractive.com or at 877-291-4411. The company’s website is located at www.LodgingInteractive.com

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Contact:

Richard Walsh
Vice President of Business Development rjwalsh@lodginginteractive.com
877-291-4411
www.lodginginteractive.com

 

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Also See:  Introducing: CoMMingle Social Media Marketing Agency for Hospitality / September 2009
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