Hotel Online
News for the Hospitality Executive

.


New ‘First Impressions’ Video from Educational Institute
Makes Lasting Impression on Front Desk Employees


Educational InstituteApril 2010, Orlando, Florida—The quality of service your guests receive at the front desk can set the tone for their entire experience at your property. Front Desk First Impressions, a new training video from the American Hotel & Lodging Educational Institute (EI), showcases the types of front desk service, behaviors, and attitudes that can improve a property’s reputation, guest satisfaction, repeat business, and bottom line.

This 40-minute training program was developed in consultation with advisors from top guest service brands, who shared their insights on how to deliver high-caliber front desk service. The video focuses on various tasks and shifts of front desk employees, with five segments showcasing sample encounters between front desk agents and guests. Scenarios include: check-in, handling complaints, upselling, multi-tasking, and follow-up. Interview segments with real front desk agents provide additional advice from professionals on the job.
 
In addition to the video content, the DVD includes a leader’s guide, participant companion materials, pre-shift lesson plans, and an
accomplishment checklist in PDF format.
 
Front Desk First Impressions is $224.95; $179.95 for AH&LA members.  To order, visit www.ahlei.org or call 800-752-4567 or 517-372-8800.  Outside the U.S. and Canada, call 407-999-8100.
 
About American Hotel & Lodging Educational Institute (EI)
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals.
.
Contact:

Elizabeth Johnson 
Senior Marketing Manager 
American Hotel & Lodging Educational Institute 
2113 North High Street, Lansing MI 48906 
Phone: 517-318-2359
Fax: 517-372-5141
ejohnson@ahla.com
www.ahlei.org
Find EI on: Facebook | Twitter | YouTube


 

.
Also See: Educational Institute’s Hospitality iCoach Brings Training Tips to Your Phone / April 2010

American Hotel & Lodging Educational Institute Launches New Websites and Shopping Cart / April 2010

American Hotel & Lodging Educational Institute Expands Into Qatar; Casabella Hospitality Management, Doha has been appointed Master License of Hospitality Education Programme (HEP) / March 2010

New Online Assessment Tool Prepares Candidates for CFBE Exam / February 2010

Educational Institute's Resort Textbook Has New Name, New Content / December 2009

255 Hospitality Students Receive $382,000 in Scholarships Via AH&LEF’s Core Scholarship Programs / October 2009

American Hotel & Lodging Association Fall Conference Offers Educational Programming, Networking Events, Specialized Committee Meetings / August 2009

American Hotel & Lodging Association Releases New Card Check Educational Video for Industry Employees / July 2009

Jon Simons Appointed to American Hotel & Lodging Association's Manager of Government Affairs / July 2009

10 Partner Lodging Associations Honored by American Hotel & Lodging Association at 2009 Summer Summit for Outstanding Leadership and Growth / July 2009

AH&LA Sets Agenda for Summer Summit June 23 - 24, 2009 in Chicago; Hospitality Leaders to Develop Economic Recovery Strategies, Future AH&LA Initiatives, and Recognize Outstanding Hotel Properties and Employees / May 2009

American Hotel & Lodging Association Sends Letter to President Obama Opposing Government Business Travel Cutbacks, Reductions Hurt Administration’s Goals of Saving Jobs and Revitalizing the Nation’s Economy / April 2009

American Hotel & Lodging Association Responds to Northern Trust Accusations by Members of Congress Jobs Are Not a Luxury / February 2009

Guidlines for Meetings and Events Held by Companies that have Received Emergency Government Lending Issued by U.S. Travel Association, AH&LA and Others; Policies Support Prudent Use of Taxpayer Dollars while Supporting Meetings and Events Industry / February 2009
..

.


To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch
Home | Welcome| Hospitality News | Classifieds| One-on-One |
Viewpoint Forum | Industry Resources | Press Releases
Please contact Hotel.Onlinewith your comments and suggestions.