What beliefs do some of the biggest names in the hospitality industry have in common? They all know that an IT partnership is more than just the technology � it�s an ongoing relationship with the company and the people behind the products. Through the years, Ramesys has shown that they are a partner worth keeping around.

What exactly makes a good IT partner? The right combination of products, services, people and beliefs.

Ramesys believes:

• In order to maintain their existing customer relationships, they must continue to bring leading edge technology to their partners.

Entirety is a suite of products consisting of integrated modules that can be configured to allow for effective and easy deployment. Modules include property management (PMS), central reservations (CRes), customer relationship management (CRM), web reservations, global distribution systems (GDS) and telecommunication solutions.

�It was important for us to find a cost-effective solution that would help us - not hinder us - during the growth of our company. Entirety was one of the most powerful, reasonably priced solutions on the market, backed by 24 hour a day, 7 day a week support. The implementation of Entirety, with its advanced yield management functions, will assist us in maximizing RevPar across our properties,� said Fred Brown, Director of Operations for Hansji Hotels.

• They must never force a customer to embrace a new technology for technology�s sake. To do this effectively, they must continue supporting and enhancing the products their customers have invested in.

ImagInn Platinum, the newest version of the popular ImagInn PMS, offers properties improved rate and group management, enhanced travel agency handling, user specific availability screens and enhanced password security. Combined with ImagInn Search, a Windows-based data-mining tool that allows unlimited access to a property�s customer information, users can export information out of ImagInn Platinum. Properties can then extract data to use for mail merges, fax campaigns, frequent stay programs, guest pattern reports and occupancy statistics.

The ImagInn PMS was chosen as a preferred PMS for Carlson Hospitality's Country Inns & Suites properties. To date, Carlson has installed the system at over 275 of their properties and is beginning an upgrade at all properties to ImagInn Platinum. The upgrade will eventually lead to a two-way interface between each hotel and the central reservations system.

"The ImagInn PMS has been a wonderful addition for our properties. Employees rave about the system because it's designed to handle multiple tasks at one time. In our busy market, it's beneficial to have a system that is so efficient, effective and easy to use. Ramesys is an approved vendor of Country Inns & Suites By Carlson and continually provides us with technology that keeps us at the forefront of our field," said Mark Jury, Manager of Hotel Systems at Carlson Hospitality Worldwide.

• It is all about the people and the dedication to service excellence.

�We began our relationship with Ramesys as a result of their outstanding product offering and implementation expertise in the industry. Our partnership has continued to grow and reflects the changes that we are experiencing as a company and in the industry as a whole. We have every confidence in Ramesys and our partnership, and feel that our business requirements will be well met in the future with Ramesys' understanding of our needs, service expertise and product depth," said Rodney Thiel, Vice President of Information Technology for Benchmark Hospitality.

Modules within Ramesys� Entirety Enterprise Suite include: 

• Entirety PMS for Windows
• ImagInn Platinum for Linux/Unix
• Entirety Customer Relationship Management (MPower and ImagInn Search)
• Entirety Central Reservations (CRes)
• Entirety Connect for Web Reservations 
• Entirety Direct (integrated web based front desk module)
• Complete Telecommunication Solutions (Mitel and Hitachi PBX, Voice Mail, Call Accounting)
• Full Array of Third Party Property Level Interfaces

About Ramesys Hospitality (www.us.ramesys.com)

Ramesys, South Plainfield, NJ, focuses on providing high-quality solutions to the hospitality industry. Delivering solutions to the hotel industry for over 20 years, Ramesys has systems installed in over 4,000 hotels worldwide. 

Ramesys has annual revenues around $100m, supports over 8,000 customers in 16 countries and employs over 700 members of staff.

For more information, visit Ramesys in booth 302 at HITEC 2003 in New Orleans, LA. Alternatively, contact them at [email protected], 1 800 RAMESYS or visit them on-line at www.us.ramesys.com.