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E-mail: [email protected] |
April 2001
Are hotels in Canada, Mexico, and the Caribbean rated differently from those in the United States? Are there different guidelines for properties in other countries? The simple answer is �No, The AAA/CAA Diamond Rating Guidelines are the same for all areas, and are designed to be uniformly applied�. In my experience, regional differences do exist, and not only between countries. Regional rating differences often exist between different locations in the same country. I have found that a 4-Diamond rated hotel in a small town might not have been awarded that same rating in New York City, Chicago, or San Francisco, or in Toronto, Montreal, or Vancouver. These regional differences most often result from the inspector�s interpretation of the Rating Guidelines not from the Guidelines� content. Misinterpretation can result from the inspector�s lack of field experience and limited exposure to upscale properties. It can also result from personal bias for or against a particular type property. I believe it is the former more often than the latter. Over the years, I have found the majority of inspectors make a sincere effort to be as objective as possible. In my experience, most are successful. Despite this professional objectivity, there are properties in
all areas that are not accurately rated.. If you feel that your property
is one of these, I would suggest you consider discussing the rating
with the inspector.. I always advocate an initial discussion
with the inspector while he or she is actually on property; you can always
take up your case with AAA/CAA management later.
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Harry Nobles Hospitality Consulting
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