Orlando, Florida, November 2012—Wilson Hospitality, which manages the Hampton Inn-Tuscaloosa East and the Hampton Inn-University in Tuscaloosa, Alabama, has announced that both properties have completed the Guest Service Gold hospitality training offered by the American Hotel & Lodging Educational Institute (EI), and have earned the designation of Certified Guest Service Property. 

Guest Service Gold, introduced by the Educational Institute in 2011, shows employees and properties how to achieve a new standard of exceptional service based on emotionally engaging with guests in memorable ways. Employees who complete the training are prepared for the exam to earn the Certified Guest Service Professional (CGSP) designation.  Properties that certify 100 percent of their front-line staff earn the title of Certified Guest Service Property.  Hotels and academic institutions worldwide have adopted Guest Service Gold to achieve a new standard in guest service quality.

Toby D. Wilson, president of Wilson Hospitality, noted that while two of his company’s five core values are kindness and excellent attitude, the Guest Service Gold training formalized those concepts and showed employees that “there is a method to how you treat people in a hospitality setting.”
 
“The training gave our people a fundamental understanding of just how much it means to guests when employees make the effort to treat them well,” he said, noting that the properties’ recent guest service scores and comment cards reflect the effects of the training.
 
Wilson added that the Certified Guest Service Property plaques are a constant reminder to all staff members of the caliber of service they should strive to deliver.

“When guests see that plaque, it raises their expectations,” he said. “They know that they should expect nothing but the best during their stay with us.”

For more information on Guest Service Gold and other hospitality training solutions, visit the Educational Institute at www.ahlei.org.

About the Educational Institute
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide. Please visit http://www.ahlei.org