 Orlando,
Florida, July 2012—The Visit Orlando Visitor Center has
certified all 25 of its
staff members as Certified
Guest Service
Professionals (CGSP) after completing the Guest
Service Gold training program. The facility becomes the first
visitor center in the United States to earn the designation of
Certified Guest
Service Partner from the American
Hotel & Lodging
Educational Institute (EI). Guest Service Gold, introduced by the Educational Institute in 2011, shows employees and properties how to achieve a new standard of exceptional service based on emotionally engaging with guests in memorable ways. In March, EI presented its Guest Service Gold program and the Certified Guest Service Professional (CGSP) certification exam to 118 people from 36 Visit Orlando member companies in a class held at the UCF Rosen School of Hospitality Management. The attendees ranged from vice presidents to line level employees and represented hotels, restaurants, transportation companies, attractions, museums, and shopping malls. In June, another 65 Visit Orlando members completed the training, including 21 who participated in a Train the Trainer session to prepare themselves to teach Guest Service Gold to their organization’s employees. “With more than 55 million visitors to Orlando each year, we pride ourselves on providing the very best in terms of customer service,” said Danielle Courtenay, chief marketing officer for Visit Orlando. “The Guest Service Gold training was a great opportunity for our Visitor Center team to hone their skills so that we continue to provide the level of service our visitors have come to expect.” For more information on Guest Service Gold and its related individual and organizational-level certifications, visit www.ahlei.org/guestservicegold. About the Educational Institute Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide. Please visit http://www.ahlei.org |