Hotel Online
News for the Hospitality Executive



Korean Hospitality Provider Named First Certified Guest Service Partner

 
Orlando, Florida, January 2012—HR Academy, the American Hotel & Lodging Educational Institute’s master licensee in the Republic of Korea, has certified all of its staff members as Certified Guest Service Professionals (CGSP) after completing the Guest Service Gold training program.  They have also become the first EI licensee to be designated as a Certified Guest Service Partner. HR Academy serves the hospitality industry by providing education and training programs to many hotels and resorts in Korea.

“CGSP training was such an overwhelming experience for all of HR Academy’s staff. There aren’t many customer service related programs out there that can motivate you, and at the same time, tell you exactly how to achieve guest satisfaction,” said Jade Hwang, HR Academy dean.

Hwang stated that HR Academy has started introducing this program to many hotels and resorts as well as colleges in Korea. Some of them have already finished the training, while others are currently getting training. She noted that the feedback from the most recent CGSP training, which was for Ramada Hotel employees, was extremely positive.

“HR Academy truly believes that this program will bring out a service-oriented mind from each and every employee and transform the property,” said Hwang. “We are very excited to be a small part of this transformation!”

For more information on Guest Service Gold and its related individual and property-level certifications, visit www.ahlei.org/guestservicegold.
 
About the American Hotel & Lodging Educational Institute
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.

.
Media Contacts: 

American Hotel & Lodging Educational Institute (EI)
Elizabeth Johnson
Senior Public Relations & Marketing Manager
517-318-2359
ejohnson@ahla.com
www.ahlei.org


Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here

To Learn More About Your News Being Published on Hotel-Online Inquire Here

Also See: New Edition of Hotel Investments Book Debuts at ALIS Conference / January 2012

Beacon South Beach Hotel Achieves Certified Guest Service Property Status / January 2012

Academic Agreement Expands Educational Institute's Presence in Latin America / December 2011

Australian Tourism Group Announces Agreement with Educational Institute / December 2011

Educational Institute Establishes Presence in Kenya / October 2011

New Online Program Highlights General Manager Skills / October 2011

New Educational Institute Video Reflects New ADA Requirements / October 2011

Educational Institute to Offer Hospitality Training and Education in Lithuania / October 2011

Nickelodeon Suites Resort Honored as First Certified Guest Service Property / September 2011

American Hotel & Lodging Educational Institute's Revised Lodging Security Officer (LSO) Training Program Addresses Current Security Challenges / September 2011

New Sustainability Book Highlights Best Practices in Hotel Development and Operations / August 2011

AHLEI and Azerbaijan Tourism Association Sign Agreement / August 2011

New AHLEI Textbook Guides Food and Beverage Services on Effective Greening / August 2011

AHLEI Welcomes Shelly Siceloff-Weir as New Senior Director, State Relations & Educational Programs / August 2011

New Edition of Food and Beverage Operations Textbook Focuses on Memorable Dining Experiences / August 2011

Elevated Terror Threat Warning Calls for Immediate Need for Increased Vigilance, Training, and Awareness / June 2011

American Hotel & Lodging Educational Institute Honors 2011 Leaders in Hospitality Training and Education / June 2011

AHLEI Names 2011 CHA Emeritus Recipients / June 2011

AHLEI Promotes Chris Jack to Vice President, Professional Certification / June 2011

Purcell Consulting Services to Represent AHLEI in Canada / June 2011

Growing Security Concerns Make Quality Training For Hotel Frontline Staff a Must / May 2011

‘Guest Service Gold’ Program Wins Bronze Telly Award / May 2011

New Concierge Book Highlights All Aspects of Profession / May 2011

New AHLEI Hotel Security and Anti-Terrorism Training Program Focuses on Vital Role of Front-Line Employees / April 2011

New Educational Institute Program Teaches Employees, Properties to Deliver Guest Service Gold / March 2011

American Hotel & Lodging Educational Institute Signs New Hospitality Education Program (HEP) Master Licensee in Vietnam / November 2010

Ecolab and the American Hotel & Lodging Educational Institute Launch Online Toolkit to Help Hotels Address Growing Problem of Bed Bugs / November 2010

Vi Older Adult Residential Communities Choose AHLEI for Training / November 2010

Certified Lodging Security Director (CLSD) Revision Includes New Information on Terrorism, New Format for Study Materials / October 2010

AHLEI Partners with Safety Source to Offer Training Videos; Now Availailable - Bed Bugs: Facts & Prevention and Sexual Harassment: What Managers Need to Know / August 2010

AHLEI Introduces Time-Payment Option for Distance Learning Courses / August 2010

American Hotel & Lodging Educational Institute Honors 2010 Leaders in Hospitality Training and Education / June 2010

AHLEI Names 2010 CHA and MHS Emeritus Recipients / June 2010

New Case Studies Book from AHLEI Tackles Tough Management Issues / June 2010

Educational Institute s Hospitality iCoach Brings Training Tips to Your Phone / April 2010

American Hotel & Lodging Educational Institute Launches New Websites and Shopping Cart / April 2010

American Hotel & Lodging Educational Institute Expands Into Qatar; Casabella Hospitality Management, Doha has been appointed Master License of Hospitality Education Programme (HEP) / March 2010

New Online Assessment Tool Prepares Candidates for CFBE Exam / February 2010

Educational Institute's Resort Textbook Has New Name, New Content / December 2009

255 Hospitality Students Receive $382,000 in Scholarships Via AH&LEF’s Core Scholarship Programs / October 2009
.

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome | Hospitality News
| Industry Resources

Please contact Hotel.Online with your comments and suggestions.