Hotel Online  Special Report


Microsoft  Gold Certified Partner Status
Awarded to MTech for HotSOS
Internet-based Hotel Service Optimization System meets Microsoft criteria for independent
software vendors; Gold Partner certification confirms MTech’s expertise
and ability to meet customers’ needs
MIAMI — MAY 20, 2008 —  MTech is proud to announce that its Internet-based Hotel Service Optimization System (HotSOS, pronounced “hot sauce”), which wirelessly connects staff to each other and streamlines guest-services workflow, has been awarded the highest level of Microsoft Partner Program status available to independent software vendors. Gold Partner certification is awarded to application services companies that consistently deliver first-rate solutions on par with Microsoft’s stringent benchmarks, demonstrating expertise with Microsoft technologies and a proven ability to meet customers’ needs.

“This is a great achievement for MTech and a strong accomplishment for HotSOS,” said Luis C. Segredo, MTech President. “This status confirms that HotSOS was developed with best practices for product performance and security built on Windows Vista, Web services and the Microsoft .NET Framework.  This validation gives additional peace of mind to hotel companies considering MTech as their vendor of choice.  We’d like to thank our customers for their continued praise of HotSOS and our staff, whose technology prowess continues to keep us at the forefront of software development.” 

The Microsoft Partner Program was created to provide market recognition to companies providing hosting solutions that, through the program’s certification process, have demonstrated a consistent, high-quality delivery of specific solutions built on Microsoft technology and the .NET Framework. This program helps end users and other critical players in the hosting solutions value chain identify organizations that meet a high level of service readiness, competency and capacity for deploying Microsoft technologies. The program only awards certification status for those specific hosted or application services/solutions that meet eligibility qualifications, proven service quality, and operational readiness benchmarks.

“Creating an innovative and differentiated customer experience is becoming increasingly critical for hotels looking to grow in today’s competitive market,” said Sandra Andrews, U.S. hospitality industry director, Microsoft Corp. “MTech’s HotSOS solution addresses this trend by creating a better guest-services workflow experience for hotel staff, which ultimately translates to a superior experience for guests. We’re excited that HotSOS is now Gold Certified, and we’ll continue to work together with MTech to help our mutual customers achieve business success.” 

As a Microsoft Gold Certified Partner, MTech has access to extensive resources for the continued development of HotSOS, enabling it to remain a best-of-breed application-services company.

Microsoft Milestones
The Gold Certified Partner status is another milestone in the relationship MTech shares with Microsoft. In 2004, HotSOS was awarded two Microsoft Partner Program Awards: the Microsoft Award for Customer Experience and the Microsoft Award for Winning Customers. Instituted to recognize exceptional customer service that contributes directly to customer satisfaction, the awards were presented during the Microsoft Worldwide Partner Conference, held in Toronto, July 11-13, 2004. Each award was presented to 35 winners around the world; HotSOS was one of the only applications that won both awards.

"We look forward to expanding our relationship with Microsoft for the benefit of our valued customers and the global hospitality industry," Segredo said.

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit



Alberto Santana
Director of Sales
Tel: (786) 544-1105

Barb Worcester
Tel: (440) 930-5770

Also See: Experts Discuss Innovative Alternatives for Onsite Communications; MTech orchestrates webinar on wireless device technology to remove mystery surrounding on-site communications options and discuss today's unique communications needs; 94% of participants polled said webinar was informative / March 2008
JHM Hotels Partners With MTech for its PMWorks Preventive-Maintenance Program; Award-winning owner/operator of full- and limited-service hotels hails PMWorks for its ability to reduce labor costs and increase guest satisfaction / March 2008
MTech Celebrates Milestone Installation of PMWorks Preventive-Maintenance Solution; Interstate-managed Hilton Garden Inn El Paso / September 2007
SDC Solutions and MTech Join Development Forces to Improve Guest Service; IntelliDESK® Integrates with HotSOS to Streamline Guest Service Workflows / August 2007
MagiNet Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia, Middle East and Africa; Global technology integrator will bring MTech’s Software as a Service (SaaS) guest incident tracking and workflow automation tools to its customer base of more than 600 hotels in 40 countries / August 2007
SaaS a Success for MTECH Customers; MTech has grown its offering to meet growing customer demands at a swift pace in great part because of the benefits of hosted solutions. See more in Booth 1028 at HITEC! / June 2007
MTech's HIP Software Helps HotSOS Users Easily Control Inventory, Stay on Budget; Hotel Inventory and Purchasing module eliminates major portion of purchasing paperwork that can turn inventory recordkeeping into an operational nightmare / February 2007
MTECH's QIC Provides Quick, Efficient Way to Conduct Quality Inspections; Quality Inspection Console streamlines inspection process, leading to improved employee performance, cleaner rooms, and enhanced guest satisfaction / February 2007
Sandia Resort & Casino Bets on HotSOS as Best Way to Ensure Guest Satisfaction; New Mexico's Indian Gaming property chooses MTech's Hotel Service Optimization System to help staff respond quickly to guest concerns and track recurring problems / January 2007
High-Tech Hotel 1000 Taps HotSOS, Vocera to Streamline Guest-Response; MTech’s Internet-based Hotel Service Optimization System / January 2007
CSM Lodging Begins Installation of MTech’s PMWorks in All its Hotels Nationwide / November 2006
Jiten Hotel Management Installing MTech's PMWorks Preventive Maintenance Solution; Jiten executive cites PMWork's worth as an easy-to-use Internet-based tool that helps increase guest satisfaction, maximize profitability and preserve asset value / November 2006
MGM Grand Las Vegas Turns to MTech to Streamline Guest Services Work Flow; HotSOS Internet-based guest services tool helps world-class Vegas venue improve on even its own high standards of operation / June 2006
Leading Chicago Hotel ‘Migrates’ to HotSOS to Maximize Guest Services, Satisfaction; InterContinental Chicago now features MTech’s Internet-based Hotel Service Optimization System to streamline service response / June 2006
New York City-based DHG Chooses HotSOS to Enhance High Guest-Service Standards; Owner of Affinia and The Benjamin upscale/luxury brands installing MTech’s Internet-based guest-service system in all its hotels / June 2006
Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company’s priority of protecting owners’ assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006
Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006
Hampton Inn Becomes 750th Hotel to Install M-Tech’s Preventive Maintenance Solution / March 2006
MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005
MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005
Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005
New Facility for MTech a Win for Employees, Customers and Community / May 2005
MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005
Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004
Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004
Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003
Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003
Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003
Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003
M-Tech Partners With PRPRO / April 2003

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