Hotel Online  Special Report


Experts Discuss Innovative Alternatives
for Onsite Communications
MTech orchestrates webinar on wireless device technology to remove mystery surrounding
on-site communications options and discuss today’s unique communications needs;  
94% of participants polled said webinar was informative
MIAMI— MARCH 20, 2008 —  It’s vitally important that hotel operators have clear, consistent, and cost-effective communications with everyone in their hotels. For reasons of guest safety as well as guest comfort, a general manager needs to be able to reach any staff member at any time. To better identify between the various communications devices available to hoteliers today, MTech, together with Lodging Hospitality, recently orchestrated a webinar titled: “Innovative Alternatives for Onsite Communications.” 

The online forum, which was sponsored by Vocera, Polycom, and Motorola, received rave reviews from 94% of participants who responded to an online post-session survey. To view a recorded copy of the webinar, go to\commdevices.htm.

“Trying to decipher between the host of wireless device technologies available to hotels today can be a daunting task,” said Luis Segredo, president of MTech, a leader in providing software solutions to help hotels improve communications, increase productivity, and maximize guest satisfaction. “Because technologies are advancing so rapidly in this arena, we felt it was critical to provide a forum that could easily bring together hoteliers and the leading wireless-device experts to discuss what’s currently available and hopefully remove some of the mystery surrounding these solutions. 

“We’d like to thank Lodging Hospitality Editor-in-Chief Ed Watkins for sharing our vision for this educational forum and for moderating the discussion,” he said. “We’d also like to thank Polycom, Motorola and Vocera, for sponsoring the event and making themselves so readily available to answer numerous questions posed by those who participated.”

Watkins said Webinar participants included a broad cross-section of the hotel industry. In particular, many of those logged in were executives at large, complex properties that have unique communications needs. 

“At one time, hoteliers had to rely on landline phones and radios to communicate internally,” he said. “Radios are expensive, offer no data capabilities and are costly to maintain. Gradually, cell phone and pager technology became prevalent. And while more cost effective than radios, these options are still costly and must rely on available signal strength to operate at maximum efficiency. Hotels need a solution today that is cost-effective and provides instant and constant responsiveness and employee accountability.”
The wireless device technologies provided today by MTech, Polycom (, Motorola, and Vocera represent the industry best-of-breed solutions that provide not only a variety of features and benefits, but are extremely reliable and enjoy superior cost effectiveness, he said.

”Through this Webinar, participants had the opportunity to learn the state of the art in property-level communications without leaving their offices,” Watkins said. “Webcast technology allows attendees to ask pertinent questions of the presenters, and Lodging Hospitality’s unique archiving feature enables participants and those who missed the event to visit the presentations for up to one year following the original broadcast.”

Again, to view the recorded session, go to\commdevices.htm.

About MTech

Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit

About Vocera Communications

Vocera Communications provides wireless communications systems enabling instant voice communication among mobile workers to leading institutions and companies requiring enhanced customer service, productivity, and teamwork. The company, with sales offices in the United Kingdom, Canada, and Australia, serves its global customer base from its headquarters in Cupertino, Calif. For more information, please contact the company at 408-790-4100, or visit the Web site at

About Motorola

Motorola is known around the world for innovation in communications. The company develops technologies, products and services that make mobile experiences possible. Our portfolio includes communications infrastructure, enterprise mobility solutions, digital set-tops, cable modems, mobile devices and Bluetooth accessories. Motorola is committed to delivering next generation communication solutions to people, businesses and governments. A Fortune 100 company with global presence and impact, Motorola had sales of US $36.6 billion in 2007. For more information about our company, our people and our innovations, please visit



Alberto Santana
Director of Sales
Tel: (786) 544-1105

Barb Worcester
Tel: (440) 930-5770

Also See: JHM Hotels Partners With MTech for its PMWorks Preventive-Maintenance Program; Award-winning owner/operator of full- and limited-service hotels hails PMWorks for its ability to reduce labor costs and increase guest satisfaction / March 2008
MTech Celebrates Milestone Installation of PMWorks Preventive-Maintenance Solution; Interstate-managed Hilton Garden Inn El Paso / September 2007
SDC Solutions and MTech Join Development Forces to Improve Guest Service; IntelliDESK® Integrates with HotSOS to Streamline Guest Service Workflows / August 2007
MagiNet Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia, Middle East and Africa; Global technology integrator will bring MTech’s Software as a Service (SaaS) guest incident tracking and workflow automation tools to its customer base of more than 600 hotels in 40 countries / August 2007
SaaS a Success for MTECH Customers; MTech has grown its offering to meet growing customer demands at a swift pace in great part because of the benefits of hosted solutions. See more in Booth 1028 at HITEC! / June 2007
MTech's HIP Software Helps HotSOS Users Easily Control Inventory, Stay on Budget; Hotel Inventory and Purchasing module eliminates major portion of purchasing paperwork that can turn inventory recordkeeping into an operational nightmare / February 2007
MTECH's QIC Provides Quick, Efficient Way to Conduct Quality Inspections; Quality Inspection Console streamlines inspection process, leading to improved employee performance, cleaner rooms, and enhanced guest satisfaction / February 2007
Sandia Resort & Casino Bets on HotSOS as Best Way to Ensure Guest Satisfaction; New Mexico's Indian Gaming property chooses MTech's Hotel Service Optimization System to help staff respond quickly to guest concerns and track recurring problems / January 2007
High-Tech Hotel 1000 Taps HotSOS, Vocera to Streamline Guest-Response; MTech’s Internet-based Hotel Service Optimization System / January 2007
CSM Lodging Begins Installation of MTech’s PMWorks in All its Hotels Nationwide / November 2006
Jiten Hotel Management Installing MTech's PMWorks Preventive Maintenance Solution; Jiten executive cites PMWork's worth as an easy-to-use Internet-based tool that helps increase guest satisfaction, maximize profitability and preserve asset value / November 2006
MGM Grand Las Vegas Turns to MTech to Streamline Guest Services Work Flow; HotSOS Internet-based guest services tool helps world-class Vegas venue improve on even its own high standards of operation / June 2006
Leading Chicago Hotel ‘Migrates’ to HotSOS to Maximize Guest Services, Satisfaction; InterContinental Chicago now features MTech’s Internet-based Hotel Service Optimization System to streamline service response / June 2006
New York City-based DHG Chooses HotSOS to Enhance High Guest-Service Standards; Owner of Affinia and The Benjamin upscale/luxury brands installing MTech’s Internet-based guest-service system in all its hotels / June 2006
Interstate Hotels & Resorts Installs PMWorks in All of its Crossroads Division Properties; Executive says company’s priority of protecting owners’ assets efficiently and effectively led to division-wide install of innovative preventive-maintenance software / May 2006
Management Companies Seeing Big Value in Effective Preventive-Maintenance Programs / May 2006
Hampton Inn Becomes 750th Hotel to Install M-Tech’s Preventive Maintenance Solution / March 2006
MTech, PAR Springer-Miller Systems Interface Improves Guest Service / November 2005
MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005
Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005
New Facility for MTech a Win for Employees, Customers and Community / May 2005
MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005
Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004
Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004
Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003
Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003
Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003
Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003
M-Tech Partners With PRPRO / April 2003

To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.