News for the Hospitality Executive
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM. More than 350 nominated customer service and sales executives from the United States and several other countries attended. Presentations were broadcast live by the Business TalkRadio Network.
Survey Portal Earns Stevie
PSAV earned the Bronze Stevie Award for its Survey Portal Access solution. The SPA gives PSAV employees the data necessary to respond to customer concerns immediately, leveraging real time feedback for continual improvement.
"PSAV’s customer satisfaction program has been a tremendous success over the past six years," said Glen Adamik, PSAV Director of Corporate Communications. "Individual properties are ranked, as is the overall company, across several categories on customer satisfaction. Scores for the 3rd quarter of 2011 were the highest ever achieved since the program’s start more than seven years ago, with a general trend upward over the past five quarters since July 1, 2010.
"This Survey Portal has been the key driver in the improvement of the customer satisfaction results," he said. "It offers our onsite personnel and regional management monthly updates and quarterly customer service results on the quality of all aspects of PSAV services at our 600+ of PSAV-partnered hotel and branch locations throughout the United States and Canada. Locations directors are able to logon and view monthly and quarterly results, individual respondent results, and overall internal and external participation levels."
Additionally, Adamik said the portal has a mechanism by which regional management is notified via an urgent email when there is a sub-par response by a client who wishes to be contacted about an issue. This has led to client retention and improving the services offered at all operating locations. PSAV’s specific service metrics online portal reporting combined with real-time client engagement post-event has led to record high customer satisfaction scores and unprecedented client retention.
"We are honored that the judges recognized this customer service achievement," Adamik said. "We are extremely proud of the company's overall performance and recognize the efforts of our onsite teams and customer service leaders for a job well done. PSAV is dedicated to remaining focused on customer service no matter what we do or where we go to support an event."
More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of almost 30% over 2011. Finalists were determined by the average scores of 93 professionals worldwide, acting as preliminary judges. Entries were considered in 27 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 38 categories for sales professionals, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year of the Year; and categories to recognize new products and services and solution providers.
More than 100 members of seven specialized judging committees determined Stevie Award placements from among the Finalists during final judging this year.
Michael Gallagher, president and founder of the Stevie Awards, has this to say: “We were delighted to kick off our celebration of the 10th year of the Stevie Awards movement with the 2012 Stevie Awards for Sales & Customer, which is the first program in which we conferred Silver and Bronze Stevie Awards. It’s gratifying and inspiring to have received so many remarkable entries for this year’s competition.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.stevieawards.com/sales.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com. Sponsors and supporters of the 6th annual Stevie Awards for Sales & Customer Service include American Support, the Business TalkRadio Network, Coloredge Los Angeles * New York, Competence Call Center, SDL and ValueSelling Associates.
About PSAV® Presentation Services
PSAV provides the ideas and technology that inspire great meetings. This has made PSAV the leading provider of event technology for meeting planners and producers across the corporate, association, and tradeshow markets. PSAV provides an unparalleled range of event technology to support its customers’ ability to create, collaborate, and communicate. With more than 800 partner locations worldwide, PSAV provides people and resources right where you want to have your meeting.
PSAV Agency Contact:
Aiding in Downtown Las Vegas Revitalization, Supporting Events that
Attract Meeting Planners and 'Wow' Participants; PSAV® Presentation
Services partners with MEET Las Vegas, the Plaza Hotel and Casino, and
the Cleveland Clinic Lou Ruvo Center for Brain Health to electrify
events / February 2012
Named Finalist in 2012 Stevie® Awards for Sales & Customer
Service; For the second consecutive year, the leading supplier of
audiovisual and event technologies is hailed for its efforts to
continually improve customer satisfaction / February 2012
Meetings? Go Global! PSAV is At Your Service...Everywhere / January
Provides Audiovisual Support to Worldhotels Annual Conference in London
/ January 2012
Develops 'Express App' for Meetings; Entry-level mobile app provided by
PSAV® Presentation Services is a quick, easy and affordable way to
deliver event agendas, venue maps, speaker listings and sponsor details
via mobile devices / December 2011
Springs Convention Center Setting the Stage for Growth, Exceptional
Events with PSAV / November 2011
International Trade & Convention Center Revving Up Business, Raving
About PSAV Partnership / November 2011
Clinches 'Best AV Provider' Title for Third Consecutive Year;
Hand-picked by meeting planners, event planners and suppliers who
subscribe to Southern California Meetings + Events magazine, PSAV is
the Readers' Choice once again / October 2011
Antonio Convention Center Driving Revenues, Customer Satisfaction with
PSAV; Establishing an exclusive, preferred partnership with the leading
provider of audiovisual and event technologies, is making more than
sense... its making millions of dollars / October 2011
Brings 'MapIt!' Web and Mobile App to AVMA Event Attendees; Creating an
online and mobile link to the American Veterinary Medical Assn. event
resulted in more than 38,000 views of the educational sessions alone
/ October 2011
Guestrooms to Meeting Rooms, PSAV Providing Broadband Service and
Support at Hyatt Regency Sacramento; Supplying both audiovisual
services and High Speed Internet Access support, PSAV serves as a
single on-site technology source for the AAA Four Diamond California
hotel / August 2011
Stonebriar Wowing Guests with High Speed Broadband Services from PSAV
/ August 2011
Suites Denver Downtown Offering Broadband Based on Customers' Need via
PSAV; With 100 megabytes of bandwidth at the Convention Center
property, meeting planners are only charged for the amount of bandwidth
needed, thereby increasing customer satisfaction while also heightening
profitability, sales and repeat business / August 2011
Awarded Highest Video Production Honors at 32nd Annual Telly Awards
/ June 2011
Provides 900 iPods to Event Attendees at Sheraton Waikiki to View
Schedules, Maps, and More / June 2011
Honored with 'Staged Events Award' at InfoComm 2011 in Orlando /
QuickMobile Announce Partnership to Market, Support Event Mobile
Solutions / April 2011
Fasy Joins PSAV as VP, Industry Relations; Former MPI sales executive
recruited to expand reach of company's coveted event-technology and
consultative services / April 2011
Named Finalist in 2011 Stevie® Awards for Sales & Customer
Service; Leading supplier of audiovisual and event technologies
recognized for its consistent quarterly increases in customer
satisfaction scores since July 2009 / February 2011
Beach Marriott Resort & Spa Refines Service with PSAV; After
completing a $50 million renovation, the premier Fort Lauderdale resort
selects PSAV® Presentation Services to supply its Event
Technologies, including: AV Equipment, Rigging Services, Power
Distribution and HSIA Support / December 2010
Secures 'Best Of 2010' Title for Second Consecutive Year; PSAV named
'Best Audio-Visual Presentation Provider' in Southern California /
Debuts State-of-the-Art PSAV Wide Screen at TCT Symposium; 22nd Annual
Transcatheter Cardiovascular Therapeutics educational event, produced
by the Cardiovascular Research Foundation, presented live surgeries
from around the world and clinical-trials to attendees via a 3,300
square-foot curved HD screen with blended imagery support designed by
the hospitality industry's leading event-technology provider /
|'Touch Concierge' Navigation System from PSAV Unveiled at HITEC; Available for PSAV and non-PSAV locations, the easy to navigate touch application gives guests access to restaurants, nightlife, shopping, local events and services in the surrounding area with information and directions uploaded to their cell phones / June 2010|