Hotel Online
News for the Hospitality Executive




PSAV Named Finalist in 2012 Stevie® Awards for Sales & Customer Service


For the second consecutive year, the leading supplier of audiovisual and event technologies
is hailed for its efforts to continually improve customer satisfaction
 


LONG BEACH, CALIF. — February 22, 2011
PSAV® Presentation Services has once again been named a "Finalist" in the 6th Annual Stevie Awards for Sales & Customer Service. This year the leading supplier of audiovisual and event technology to hotels, associations, producers and meeting planners worldwide has been nominated in the "Best Use of Technology for Customer Services" category for its electronic Survey Portal Access that enables internal managers online access to query results via an analytical dashboard.
 
The Stevie® Awards group organizes several of the world's leading business awards shows, including the prestigious International Business Awards, The American Business Awards, and the Stevie Awards for Women. More than 1,000 entries from organizations worldwide were submitted to this year’s competition, an increase of almost 30 percent over 2011. Entries were considered in 27 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 38 categories for sales professionals, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year of the Year; and categories to recognize new products and services and solution providers. Award winners will be announced during a gala banquet on February 27 at Caesars Palace in Las Vegas.
 
"Being named a Stevie Award finalist for two consecutive years is a real tribute to the PSAV team," said Greg VanDyke, PSAV Senior Vice President, Global Sales and Marketing. "We remain focused on customer service no matter what we do or where we go to support an event. Customer satisfaction should be important to all service providers, but since the vast majority of our business is from returning customers and referrals, for us it’s paramount. The Survey Portal Access solution that earned us this finalist designation gives our employees the data necessary to respond to customer concerns immediately, leveraging real time feedback for continual improvement.
 
"Upon completion of each event, PSAV customers take a survey detailing and ranking our performance," VanDyke said. "That data is then shared immediately with the appropriate team. Each group analyzes the trends and adapts their services and equipment accordingly to make sure we meet our customer's expectations. If there is ever a customer concern about a particular show, we can then reach out from a service-recovery standpoint and do whatever is necessary to turn that business into satisfied customer for the long term."

PSAV was one of 11 finalists nominated in the "Best Use of Technology for Customer Services" category [outside the Computer Hardware, Software, Services, Electronics, or Telecommunications industries]. Finalists in this category included: ABF Freight System Inc., AllClear ID, DHL Global Forwarding, EMKAY, Vodafone Turkey, TTNET, John Hancock Signature Services, NEW Customer Service Companies, Office Depot, and Oppenheimer Funds Inc. For a full list of Finalists, visit www.stevieawards.com/sales.

"We are honored to be in the running with prestigious companies, and we eagerly await the results later this month," VanDyke said.

With 800 locations around the globe in 10 countries, PSAV is the big guy in meetings. However local and regional offices make it the little guy too. PSAV's people and resources are in more major markets than anyone else, and that too plays a big part in the company's overall front-line customer service performance.

About PSAV® Presentation Services
PSAV provides the ideas and technology that inspire great meetings. This has made PSAV the leading provider of event technology for meeting planners and producers across the corporate, association, and tradeshow markets. PSAV provides an unparalleled range of event technology to support its customers’ ability to create, collaborate, and communicate. With more than 800 partner locations worldwide, PSAV provides people and resources right where you want to have your meeting.

For more information, visit the website at: http://www.psav.com
 
About The Stevie Awards
The Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.stevieawards.com/, and follow the Stevie Awards on Twitter @TheStevieAwards.
.
Contact:

PSAV Agency Contact:
Barb Worcester
PRPRO 
Tel: 440-930-5770
E-mail: barbw@prproconsulting.com

PSAV Contact:
Glen Adamik
PSAV
Tel: 562-366-0141
E-mail: gadamik@psav.com


Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here  

To Learn More About Your News Being Published on Hotel-Online Inquire Here

 
Also See: Got Meetings? Go Global! PSAV is At Your Service...Everywhere / January 2012

PSAV Provides Audiovisual Support to Worldhotels Annual Conference in London / January 2012

PSAV Develops 'Express App' for Meetings; Entry-level mobile app provided by PSAV® Presentation Services is a quick, easy and affordable way to deliver event agendas, venue maps, speaker listings and sponsor details via mobile devices / December 2011

Palm Springs Convention Center Setting the Stage for Growth, Exceptional Events with PSAV / November 2011

Savannah International Trade & Convention Center Revving Up Business, Raving About PSAV Partnership / November 2011

PSAV Clinches 'Best AV Provider' Title for Third Consecutive Year; Hand-picked by meeting planners, event planners and suppliers who subscribe to Southern California Meetings + Events magazine, PSAV is the Readers' Choice once again / October 2011

San Antonio Convention Center Driving Revenues, Customer Satisfaction with PSAV; Establishing an exclusive, preferred partnership with the leading provider of audiovisual and event technologies, is making more than sense... its making millions of dollars / October 2011

PSAV Brings 'MapIt!' Web and Mobile App to AVMA Event Attendees; Creating an online and mobile link to the American Veterinary Medical Assn. event resulted in more than 38,000 views of the educational sessions alone / October 2011

From Guestrooms to Meeting Rooms, PSAV Providing Broadband Service and Support at Hyatt Regency Sacramento; Supplying both audiovisual services and High Speed Internet Access support, PSAV serves as a single on-site technology source for the AAA Four Diamond California hotel / August 2011

Westin Stonebriar Wowing Guests with High Speed Broadband Services from PSAV / August 2011

Embassy Suites Denver Downtown Offering Broadband Based on Customers' Need via PSAV; With 100 megabytes of bandwidth at the Convention Center property, meeting planners are only charged for the amount of bandwidth needed, thereby increasing customer satisfaction while also heightening profitability, sales and repeat business / August 2011

PSAV Awarded Highest Video Production Honors at 32nd Annual Telly Awards / June 2011

PSAV Provides 900 iPods to Event Attendees at Sheraton Waikiki to View Schedules, Maps, and More / June 2011

PSAV® Honored with 'Staged Events Award' at InfoComm 2011 in Orlando / June 2011

PSAV, QuickMobile Announce Partnership to Market, Support Event Mobile Solutions / April 2011

Meg Fasy Joins PSAV as VP, Industry Relations; Former MPI sales executive recruited to expand reach of company's coveted event-technology and consultative services / April 2011

PSAV Named Finalist in 2011 Stevie® Awards for Sales & Customer Service; Leading supplier of audiovisual and event technologies recognized for its consistent quarterly increases in customer satisfaction scores since July 2009 / February 2011

Harbor Beach Marriott Resort & Spa Refines Service with PSAV; After completing a $50 million renovation, the premier Fort Lauderdale resort selects PSAV® Presentation Services to supply its Event Technologies, including: AV Equipment, Rigging Services, Power Distribution and HSIA Support / December 2010

PSAV Secures 'Best Of 2010' Title for Second Consecutive Year; PSAV named 'Best Audio-Visual Presentation Provider' in Southern California / November 2010

CRF Debuts State-of-the-Art PSAV Wide Screen at TCT Symposium; 22nd Annual Transcatheter Cardiovascular Therapeutics educational event, produced by the Cardiovascular Research Foundation, presented live surgeries from around the world and clinical-trials to attendees via a 3,300 square-foot curved HD screen with blended imagery support designed by the hospitality industry's leading event-technology provider / September 2010

'Touch Concierge' Navigation System from PSAV Unveiled at HITEC; Available for PSAV and non-PSAV locations, the easy to navigate touch application gives guests access to restaurants, nightlife, shopping, local events and services in the surrounding area with information and directions uploaded to their cell phones / June 2010
.


To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome | Hospitality News
| Industry Resources

Please contact Hotel.Online with your comments and suggestions.