News for the Hospitality Executive
Long Beach, Calif., June 21, 2011 – Delegates attending a recent convention held at the Sheraton Waikiki in Honolulu were greeted like never before. As each of the 900 attendees registered onsite, they were presented with an Apple® iPod Touch preloaded with a new meeting app developed by PSAV® Presentation Services and QuickMobile that greatly improves, extends and differentiates the experiences and outcomes of the events they serve. By leveraging the power of mobile technology, PSAV was able to deliver real-time information to attendees and event organizers, thereby greatly enhancing the overall convention experience.
"Everyone was extremely pleased to be able to interact with the event program, its producers and each other via an iPod Touch device," said Aki Almario, Sheraton Waikiki convention service manager. "Through PSAV's event app platform, important information was easily accessible, which helped to enhance each person's stay and experience at our hotel. In addition, the meeting planner was able to truly create an environmentally conscious, green meeting event where less paper and waste was accrued."
Because event information was provided via mobile device to attendees, Almario said the hotel did not need to physically post signage throughout the hotel; everything attendees needed to know was literally available in the palms of their hands.
"PSAV did an outstanding job in getting the event attendees connected quickly and making the broadband service easy to understand," Almario said. "The entire mobile device experience was user friendly and convenient. This truly is the way of the future, and we are grateful to PSAV and QuickMobile for their support."
PSAV Has a Personal App for That!
Howard Wallace, PSAV's director of business development, explained that as delegates arrived, they were provided with login credentials that enabled each event app-equipped iPod to be personalized with their individual agenda. For example, the app loaded for a presenter would differ from the app loaded for an attendee.
"Each iPod delivered information specific to the group and the individual user. So, it enhanced each meeting participant’s overall experience and established a deeper, more personal connection between attendees," Wallace said. "With a few clicks and swipes on the iPods, attendees were able to pull up current and relevant information about events, presenters and their colleagues."
PSAV's event app solution enabled attendees to view their personalized schedules and identify which specific session he or she signed up for based on the time of day; Provide maps of and directions to hotel and venue locations, since the facility is comprised of three cluster hotels; Upload photos and videos taken on each iPod to a central server; Receive messages from event planners informing them of last-minute changes or gatherings; Send messages between attendees for reinforced networking and team building; And, participate in event-driven surveys.
"While all this activity was happening on the front end of the event, the Sheraton Waikiki had to ensure the HSIA network was robust enough to handle the expected number of devices on the back end," PSAV’s Director of Network Services Matt Harvey said. "When we began discussions with the customer for this event, we soon discovered the hotel's existing high-speed network infrastructure was less than optimal in its ability to handle an event of this type -- the more than 1,000 projected concurrent users threatened to degrade the performance of the network for this event and other users.”
"Our HSIA team installed an additional 20 wireless access points throughout the facility, building a far more robust wireless network environment in order to support this event," Harvey said. "Not only was this event a huge success from the property's viewpoint, with its customer extremely pleased by the production, but it quickly became a big win for PSAV too, as we are the hotel’s onsite event technology provider."
PSAV continues to partner with QuickMobile to develop mobile device applications that are immediately available for all events and venues worldwide.
About PSAV® Presentation Services
PSAV provides the ideas and technology that inspire great meetings. This has made PSAV the leading provider of event technology for meeting planners and producers across the corporate, association, and tradeshow markets. PSAV provides an unparalleled range of event technology to support its customers’ ability to create, collaborate, and communicate. With more than 800 partner locations worldwide, PSAV provides people and resources right where you want to have your meeting. www.psav.com
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