News for the Hospitality Executive
San Antonio, Texas, October 12, 2011 – Since PSAV® Presentation Services began operating as the exclusive provider of event technologies to the Henry B. Gonzalez Convention Center (HBGCC), business has proven to be "wildly successful," according to Michael Sawaya, Director of Convention, Sports, and Entertainment Facilities Department for the City of San Antonio. The HBGCC, located in the historic downtown district, has earned more than $500 thousand annually in revenues generated from event-technology services provided by PSAV.
PSAV is the leading supplier of audiovisual and event technology to hotels, associations, producers and meeting planners worldwide.
"Although we hold more than 300 events each year, drawing about 750,000 convention delegates from around the world, we felt we were missing out on considerable revenues," Sawaya said. "Therefore, we alerted the event-management community that we were looking for an exclusive partner in the audio/visual and event technology arena. Only PSAV came to the table with considerable local and national expertise and the willingness to share with us a percentage of the revenues they receive by providing audiovisual services. Because of PSAV, our business is thriving -- and so are our customer satisfaction scores.
"PSAV is a great partner in every sense of the word," he said. "They always have the customer's best interest in mind. They provide considerable value through the services and technologies they support, and they exceed our expectations at every turn. Having a partner whose philosophies mirror our own makes for a great relationship in both the short and long run. We highly recommend PSAV to Convention Centers around the world looking to increase bottom line revenues and customer loyalty."
Sawaya, a former hotel General Manager with more than 20 years of experience, had worked with PSAV previously at hotels he managed. He said he had confidence in PSAV as a partner due to the company's exceptional customer service and satisfaction track record, and the expertise of its on-site staff.
"Convention Center operators are always looking for new ways to generate revenue while exhibitors and meeting planners are looking for new ways to cut costs," Sawaya said. "PSAV is a true partner who enables us to do both. Event goers aren't happy with a run-of-the-mill presentation or trade show experience. They expect to be 'wowed' when they enter one of our rooms or exhibit halls. PSAV's general assembly technologies and multimedia presentations make what was once ordinary -- extraordinary. We are thrilled to be their partner."
Tom Brewer, PSAV Director of Convention Center Operations, echoes Sawaya's enthusiasm.
"PSAV is thrilled with the success achieved for the HBGCC," Brewer said. "This is just one example showing that market size doesn't matter when it comes to our ability to dramatically drive revenues. The key to facility success is having a team in place dedicated to inspiring great events. Michael and his group trust PSAV to deliver an unforgettable experience, and together, everyone who visits the San Antonio convention center will truly feel like they attended a one-of-a-kind event."
The HBGCC, built as part of the 1968 World’s Fair and expanded three times since, is now a beautifully designed and spacious facility that encompasses a total of 1.3 million square feet. The facility features: 67 meeting rooms, four exhibit halls with more than 440,000 square feet of contiguous exhibit space, three elegant ballrooms including Ballroom C with approximately 40,000 sq. ft., a full service UPS Business Center, 36 loading docks, WiFi connectivity, and compressed air, electricity, water and drainage available in the exhibit halls.
The HBGCC complex also features the newly-renovated Lila Cockrell Theatre, a 2,400 seat Performing Arts and General Assembly Theatre. The Alamodome and more than 13,000 of the City’s downtown hotel rooms (over 42,000 citywide), are within minutes and walking distance as well as restaurants and entertainment on the world-famous San Antonio River Walk.
About PSAV® Presentation Services
PSAV provides the ideas and technology that inspire great meetings. This has made PSAV the leading provider of event technology for meeting planners and producers across the corporate, association, and tradeshow markets. PSAV provides an unparalleled range of event technology to support its customers’ ability to create, collaborate, and communicate. With more than 800 partner locations worldwide, PSAV provides people and resources right where you want to have your meeting. www.psav.com
PSAV Agency Contact:
E-mail: [email protected]
E-mail: [email protected]
Brings 'MapIt!' Web and Mobile App to AVMA Event Attendees; Creating an
online and mobile link to the American Veterinary Medical Assn. event
resulted in more than 38,000 views of the educational sessions alone
/ October 2011
Guestrooms to Meeting Rooms, PSAV Providing Broadband Service and
Support at Hyatt Regency Sacramento; Supplying both audiovisual
services and High Speed Internet Access support, PSAV serves as a
single on-site technology source for the AAA Four Diamond California
hotel / August 2011
Stonebriar Wowing Guests with High Speed Broadband Services from PSAV
/ August 2011
Suites Denver Downtown Offering Broadband Based on Customers' Need via
PSAV; With 100 megabytes of bandwidth at the Convention Center
property, meeting planners are only charged for the amount of bandwidth
needed, thereby increasing customer satisfaction while also heightening
profitability, sales and repeat business / August 2011
Awarded Highest Video Production Honors at 32nd Annual Telly Awards
/ June 2011
Provides 900 iPods to Event Attendees at Sheraton Waikiki to View
Schedules, Maps, and More / June 2011
Honored with 'Staged Events Award' at InfoComm 2011 in Orlando /
QuickMobile Announce Partnership to Market, Support Event Mobile
Solutions / April 2011
Fasy Joins PSAV as VP, Industry Relations; Former MPI sales executive
recruited to expand reach of company's coveted event-technology and
consultative services / April 2011
Named Finalist in 2011 Stevie® Awards for Sales & Customer
Service; Leading supplier of audiovisual and event technologies
recognized for its consistent quarterly increases in customer
satisfaction scores since July 2009 / February 2011
Beach Marriott Resort & Spa Refines Service with PSAV; After
completing a $50 million renovation, the premier Fort Lauderdale resort
selects PSAV® Presentation Services to supply its Event
Technologies, including: AV Equipment, Rigging Services, Power
Distribution and HSIA Support / December 2010
Secures 'Best Of 2010' Title for Second Consecutive Year; PSAV named
'Best Audio-Visual Presentation Provider' in Southern California /
Debuts State-of-the-Art PSAV Wide Screen at TCT Symposium; 22nd Annual
Transcatheter Cardiovascular Therapeutics educational event, produced
by the Cardiovascular Research Foundation, presented live surgeries
from around the world and clinical-trials to attendees via a 3,300
square-foot curved HD screen with blended imagery support designed by
the hospitality industry's leading event-technology provider /
|'Touch Concierge' Navigation System from PSAV Unveiled at HITEC; Available for PSAV and non-PSAV locations, the easy to navigate touch application gives guests access to restaurants, nightlife, shopping, local events and services in the surrounding area with information and directions uploaded to their cell phones / June 2010|