News for the Hospitality Executive
Chicago — October 21, 2011 — Hotel managers have long experienced the logistical and costly hurdles of having to manage the loss of staff master key cards. With the uptake of Mobile Key by OpenWays – the industry’s first and only ubiquitous mobile phone guest front desk bypass method allowing the unlocking of guestroom doors – hoteliers have been quick to realize the additional opportunity to help mobilize their workforce. As a result, OpenWays announces the launch of Mobile Master Key.
Appropriate administration of master keys is critically important for the safe and secure management of any hotel.
“Currently, when a master key is lost or stolen, each and every lock must be manually re-programmed to ensure that anyone finding the master key cannot open every door in the hotel," said Pascal Metivier, OpenWays founder and CEO. "Master Key losses happen more often than we think. What's important is that the loss is reported quickly so hotel staff can immediately walk to every lock in the property and get them reprogrammed. The procedure is a must to keep proper security, but it is a major burden and it repeats itself every time a master key card is lost."
With OpenWays Mobile Master Key, neutralizing a lost or stolen master key happens simply with the push of a button. There are no locks to walk to and reprogram. It's a highly secure and easy process. Since reporting the loss now has limited consequences, staff members are more inclined to immediately report a loss vs. trying to find their plastic card for hours before eventually reporting the loss to hotel security."
While it is essential to audit all plastic master keys for safety and security reasons, the intensive use of each traditional master key subjects them to greater wear and tear. When they become damaged or demagnetized, the hotel employee must stop what he or she is doing, secure any property in their possession (for instance housekeeping/linen carts) and obtain a fresh master key. Mobile Master Key enables housekeeping, engineering, maintenance and of course those staff with security responsibilities to use a simple mobile phone without the risk of card damage.
“Core to our solution is the convenience factor for guests in being able to use their mobile device as their room key," Metivier said. "Since it is compatible with every mobile device on the market, inexpensive devices are now available to put Mobile Master Key in the hands of all appropriate staff members too."
Insant On-Line Master Key Management
In addition to the online and real-time control of Mobile Master Key, management can now track their use instantly while also running reports and analyzing statistics. Equally beneficial, this can be conducted from anywhere -- including in front of the door itself -- without the burden of uploading lock data with a handheld device to then download it to a central computer to eventually see what happened.
Tony Kotelman, chief engineer at the Holiday Inn Suites Chicago O'Hare Rosemont, is a fan of Mobile Master Key. As one of the first properties to install the solution, he said having a mobile method for propagating electronic locks after a traditional plastic master key has been lost is the most efficient way to operate. (Click here to view Kotelman discussing Mobile Key by Holiday Inn.)
"It’s not uncommon to find a room key laying on the ground, and it could be disastrous if that key is a master belonging to hotel staff,” Kotelman said. “Rather than having engineering walk to each door in order to cancel the master code in every lock of the hotel – and for us that’s over 300 doors – we can simply cancel it online and re-issue new credentials at the server level. Being able to do this online is saving us a lot of time, and our staff can be used more productively to resolve other guest or facility issues.”
On average it takes two minutes per lock to switch out a traditional master key code using the manual process. For a property with 350 rooms or more, it can take up to a full day or longer just to reprogram master key settings at the lock. During this time, security is compromised, and no one can really be sure that every lock was reprogrammed.
“We are extremely happy with Mobile Key because we don't worry any longer about lost keys,” Kotelman said. “It was very easy to install and took only four days to get the entire property equipped. Now when we find a lost keycard, or if housekeeping tells us their master key isn’t working, we can stop the credential in real time, and without any hassle get a new credential issued. It also gives us real-time tracking and audit trail of all keys, including master keys.”
The OpenWays Mobile Master Key also helps with:
Visitors attending the International Hotel/Motel & Restaurant Show in New York Nov. 13-15 at the Jacob K. Javits Convention Center are invited to see the OpenWays Mobile Master Key solution in Booth No. 3172. To pre-schedule an appointment, call Andrew Sanders at (732) 707-1869 or email firstname.lastname@example.org.
OpenWays is a global solution provider of mobile-based access-management and security solutions. With offices in Chicago, Las Vegas, Seoul and in Europe, OpenWays provides technology solutions allowing for the secure issuance and delivery of access rights and keys process via any cell phone operating on any network. The OpenWays solution is truly unique as it built on the concept of credential dematerialization. The OpenWays mobile room key solution works on ALL the 5.8 billion cell phones in service in the world today. For more information, please contact Barb Worcester at +1 440 930-5770 or email email@example.com. More information can be found by visiting www.OpenWays.com.
Tel: (440) 930-5770
Tel: (732) 707-1869
Guests Does Not Drive Loyalty; Reducing Their Effort Does; Mobile Key
by OpenWays is driving loyalty and brand stickiness by easing
check-in/out processes / October 2011
Impressions Count: Five Things to Set the Scene for Your Guests’ Stay,
Make their Arrival More Enjoyable, and Build Loyalty via Convenience
and Choice / Andrew Sanders / September 2011
Key by OpenWays: The 'SMARTER' and 'Greener' Check-In; At HITEC 2011,
OpenWays will present -- with Ariane Systems and KABA® Saflok™ --
the 'SMARTEST' check-in solution deployed TODAY! / June 2011
Unveils its Next Generation Door Lock Upgrade Module for Mobile Key
Front Desk Bypass Service / June 2011
and KABA Unveil All-In-One Saflok RFID Lock with Factory-Integrated
OpenWays Mobile Key / June 2011
Self Service Mean More Service? YES! With OpenWays' Mobile Key /
Self-Service Options is Key to Hospitality Loyalty; OpenWays is the
'Mobile' Key to Making it Happen / January 2011
5 will be Compatible with OpenWays CAC™; All next generation
smartphones, including the iPhone 5, Google Android Phones, Windows 7
Mobile Phones, Nokia C7 and N8 Smartphones or Next Generation
Blackberry's will be able to operate the OpenWays Crypto Acoustic
Credential™ / November 2010
Check In Today All the Way to Your Room Using 'Your' Cell Phone, ANY
Model and ANY Carrier / November 2010
Technology Veteran Andrew Sanders Joins OpenWays as VP Business
Development / November 2010
Platform Displayed at IHMRS Aiding in National Industry GREEN Efforts;
There are no key-cards greener than the OpenWays Crypto Acoustic Data
Credential that allows hotel guests to check in to their rooms via
mobile phone / October 2010
IN YOUR WAY" OpenWays Launches New Campaign to Aid Hotels' Mobile
Marketing Initiatives / October 2010
Mobile Application is Live at a Holiday Inn and Holiday Inn Express
Hotel; The world's first mobile front desk bypass solution is up and
running at two IHG properties / September 2010
Agueda Joins OpenWays as VP of R&D; Twenty-five year hospitality
and security systems veteran instrumental in designing the most
installed and successful electronic-locking systems in North America
joins OpenWays to lead R&D efforts; Maurizio Zama promoted to Chief
Operating Officer / September 2010
|OpenWays Cell Phone Based Front Desk Bypass Solution is Adding to the Business Traveler Experience; HITEC attendees using OpenWays app to enter Guestroom 20X said the mobile room key solution, which gives travelers freedom to completely bypass the front desk by using their cell phone for guestroom access, is ideal for all guests who want to avoid lines at the front desk; Company answers new questions posed at the premier technology event / July 2010|
|Front-Desk Bypass Cell Phone Solution: OpenWays Announces First Pilots at a Holiday Inn and Holiday Inn Express Hotel; OpenWays and IHG will pilot a new cell-phone-based front desk bypass solution that offers guests the option to use their personal cell phone as a mobile room key / June 2010|
|OpenWays Mobile Phone Front Desk Bypass Solution Selected for Guestroom 20X at HITEC; Attendees of the 38th Annual Hospitality Information Technology Exposition & Conference will have an opportunity to check into a virtual hotel, bypass the front desk, and open their room door securely using nothing but their cell phone -- any mobile device, any carrier works! / May 2010|
|OpenWays Opening Doors to Gen Y Travelers Wishing to Bypass Front Desk; Allowing guests to check-in remotely by equipping door locks to open via any cell phone is ideal for attracting this green-conscious, tech-dependent, instant gratification generation / May 2010|
|OpenWays Selected by Microsoft® to Join Its BizSpark™ Start-Up Program; Developer of the world's first crypto acoustic solution for check-in/out and room access via any mobile phone to receive full Microsoft marketing support, tools, licensing, and global visibility / April 2010|
|ITB Berlin Attendees Flock to OpenWays' iPhone App for Front-Desk Bypass, Acoustic Room Keys; Attendees at world's largest trade show for the travel industry flocked to see world's first crypto acoustic solution for check-in/out and room access via any guest's mobile phone; OpenWays was one of 11,127 companies from 187 countries that exhibited at the record-breaking event / April 2010|
|OpenWays Presents its iPhone Application to Bypass Front Desks and Open Room Locks; Mobile solution provider that developed the world's first crypto acoustic solution for check-in/out and room access via any guest's mobile phone announces new services to further enhance operations and guest services. / February 2010|
|OpenWays Responds to FAQs Regarding its Front Desk Bypass Solutions that Securely Open Hotel Room Doors by Cell Phone; Mobile solution provider that developed the world's first acoustic solution for check-in/out and room access via a guest's mobile phone regardless of type answers hospitality industry's most frequently asked questions / February 2010|
|100% of the World Cell Phones to Open Doors with OpenWays' Apps; Hospitality's FIRST Check-In /-Out Solution with Mobile Room Key Delivery for ALL Cell Phones is at IH/MRS! / November 2009|
|4 Billion Cell Phones Now Opening Doors to Better Guest Service Thanks to OpenWays / October 2009|
|OpenWays Introduces the Fastest and Greenest Way to Check In and Open a Hotel Room Door; Mobile room-key application for ALL cell phones NOW AVAILABLE / October 2009|