News for the Hospitality Executive
DALLAS— DECEMBER 10, 2008— UniFocus, a global pioneer in the hospitality industry for performance, workforce management and feedback solutions, announced a new partnership with Setai San Diego to utilize the firm’s suite of business intelligence tools. The new 184-room premier luxury hotel chose to partner with UniFocus because of its proven track record for correlating survey results from guests, employees and meeting planners; and factoring in mystery evaluations to produce meaningful knowledge that can measurably drive profitability.
The UniFocus survey tools that Setai San Diego will be utilizing include GUESTScope™, MEETINGScope™ and STAFFScope™. Feedback outcomes from guests, meeting planners and staff are analytically correlated to generate actionable information and then juxtaposed against mystery evaluations with SERVICEScope® to compare standards with actual perceptions. Together these systems create integrated business intelligence and can also be augmented with UniFocus performance analysis and action-tracking technologies.
Setai San Diego opens this month; the 23-story steel and glass structure includes 37 suites, three penthouse suites and 20,000 square feet of event and meeting space, a world-class spa plus many other lavish amenities. Part of the Preferred Hotel Group, Setai San Diego intends to bring the beauty, sophistication and experience of the world's most luxurious contemporary hotels to downtown San Diego.
“We are delighted to announce our new partnership with UniFocus,” said General Manager Craig Waterman. “Setai San Diego offers discerning guests and business-savvy meeting planners the highest standards in service, event space, design and amenities. We want to ensure Setai San Diego delivers on its promise by collecting the most reliable business intelligence about our associates, guests and meeting planners.”
UniFocus developed its feedback technologies for guests, employees and meeting planners so that each component can be utilized separately and benchmarked or used together as an integrated business intelligence solution. Information is created from survey analytics in an easy to understand and actionable format. A unique mystery evaluation process provides additional clarity into how service standards relate to employee attitudes and guest satisfaction, examining dimensions of service such as knowledge, communication, timeliness or quality.
“We are excited about our partnership with Setai San Diego to help them fully engage their associates to ‘wow’ their guests and meeting planners,” said Mark Heymann, President and CEO of UniFocus. “Many of our clients understand that a ‘dazzling’ experience hooks guests and keeps them coming back. It’s often not enough to hit your service standards, because you may not be impacting perceptions enough to create rock-solid loyalty.
“Our survey analytics can be correlated with mystery evaluations so that hoteliers make the connection between standards and perceptions, providing revealing insight,” Heymann continued. “Then by sharing this actionable knowledge across the organization you can involve your staff to make the kind of impressions on guests and meeting planners that inspire them to recommend and to keep returning as loyal customers.”
UniFocus’ loyalty management systems include:
Setai San Diego is a 184-room premier luxury hotel located in downtown San Diego’s financial district. The property features world-class amenities including rooms with 180-degree views of city, ocean and bay, Luxe Suites with full Italian kitchens and balconies, a sleep concierge and in-room captain service. The hotel also offers a 5,500 square-foot spa, 7,000 square foot pool deck and pool, 20,000 square feet of event and meeting space, the largest penthouse on the West Coast, a screening room and a state-of-the-art recording studio. For more information, please visit www.setaisandiego.com.
UniFocus is a Preferred Partner of The Leading Hotels of the World®, a member of the American Resort Development Association (ARDA), a member of the Association of Collegiate Conference and Events Directors-International (ACCED-I), a Microsoft® Certified Partner, an affinity partner of the International Association of Conference Centers, a business partner of the International Association of Convention & Visitors Bureaus, and an allied member of the American Hotel & Lodging Association. For more information, visit www.unifocus.com or call 972-512-5100.
|Also See:||Legendary Stoneleigh Hotel & Spa Selects UniFocus’ GUESTScope™; GUESTScope™ Enables Personalized Responses to Guest Feedback / September 2008|
|Kicking Horse Mountain Resort Partners with UniFocus for Guest Feedback; Canada’s Newest All Season Mountain Resort Selects GUESTScope™ / September 2008|
|Dallas CVB and UniFocus Expand Partnership; “Big D” Convention-Visitor Bureau Targets “WOW” Factor with SERVICEScope® / August 2008|
|New Castle Hotels & Resorts Launches GUESTScope™ Satisfaction Survey in All Independent Properties / August 2008|
|Thayer Lodging Partners with UniFocus for Higher Return; SERVICEScope® Ensures Perception Matches Dazzling Experience / July 2008|
|Millennium Hotels and Resorts Partners with UniFocus for Employee Engagement Initiative; UniFocus New Standard for Employee, Guest and Meeting Planner Feedback / July 2008|
|Halekulani Selects UniFocus Watson R.M. Budgeter and Labor Management System / June 2008|
|UniFocus Adds Key Executives for Next Growth Phase; Richard Haschke, Robin Rankin Join UniFocus / June 2008|
|Noble House Hotels & Resorts Taps UniFocus for New Resource Management System / June 2008|
|Dolce International Holdings, Inc. Taps UniFocus for New Budgeting System / June 2008|
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|Troon Golf Partners with UniFocus to Re-Engage Staff; International Golf Management Company Launches Employee Engagement Initiative with STAFFScope® / May 2008|
|BestCities Global Alliance Taps UniFocus Expertise to Improve Operations; International CVB Organization Implements MEETINGScope™ to Increase Customer Satisfaction / April 2008|
|UniFocus’ STAFFScope® Endorsed by Dallas CVB: “Tremendous Value” ‘Big D’ Convention-Visitor Bureau Sees “Dramatic Increase in Employee Satisfaction” / April 2008|
|Prism Hotels & Resorts Rates UniFocus Second to None; STAFFScope® Evaluation Gets Crystal Clear Results / March 2008|
|Sanctuary on Camelback Mountain Sets Standard with UniFocus' Employee Feedback Solution; Top U.S. Resort Raises Bar with Web-based STAFFScope® / March 2008|
|Millennium Hotels and Resorts Selects UniFocus' MEETINGScope™; UniFocus' MEETINGScope is New Feedback Standard for All Millennium Hotel Properties in the United States / January 2008|
|UniFocus Client Improves Guest Satisfaction by 20%; Lions Gate Hotel and Other Independents Report Success with UniFocus' GUESTScope® 360-Degree Feedback Solution / January 2008|
|Fairmont Hotels & Resorts Taps UniFocus for New Labor Management System / December 2007|
|Gemstone Chooses UniFocus Programs to Enhance Employee, Guest Satisfaction; Luxury asset management company now using GUESTScope® and STAFFScope® to provide positive reinforcement for staff and guests while building retention / October 2007|
|UniFocus to Unveil Mystery Shopping Evaluation Tool - SERVICEScope®; Susan Perrin to head new on-site service evaluation process providing actionable information with links to Guest and Employee Satisfaction / September 2007|
|Web-Based Time & Attendance Solution Now Available Through UniFocus; Web-based solution performs rich management reporting, advanced administrative functions and job costing capabilities to streamline payroll operations / September 2007|
|UniFocus to Showcase Labor Management and Business Intelligence Applications at HITEC; Greater intelligence means better marketplace positioning; Performance-management company to unveil new upgrades to coveted solutions / June 2007|
|Fairmont Scottsdale Princess Selects UniFocus’ Watson, R. M. ™ Financial Management Applications / May 2007|
|Hotel del Coronado Selects UniFocus’ Watson, R. M.™ Labor and Budgeter Financial Management Applications / March 2007|
|Coastal Hotel Group Selects UniFocus’ Watson, R.M. ™ Financial Management Applications; Alliance Rivals Business Intelligence at Major Hotel Brands / March 2007|
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