News for the Hospitality Executive |
DALLAS� SEPTEMBER 10, 2008 � UniFocus, a global pioneer in the hospitality industry for performance, workforce management and feedback solutions, announced a new partnership with Kicking Horse Mountain Resort to deploy GUESTScope throughout all of their resort facilities. The full-service destination resort selected UniFocus because of its proven success at relating guess feedback results with other key performance indicators and then creating actionable intelligence that can measurably improve guest satisfaction. Kicking Horse Mountain Resort currently boasts over 2,750 acres of world-class terrain, three condominium hotels, three boutique lodges, six restaurants, four retail locations as well as a number of ski-in/ski-out town homes and private mountain residences, all in accordance with the vision and design guidelines of the resort. �Our partnership with UniFocus is a reflection of an ongoing commitment
to our guests as a full-service destination resort,� said Steve Paccagnan,
President, Kicking Horse Mountain Resort. �We are dedicated to providing
our guests with unparalleled experiences whether on and off the mountain.
UniFocus� GUESTScope gives us the capability of instantaneously knowing
how we�re doing with our guests and then letting them know we care, and
will act upon what they think, by sending out a personalized response to
their feedback.�
�We are pleased that Kicking Horse Mountain Resort has chosen to partner with UniFocus,� said Mark Heymann, President and CEO of UniFocus. �Today it�s more critical than ever to ask the right questions, find out what�s most important to your guests and then relate survey results to other key metrics such as employee engagement. Hotel and resort organizations increasingly choose GUESTScope not only for its technological advantages but because they know they�re getting a strategic business partner with UniFocus.� In addition to the capabilities mentioned above, GUESTScope features include:
About Kicking Horse Mountain Resort
About UniFocus
UniFocus is a Preferred Partner of The Leading Hotels of the World®, a member of the American Resort Development Association (ARDA), a Microsoft® Certified Partner, an affinity partner of the International Association of Conference Centers, a business partner of the International Association of Convention & Visitors Bureaus, and an allied member of the American Hotel & Lodging Association. For more information, visit www.unifocus.com or call 972-512-5100. |
Barb Worcester
Michael Adkisson
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