News for the Hospitality Executive
|DALLAS— APRIL 1, 2008 — UniFocus,
a global pioneer in the hospitality industry for performance, resources
management and closed-loop feedback solutions, announced that The Dallas
Convention & Visitors Bureau has achieved remarkable success with STAFFScope®
in the first year. The Dallas CVB Executive Vice President and Chief Financial
Officer noted the “tremendous value” of UniFocus’ feedback solution to
its staff and wholeheartedly recommended it to any organization wishing
to address similar concerns.
STAFFScope is a Web-based closed-loop feedback solution that enables service organizations to improve employee morale and productivity while lowering labor costs through decreased turnover.
“We now have an excellent tool that helps identify areas of employee concern within our organization,” said Matthew Jones, Executive Vice President and Chief Financial Officer for the Dallas CVB. “By simply paying attention to those specific areas of concern, we were able to see a dramatic increase in employee satisfaction, using last year’s survey as a baseline and following up this year with another. Our staff believes in the STAFFScope tool, and more importantly, believes that management listens.
““STAFFScope provides a periodic wide angle snapshot of the working environment that helps us assess and augment how well we’re doing with employee satisfaction,” added Jones. “The simple Web interface is easy to use and that means every employee can quickly participate without disrupting normal operations—all for a very reasonable cost. They also followed up with a comprehensive explanation of the results to both our executive management team and the employee committee charged with making recommendations.”
Jones said the Bureau’s Human Resource Director followed due diligence and researched several options for the employee survey/satisfaction tool that the organization sought to implement.
“It’s always gratifying when our clients report positive results and quicker payback with the utilization of STAFFScope, the industry’s most versatile employee closed-loop feedback solution,” said Mark Heymann, President and CEO of UniFocus. “Convention and visitors bureau organizations turn to UniFocus because they understand that building a satisfied and engaged workforce is fundamental to their success in attracting people and businesses to their city. We’re delighted to be working with the Dallas Convention & Visitors Bureau to help them reach their objective, with Dallas as one of the top destinations in the United States.”
UniFocus executives have provided technology leadership to the hospitality industry for more than 20 years. The Dallas-based firm provides proven technology solutions to convention bureaus, hotels and resorts that enable operators to more efficiently manage their workforce and gain a 360-degree view of the employee and customer experience. Equipped with superior business intelligence and labor management technology, UniFocus clients optimize quality, satisfaction, operational efficiency and profitability – with a higher ROI.
UniFocus is a business partner of the International Association of Convention & Visitors Bureaus.
STAFFScope is a Web-based employee-survey program geared toward helping organizations key in on staff concerns, creativity and suggestions, increase employee morale and productivity, and decrease turnover—all of which benefit the bottom line through savings in labor costs.
Key features of STAFFScope include:
About the Dallas Convention & Visitors
UniFocus is a Preferred Vendor of The Leading Hotels of the World®, a Microsoft® Certified Partner, an affinity partner of the International Association of Conference Centers, a business partner of the International Association of Convention & Visitors Bureaus, and an allied member of the American Hotel & Lodging Association. For more information, visit www.unifocus.com or call 972-512-5100.
|Also See:||Prism Hotels & Resorts Rates UniFocus Second to None; STAFFScope® Evaluation Gets Crystal Clear Results / March 2008|
|Sanctuary on Camelback Mountain Sets Standard with UniFocus' Employee Feedback Solution; Top U.S. Resort Raises Bar with Web-based STAFFScope® / March 2008|
|Millennium Hotels and Resorts Selects UniFocus' MEETINGScope™; UniFocus' MEETINGScope is New Feedback Standard for All Millennium Hotel Properties in the United States / January 2008|
|UniFocus Client Improves Guest Satisfaction by 20%; Lions Gate Hotel and Other Independents Report Success with UniFocus' GUESTScope® 360-Degree Feedback Solution / January 2008|
|Fairmont Hotels & Resorts Taps UniFocus for New Labor Management System / December 2007|
|Gemstone Chooses UniFocus Programs to Enhance Employee, Guest Satisfaction; Luxury asset management company now using GUESTScope® and STAFFScope® to provide positive reinforcement for staff and guests while building retention / October 2007|
|UniFocus to Unveil Mystery Shopping Evaluation Tool - SERVICEScope®; Susan Perrin to head new on-site service evaluation process providing actionable information with links to Guest and Employee Satisfaction / September 2007|
|Web-Based Time & Attendance Solution Now Available Through UniFocus; Web-based solution performs rich management reporting, advanced administrative functions and job costing capabilities to streamline payroll operations / September 2007|
|UniFocus to Showcase Labor Management and Business Intelligence Applications at HITEC; Greater intelligence means better marketplace positioning; Performance-management company to unveil new upgrades to coveted solutions / June 2007|
|Fairmont Scottsdale Princess Selects UniFocus’ Watson, R. M. ™ Financial Management Applications / May 2007|
|Hotel del Coronado Selects UniFocus’ Watson, R. M.™ Labor and Budgeter Financial Management Applications / March 2007|
|Coastal Hotel Group Selects UniFocus’ Watson, R.M. ™ Financial Management Applications; Alliance Rivals Business Intelligence at Major Hotel Brands / March 2007|
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