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Trust International’s New Client Mantis Collection the First to
Implement Major Internet Booking Engine in South Africa


 

Frankfurt, Germany and Port Elisabeth, South Africa – August 8, 2008 –  As the Mantis Collection completed implementation of Trust International’s newly upgraded Internet Booking Engine (IBE) on  3rd July 2008, they became Trust’s first hospitality group client based in South Africa, and they became the first group to sign an IBE-only contract with Trust, a leading provider of reservation services and distribution technology for the hospitality industry.   

The prestigious Mantis Collection consists of world famous game reserves and boutique hotels with a presence in South Africa, England, Scotland and Europe. It is a collection of some of the world’s finest luxury resorts -- each individually selected, inspired by its own unique location and recognizing the importance of wildlife, culture, beauty and individuality.

The IBE implementation is a major step for Mantis as it takes its first steps toward electronic distribution and direct-to-consumer marketing.  Previously the majority of its reservations were booked manually by phone or fax, with most placed by South Africa-based tour operators with allotments.

Mantis’ new strategy is already paying off.  Paul Gardiner, International Marketing Director for Mantis Collection, said, “We’ve already started seeing the benefits of our decision to implement Trust’s IBE by generating numerous bookings in the first week after implementation – and that is without any marketing of the site yet. We serve guests all over the world and clearly many of them prefer to research and book their travel destinations online. We’re very excited about the booking potential the Trust IBE can provide once we kick off our marketing efforts.” 

He noted, “Trust has an excellent international track record of delivering best of breed technology solutions.  While we are starting out solely with the IBE, we wanted to streamline our operational efficiencies by eliminating time consuming and error prone manual processes; while offering our clients a visually appealing, comprehensive, easy-to-use booking experience. We also wanted a ‘future-proof’ solution whereby our technology partner could offer other products and services that could help us grow our distribution network worldwide and accommodate our expansion into other international markets in the coming years.    We expect to add global distribution service (GDS) and Internet distribution service (IDS) connectivity as our next steps, and Trust’s connectivity to all the GDSs and their quick, easy and accurate rate loading and intuitive interface were certainly major factors in our decision.”

Trust stands out for it ability to provide responsive service to Mantis’ operations team based in Port Elisabeth, South Africa.  With Trust’s Frankfurt headquarters in the same time zone as Port Elisabeth, communication between Trust and Mantis’ staffs via email and phone is seamless.

“As broadband becomes more affordable and is rolled out throughout Southern Africa, Trust is excited to be partnering with the prestigious Mantis Collection as they take a leadership role in adopting the new online technologies in their local market,” said Graham Bray, Trust International VP of Sales in EMEA and a South African himself.    “With this partnership we continue to expand our global presence in existing and emerging markets and we are well positioned to meet the complex electronic distribution needs of a wider audience,” Bray noted.  “Our holistic approach and strength as an integrator to multiple systems/distribution channels, along with exceptionally consistent customer support services, will make it easy for Mantis to transition to electronic distribution. At the same time, our IBE will make it monumentally easier for potential customers worldwide to research and book their reservations.  We are looking forward to unlocking the value of the Internet and electronic distribution for Mantis.”

About Mantis Collection 
The Mantis Collection comprises of a vast selection of exclusive luxury resorts namely Shamwari Game Reserve near Port Elizabeth, Shamwari Townhouse in Port Elizabeth, Oceana Beach and Wildness Reserve near Port Alfred, Lake Pleasant Living near Knysna, Sanbona Wildlife Reserve near Montague on Route 62, Jock Safari Lodge in the Kruger National Park, Nkomazi Game Reserve on the Komati River near the Kruger National Park, Bushman Sands Hotel and Golf Course in Alicedale, and the Last Word Retreats in the Western Cape made up of The Constantia, The Long Beach (in Kommetjie), The Bishops Court, The St James and The Franschhoek, and more recently Princess Emma, a luxury powered yacht, which is docked at the V & A Waterfront in Cape Town.  The Draycott Hotel in London, Jiva Hill Park Hotel in France and Alladale Wilderness Lodge & Reserve a mere hour’s drive from Inverness in the Scottish Highlands – all form part of the Mantis Collections international portfolio.  Dubai World Africa has acquired a major shareholding in the Mantis Collection’s three icon game reserves; Shamwari Game Reserve, Sanbona Wildlife Reserve and Jock Safari Lodge.
View the Mantis portfolio of properties on www.mantiscollection.com

About Trust International 
Trust International is one of the world’s leading CRS providers and international hospitality partner. Trust’s services and supporting technologies help hotel chains and hospitality groups support their sales and marketing activities with the latest distribution solutions. The range of services includes CRS solutions and software, connectivity to all GDS and IDS channels, an Internet booking engine as well as plug and play third party integration interfaces to PMS, RMS and CRM systems. Trust International offers the full range of CRS-related products such as content management, business intelligence and commission payment services.
Via Trust’s own communication centers located in North America, Europe and The Far East customers in 47 countries are served with private label telephone reservation, concierge and telemarketing services. 

Established in 1989 Trust International is renowned for its highly reliable reservation platform, continuous investment in system software & hardware and delivery of superior customer value. (www.trustinternational.com)

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Contact:

Mantis Collection
Kathryn Peel, Grifco PR
Tel. 020 7385 7090 -- kathryn@grifcopr.com 

Alison Wood, Grifco PR
Tel. 020 7385 7090 -- Alison@grifcopr.com

Julie Shepherd
Accentuate PR for Trust International in North America
Tel. +1 815 479 1833 – Julie@accentuatePR.com

Christiane Seelgen
Trust International
Tel.+49 (0)69 66 40 89 15 03 - info@trustinternational.com
 

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Also See: Trust International Supports Asia-Pacific Travel Boom With Area-Specific Products and Services / July 2008
Trust International Marks Successful First Half of 2008 With 7 New Clients and Increased Hotel Booking Volume / July 2008
Trust International’s Upgraded Trust|Voyager CRS v.12 Provides More Information, Saves Time / June 2008
Trust International 19th Customer Conference and Advisory Board Yields Insight, Direction for Future Development; Hotel groups discuss market trends and latest technology enhancements / June 2008
The Oberoi Group Expands Trust International Contract to Include Trident Hotels / May 2008
Trust International Adds Support of Total Pricing for Amadeus Becoming One of the First To Support Total Pricing in All Four GDSs / March 2008
TRUST International Receives HTNG Workgroup Leadership Award 2007 / March 2008
Banyan Tree Hotels and Resorts Relies on Trust Technology for their Own Private Label Chain Code; Banyan Tree’s Private Label GDS code ‘BY’ powered by Trust|Voyager CRS / February 2008
Leveraging A Record 2007, Trust International Continues Hotel Distribution Success Story in 2008 / February 2008
NH Hoteles, Europe’s 3rd Largest Hotel Group, Renews Distribution Agreement with Trust International / February 2008
Trust International's New Voyager|CRS Release Increases Hotel Distribution Flexibility and Efficiency; Trust|Voyager adds more customized enhancements to support distribution strategy of hotels / January 2008
Trust International Successfully Implements Okura Hotels & Resorts on Trust|Voyager CRS; Hotels smoothly transitioned to new OC two-letter GDS Code / November 2007
Trust International Expands Relationship with Small Luxury Hotels of the World to Include Call Center Services in Asia-Pacific and Arabic Countries / November 2007
TravTech Selects TRUST International for Worldwide Distribution and Central Reservation Services / November 2007
The Oberoi Group Extends Successful Relationship with TRUST International & Fosters CRS Integration / October 2007
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