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Trust International 19th Customer Conference and Advisory Board
Yields Insight, Direction for Future Development
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Hotel groups discuss market trends and latest technology enhancements

Orlando, FL and Frankfurt, Germany – June 5, 2008 – Trust International, the leading provider of reservation services and distribution technology, conducted its 19th biannual customer conference in Wiesbaden, in the third week of April with representatives from most of its international hotel customers.  

The two-day conference addressed important technology news and updated services, including the latest of the quarterly software releases of Voyager and newest interfaces available with Trust, as well as interactive sessions on future requirements. Best practices sessions on specific Trust services with new and longstanding customers who volunteered to share their experience with Trust and its customers were well-received. Focus groups discussed the design of future Trust technology and services and are playing an active role in developing the future of the Voyager CRS and the integration strategy.

With an insight into the benefits of the CRM/CRS integration, one hotel group shared its business model for an integrated Voyager CRS/CRM Module and discussed how it utilized its Trust partnership to enhance its direct marketing and ultimately improve customer retention.

“It has been a worthwhile experience to participate in such an interesting and interactive customer advisory conference,” said John Scanlon, Director of Revenue, Dorchester Collection.  “In addition to the open debate and lively atmosphere of the conference, I was impressed by Trust’s ongoing commitment to its customers.”
 
“We are extremely pleased with the number of attendees who join us twice a year for the Customer Conference and their commitment to us,” commented Richard Wiegmann, Chief Operating Officer, Trust International. “We were the first to introduce this type of forum ten years ago because we felt that it is important to not only invest in the  latest technology and roll it out to the customers, but to work closely with them during the planning and development to make sure that a new tool is supporting our customer´s  distribution strategy at its best. The recent Customer Advisory meeting confirmed this again and we really appreciated the time and effort spent by our customers and suppliers to openly exchange and discuss how to invest in the right technology tools. All of us at Trust are already looking forward to the upcoming conference in autumn 2008.”

About Trust International 

Trust International is one of the world’s leading CRS providers and international hospitality partners. Trust´s services and supporting technologies help hotel chains and hospitality groups support their sales and marketing activities with the latest distribution solutions. The range of services includes CRS solutions and software, connectivity to all GDS and IDS channels, an Internet booking engine and third party integration to PMS, RMS and CMS systems. Trust International offers the full range of CRS-related products such as content management, business intelligence and commission payment services.

Via Trust´s own communication centers located in North America, Europe and The Far East customers in 47 countries are served with private label telephone reservation, concierge and telemarketing services. 

Established in 1989 Trust International is renowned for its highly reliable reservation platform, continuous investment in system software and hardware and delivery of superior customer value. (www.trustinternational.com)

About The Dorchester Collection 

The Dorchester Collection is the successor to the Dorchester Group, originally established by the Brunei Investment Agency in 1996 to manage its collection of hotels in Europe and the USA. The Dorchester Collection is a portfolio of the world’s foremost five-star luxury hotels. The launch of the Dorchester Collection in 2006 signaled a change to the strategic goals of the company. By applying its unrivalled experience and capability in owning and operating some of the world’s great individual hotels, the company’s mission is to develop an impeccable portfolio of the world’s finest hotels, both traditional and contemporary, through acquisition as well as management of wholly-owned and part-owned hotels, and to enter into management contracts for luxury city and resort hotels. Backing the strategy is a strong company branding that expresses the market’s universally high regard for the current portfolio and the distinctive common values held by all Dorchester Collection hotels. 

The current portfolio is owned and managed by Dorchester Collection: 

The Dorchester in London 
The Beverly Hills Hotel in Beverly Hills 
Le Meurice in Paris 
Hotel Plaza Athénée in Paris 
Hotel Principe di Savoia in Milan
(www.dorchestercollection.com)

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Contact:

Julie Shepherd
Accentuate PR for Trust International in North America
Tel. +1 815 479 1833 – Julie@accentuatePR.com

Christiane Seelgen
Trust International
Tel.+49 (0)69 66 40 89 15 03 - info@trustinternational.com
 

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Also See: The Oberoi Group Expands Trust International Contract to Include Trident Hotels / May 2008
Trust International Adds Support of Total Pricing for Amadeus Becoming One of the First To Support Total Pricing in All Four GDSs / March 2008
TRUST International Receives HTNG Workgroup Leadership Award 2007 / March 2008
Banyan Tree Hotels and Resorts Relies on Trust Technology for their Own Private Label Chain Code; Banyan Tree’s Private Label GDS code ‘BY’ powered by Trust|Voyager CRS / February 2008
Leveraging A Record 2007, Trust International Continues Hotel Distribution Success Story in 2008 / February 2008
NH Hoteles, Europe’s 3rd Largest Hotel Group, Renews Distribution Agreement with Trust International / February 2008
Trust International's New Voyager|CRS Release Increases Hotel Distribution Flexibility and Efficiency; Trust|Voyager adds more customized enhancements to support distribution strategy of hotels / January 2008
Trust International Successfully Implements Okura Hotels & Resorts on Trust|Voyager CRS; Hotels smoothly transitioned to new OC two-letter GDS Code / November 2007
Trust International Expands Relationship with Small Luxury Hotels of the World to Include Call Center Services in Asia-Pacific and Arabic Countries / November 2007
TravTech Selects TRUST International for Worldwide Distribution and Central Reservation Services / November 2007
The Oberoi Group Extends Successful Relationship with TRUST International & Fosters CRS Integration / October 2007
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