Frankfurt, Germany � July 2, 2008 � Trust International completed an
excellent first half of 2008 with the addition of seven new hotel group
clients from Asia/Pacific, the Americas, Africa and Europe, and dramatically
increased hotel bookings in numerous channels.
Client Roster Expands
Trust International, the leading provider of reservation services and
distribution technology, is seeing increasing numbers of hotel groups switch
to the Trust centralized reservation service (CRS) to realize cost savings
and time-saving efficiencies.
�Our ever-expanding client roster confirms that Trust is on target with
its global approach that drives product innovation for all clients, yet
meets the local/individual needs of each hotel group in its specific region,�
stated Richard Wiegmann, Chief Operating Officer, Trust International.
He continued, �Our existing clients as well as those who recently signed
up with us realize the tremendous value that our continuously upgraded,
high-reliability, user-friendly system can have to their productivity and
bottom line. They are appreciative that they aren�t forced to migrate
to a new unproven system, with all the training and lost productivity that
this entails, in order to receive necessary enhancements. Our attention
to each client�s needs -- whether that be creating specific applications
such as to accommodate special taxation rates in India or rolling out general
product upgrades in a way that minimizes the need for retraining -- along
with excellent customer service is contributing to our reputation as a
worldwide leader in CRS and distribution services.�
To continue servicing this customer demand-centric path, Trust is significantly
increasing its spending on ongoing CRS development. Spending in 2008
will increase from $7.8 million USD YTD to roughly $14 million USD.
The major investments will be in the continued development of Trust|Booker
2.0 IBE (Internet booking engine) and a new multi-lingual version of its
Voyager CRS which includes an industry-leading fully integrated suite of
customer relationship management (CRM) products. Trust also expects
to roll out additional interfaces to property management systems (PMS),
revenue management systems (RMS) and direct connects internet channels
to further strengthen Trust�s signature �one stop � distribute all� concept.
Bookings Increase
Despite the rising fuel costs and difficult economic conditions that
many countries are facing, during the first half of 2008, Trust recorded
a 50% increase in system bookings among hotel groups using the Voyager
system as their reservations system for their own reservation office.
Additionally, Trust achieved a 10% increase in voice bookings, a 15% increase
in Internet bookings (primarily due to the new Trust|Booker IBE), and a
10% increase in Trust|Com commission handling.
Clients are recognizing that Trust�s ability to help them set up complex
rate structures extremely fast and efficiently leads to cost savings and
more and faster bookings for those rates � significantly impacting their
bottom line. Trust�s intuitive, automated user-friendly system, where
new negotiated rates loading is often completed in less than 24 hours and
where profile data is available immediately, saves hotel groups considerable
staff time and improves time to market. It provides a true advantage
over providers that are stuck with complicated, time-intensive processes
that frequently result in errors and delays in handling GDS rates.
�Trust is committed to helping find innovative ways of reducing costs
for clients while continuing to deliver quality, state-of-the-art products
and services in an effort to help all clients successfully overcome the
particular challenges they face,� observed Mario Bellinzona, VP Sales and
Marketing for Trust International.
He noted, �We see that many hotel groups are re-thinking their current
distribution set-up, as their need for client- and guest-centric products
and true cost savings are more important than ever in all areas of distribution.
It is proven that clients can improve their bottom line through the use
of Trust products and services that allow quick and precise channel management,
reduce process costs and allow the earliest possible guest recognition
and more precise direct marketing.�
About Trust International
Trust
International is one of the world�s leading CRS providers and international
hospitality partner. Trust´s services and supporting technologies
help hotel chains and hospitality groups support their sales and marketing
activities with the latest distribution solutions. The range of services
includes CRS solutions and software, connectivity to all GDS and IDS channels,
an Internet booking engine as well as plug and play third party integration
interfaces to PMS, RMS and CRM systems. Trust International offers the
full range of CRS-related products such as content management, business
intelligence and commission payment services.
Via Trust´s own communication centers located in North America,
Europe and The Far East customers in 47 countries are served with private
label telephone reservation, concierge and telemarketing services.
Established in 1989 Trust International is renowned for its highly reliable
reservation platform, continuous investment in system software & hardware
and delivery of superior customer value.
(www.trustinternational.com) |