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Frankfurt, Germany � June 19, 2008 � Trust International today announced that it has launched version 12 of its Trust|Voyager CRS (central reservation system) for hotels with enhancements designed to improve accuracy, flexibility and customer interaction and allow quicker and easier inventory control. Trust International, the leading provider of reservation services and distribution technology, seamlessly deployed Trust|Voyager CRS v.12 to its hotel and hotel group customers on June 2nd as planned. Trust has received very positive feedback on the enhancements from its customers. Julie Garrett, Brand Revenue & Distribution Manager of The Rocco
Forte Collection, said �The new features on the Trust Voyager CRS bring
many benefits to The Collection, enabling us to improve our channel specific
room and rate descriptions and ultimately improving the service offered
to our guests. The new features mean the system is much more user-friendly
and faster for our reservation agents.�
The first key new feature of Trust|Voyager v.12 is an improved channel-specific rate and room type description. Voice agents using Trust|CRO, the CRS booking front end customized for call center reservation handling, now see even more information specific to their selling process to empower them better answer detailed questions from guests and provide more upselling options at their fingertips during guest calls. A second key feature is an enhanced calendar module that makes daily rate setting even easier than before to make maintenance a breeze. A new dynamic mouseover capability immediately tells the user which value is loaded for each room type for a rate, for single, double or rooms with extra beds as they roll over the date. The information is immediately available with no need to scroll through different menus or click on dates � undoubtedly delivering one of the fastest rate overviews in the industry! Other features/upgrades include:
�We take pride in our all of our services and are particularly proud of our voice services and our products that empower agents to sell and up sell to achieve the highest ADR of all channels,� stated Richard Wiegmann, Chief Operating Officer, Trust International. �Whether it is Trust�s agents or a hotel�s own agents interacting with guests, our continual improvements to Trust Voyager equip them perfectly to sell the hotel�s products. While there is a tremendous emphasis on the Internet channel, we firmly believe that it is important to continually improve products and services for all the channels that contribute to hotel groups� success in distributing their rooms to guests.� THE ROCCO FORTE COLLECTION - THE ART OF SIMPLE LUXURY IN 11 KEY DESTINATIONS:
Hotel Amigo - Brussels, Hotel de Rome - Berlin, Villa Kennedy - Frankfurt,
The Charles Hotel - Munich, Hotel Savoy - Florence, Hotel de Russie - Rome,
Hotel Astoria - St Petersburg, Le Richemond - Geneva, The Balmoral - Edinburgh,
Brown�s Hotel - London, The Lowry Hotel - Manchester. Opening soon: The
Augustine - Prague (2008) - Verdura Golf & Spa Resort - Sicily (2009)
- Marrakech (2010) - Abu Dhabi (2010) - Jeddah (2010). For details, please
visit www.roccofortecollection.com
About Trust International
Via Trust´s own communication centers located in North America, Europe and The Far East customers in 47 countries are served with private label telephone reservation, concierge and telemarketing services. Established in 1989 Trust International is renowned for its highly reliable reservation platform, continuous investment in system software & hardware and delivery of superior customer value. |
