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Trust International’s Upgraded Trust|Voyager CRS v.12
Provides More Information, Saves Time
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Frankfurt, Germany – June 19, 2008 – Trust International today announced that it has launched version 12 of its Trust|Voyager CRS (central reservation system) for hotels with enhancements designed to improve accuracy, flexibility and customer interaction and allow quicker and easier inventory control.

Trust International, the leading provider of reservation services and distribution technology, seamlessly deployed Trust|Voyager CRS v.12 to its hotel and hotel group customers on June 2nd as planned. Trust has received very positive feedback on the enhancements from its customers.

Julie Garrett, Brand Revenue & Distribution Manager of The Rocco Forte Collection, said “The new features on the Trust Voyager CRS bring many benefits to The Collection, enabling us to improve our channel specific room and rate descriptions and ultimately improving the service offered to our guests.  The new features mean the system is much more user-friendly and faster for our reservation agents.”
 
She added, “We have used Trust's distribution technology for over a year and are very pleased with the continuous delivery of the latest technology enhancements, which complement and advance our overall distribution strategy.” 
 
KEY FEATURES

The first key new feature of Trust|Voyager v.12 is an improved channel-specific rate and room type description.  Voice agents using Trust|CRO, the CRS booking front end customized for call center reservation handling, now see even more information specific to their selling process to empower them better answer detailed questions from guests and provide more upselling options at their fingertips during guest calls. 

A second key feature is an enhanced calendar module that makes daily rate setting even easier than before to make maintenance a breeze.  A new dynamic mouseover capability immediately tells the user which value is loaded for each room type for a rate, for single, double or rooms with extra beds as they roll over the date.  The information is immediately available with no need to scroll through different menus or click on dates – undoubtedly delivering one of the fastest rate overviews in the industry!

Other features/upgrades include:

  • In the CRO module, there is a new summary screen at the end of the booking process that shows the agent all reservation details on a single screen to enable verification of the details before closing the booking.
  • Cancellation policies are now available in multiple places written in complete sentences rather than cryptic codes so that they are easily accessible at all times and less subject to misinterpretation (i.e. “cxl: 6-p” is now “reservation can be cancelled until 6 pm on day of arrival”).
  • Total pricing for online distribution database (ODD) 
“Our Customer Advisory Board participants have said they want us to make it quick and easy to access rates and other information to help them better serve and upsell guests and that forwarding of net and gross rates to the ODD was a top priority,” said Christoph Ihnenfeld, Trust International CIO.  “Our new Voyager features deliver on those requests and are a direct result of our desire to anticipate and meet our customer’s needs.  All of these enhancements speed up the processes; allow quicker, easier inventory control, reduce errors and increase flexibility in handling room inventory.”

“We take pride in our all of our services and are particularly proud of our voice services and our products that empower agents to sell and up sell to achieve the highest ADR of all channels,” stated Richard Wiegmann, Chief Operating Officer, Trust International.  “Whether it is Trust’s agents or a hotel’s own agents interacting with guests, our continual improvements to Trust Voyager equip them perfectly to sell the hotel’s products.  While there is a tremendous emphasis on the Internet channel, we firmly believe that it is important to continually improve products and services for all the channels that contribute to hotel groups’ success in distributing their rooms to guests.” 

THE ROCCO FORTE COLLECTION - THE ART OF SIMPLE LUXURY IN 11 KEY DESTINATIONS: Hotel Amigo - Brussels, Hotel de Rome - Berlin, Villa Kennedy - Frankfurt, The Charles Hotel - Munich, Hotel Savoy - Florence, Hotel de Russie - Rome, Hotel Astoria - St Petersburg, Le Richemond - Geneva, The Balmoral - Edinburgh, Brown’s Hotel - London, The Lowry Hotel - Manchester. Opening soon: The Augustine - Prague (2008) - Verdura Golf & Spa Resort - Sicily (2009) - Marrakech (2010) - Abu Dhabi (2010) - Jeddah (2010). For details, please visit www.roccofortecollection.com 
 
Rocco Forte & Family (Hotel Management) Limited, Registered in England and Wales Number 4045930, Registered Office: 70 Jermyn Street, London, SW1Y 6NY

About Trust International 
Trust International is one of the world’s leading CRS providers and international hospitality partner. Trust´s services and supporting technologies help hotel chains and hospitality groups support their sales and marketing activities with the latest distribution solutions. The range of services includes CRS solutions and software, connectivity to all GDS and IDS channels, an Internet booking engine as well as plug and play third party integration interfaces to PMS, RMS and CRM systems. Trust International offers the full range of CRS-related products such as content management, business intelligence and commission payment services.

Via Trust´s own communication centers located in North America, Europe and The Far East customers in 47 countries are served with private label telephone reservation, concierge and telemarketing services. 

Established in 1989 Trust International is renowned for its highly reliable reservation platform, continuous investment in system software & hardware and delivery of superior customer value.

(www.trustinternational.com)

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Contact:

Julie Shepherd
Accentuate PR for Trust International in North America
Tel. +1 815 479 1833 – Julie@accentuatePR.com

Christiane Seelgen
Trust International
Tel.+49 (0)69 66 40 89 15 03 - info@trustinternational.com
 

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Also See: Trust International 19th Customer Conference and Advisory Board Yields Insight, Direction for Future Development; Hotel groups discuss market trends and latest technology enhancements / June 2008
The Oberoi Group Expands Trust International Contract to Include Trident Hotels / May 2008
Trust International Adds Support of Total Pricing for Amadeus Becoming One of the First To Support Total Pricing in All Four GDSs / March 2008
TRUST International Receives HTNG Workgroup Leadership Award 2007 / March 2008
Banyan Tree Hotels and Resorts Relies on Trust Technology for their Own Private Label Chain Code; Banyan Tree’s Private Label GDS code ‘BY’ powered by Trust|Voyager CRS / February 2008
Leveraging A Record 2007, Trust International Continues Hotel Distribution Success Story in 2008 / February 2008
NH Hoteles, Europe’s 3rd Largest Hotel Group, Renews Distribution Agreement with Trust International / February 2008
Trust International's New Voyager|CRS Release Increases Hotel Distribution Flexibility and Efficiency; Trust|Voyager adds more customized enhancements to support distribution strategy of hotels / January 2008
Trust International Successfully Implements Okura Hotels & Resorts on Trust|Voyager CRS; Hotels smoothly transitioned to new OC two-letter GDS Code / November 2007
Trust International Expands Relationship with Small Luxury Hotels of the World to Include Call Center Services in Asia-Pacific and Arabic Countries / November 2007
TravTech Selects TRUST International for Worldwide Distribution and Central Reservation Services / November 2007
The Oberoi Group Extends Successful Relationship with TRUST International & Fosters CRS Integration / October 2007
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