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INNCOM EMS Boosts Bottom Line of Bay Area’s Newest Destination Property

INNCOM’s state-of-the-art energy management system delivers guest satisfaction and
significant cost-savings to InterContinental San Francisco

Niantic, Conn. — January 12, 2011 The InterContinental San Francisco hotel is reaping the financial and environmental benefits of implementing the e4 Smart Digital Thermostat developed by Niantic-based INNCOM, the international hospitality-industry leader in advanced guestroom automation systems for hotels and resorts. According to the INNCOM tracking system, the property saved $75,491 on energy costs from January to September 2010.

“With the INNCOM EMS and e4 Smart Digital Thermostat, we can allow guests a much greater amount of control and responsiveness than we could with systems that simply turn everything off.” says Harry Hobbs, InterContinental San Francisco Director of Engineering.  “Most of the time the features provided are completely transparent to our guests, and that’s the way we want to keep it.”

The upscale convention/destination property, which opened in February 2008, towers 32 stories above the heart of downtown San Francisco and is located next to the Moscone Convention Center and near Union Square, Chinatown and other San Francisco attractions. The InterContinental San Francisco features 550 rooms, 14 suites, 43,000 square feet of flexible meeting space, a 10-room treatment spa, full-service fitness center, an indoor pool and the Michelin-starred Luce restaurant. In short, San Francisco’s newest downtown property is the definition of luxury and convenience.

To further support the InterContinental’s focus on green practices and awareness, the hotel installed the patented INNCOM ecoMODE®, inviting guests to choose the extent to which they want to be eco-friendly. By selecting the ecoMODE, the guest allows for greater temperature fluctuation before the heating or cooling system automatically turns on. Most thermostat systems have a plus or minus two degrees variation and the ecoMODE allows for three degrees. To further illustrate, if the room temperature is set at 68 degrees it will go into cooling mode at 70 degrees and heating mode at 66. By using the ecoMODE, this would be 71 degrees and 65 degrees.  The feature allows guests to choose to be green minded during their stay while saving energy at the same time.

"My favorite feature on the e4 Smart Digital Thermostat is ecoMODE, a Green Button option on the unit that empowers our guests to choose to participate in a host of environmentally-friendly and energy-saving programs that we offer at the hotel," Hobbs said. "Not only does the system prompt guests to be more energy conscious, but it provides a report on how many of our guests actually chose to be green.”

“It’s gratifying to be part of the InterContinental San Francisco’s success story,” said INNCOM CEO Duane Buckingham. “This outstanding property has become a leader in one of the nation’s most attractive markets, and it’s done so during a period of time that’s seen substantial economic upheaval. We think this partnership is a prime example of how savvy hotel operators benefit by choosing to install an energy-management system that boosts guest satisfaction and brings savings to the bottom line—and that no system does that more consistently than the INNCOM EMS.”

For more information on INNCOM and its products and services, please visit the company Web site at

About the InterContinental San Francisco: The InterContinental San Francisco opened in February 2008 at Howard and 5th streets next to Moscone West Convention Center. The hotel towers 32 stories above the heart of the City and features 550 rooms, 14 suites, 43,000 sq. ft. of flexible meeting space with natural light, the award-winning Luce restaurant, a ten-room treatment spa, full-service fitness center, and an indoor pool. For more information and to make reservations, contact the InterContinental San Francisco, 888 Howard Street, San Francisco, Calif.  94103, at 415.616.6500 or
888. 811.4273 or by visiting

INNCOMAbout INNCOM: Founded in 1986, INNCOM develops, manufactures, and markets advanced guestroom control systems for the global lodging industry. The company’s product line ranges from programmable digital thermostats to fully integrated energy management, lighting control and communication systems. All INNCOM products are designed to enhance guest comfort, safety and satisfaction while increasing bottom line profits for property owners. INNCOM systems are installed in more than 800,000 guestrooms in many of the most prestigious hotels in 49 countries.


Barb Worcester 

John Tavares
 860.739.4468 x1144

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