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A Hotel Room Interactive Doorbell Minimizes Guests� Privacy & Service Complaints |
Old Lyme, Conn. � May 18, 2001� INNCOM International, Inc., a global
leader in guestroom control systems, now is offering its INNtouch advanced
interactive doorbell � which doubles as a guest privacy/service indicator
� as a stand-alone system in addition to the unit�s traditional bundling
with INNCOM�s Centrally Controlled Guestroom Energy Management Systems.
According to two of the many lodging properties using INNtouch, the new INNCOM solution helps hotels minimize the top-two guest complaints: privacy and housekeeping service. �For centuries, hotels have struggled to juggle guests� housekeeping and privacy needs � many times stepping on their guests� toes and losing loyal customers due to unnecessary staff intrusions,� said Francis Parkinson, General Manager of the 392-room Fairmont Vancouver Airport Hotel. �Now, with INNCOM�s INNtouch interactive doorbell, there are no more excuses for the all-too-frequent guest privacy and service complaints. INNtouch�s customer-saving technology is literally at our fingertips now, helping hoteliers create positive guest experiences and deliver true hospitality precisely when and how it is requested.� Duane Buckingham, INNCOM President and CEO, said INNCOM�s INNtouch system is the solution lodging has been waiting for: An elegant, easy-to-install interactive doorbell that:
�INNtouch can help hotels minimize their top-two guest complaints, so why not invest a little in boosting critical guest loyalty while also capturing additional ROI through significant productivity gains in housekeeping and many other areas?� he said. �A pleased guest usually tells family, friends and co-workers of positive experiences at a chain or property. An unhappy guest, however, typically tells the whole world � requiring image rebuilding that costs significant monies and can takes years to effectively replace perceptions and lost business.� Buckingham said INNtouch helps properties differentiate themselves from the competition and create memorable, positive guest experiences with an investment of less than $100 per room. The INNtouch system is comprised of: a decorative exterior hallway door
plate (installed at latch height over a standard single-gang box); an elegant
interior guestroom wall plate (designed for installation over a single-gang
box next to the lighting switch or over a double gang box that also houses
the light switch); and a power transformer connecting unit that fits in
several convenient locations (including behind the exterior door plate,
in the ceiling or with the light switch).
�INNTouch eliminates the need for old-fashioned, unsightly door hangers
that can be lost or overlooked by staff,� Buckingham said. �Like all of
our solutions, INNtouch sells itself through immediate paybacks in hard
and soft costs and sells the property through much-improved key guest services.�
�Without a system like INNtouch, we would never be able to gather and fully leverage this valuable guest information in real-time,� Weaver said. �We rely on INNtouch and INNCOM�s other smart room controls to do our jobs better every day � hour by hour, minute by minute.� Buckingham said Old Lyme-based INNCOM, as always, listened closely to its lodging clients and their valued guests both when developing and marketing the INNtouch system. �We received more than a dozen requests from properties requesting a
stand-alone INNtouch system and determined that the technology was too
valuable to properties and their guests to limit its use to our increasingly
popular bundled guestroom control solutions,� Buckingham said.
Based in Old Lyme, Conn., INNCOM International, Inc., is a global leader in guestroom control systems.
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Rick Quirino, VP Sales & Marketing Tel: (860) 434-7777; (925) 634-4469 [email protected] www.inncom.com |