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Uniguest Gives Hotels a  Help-Desk Upgrade with the Creation of U-Crew™

Uniguest™ announces the creation of “U-Crew™”, an in-house, fully-staffed IT help desk
to support hotel business centers, boarding pass printing kiosks and digital signage.


Nashville, Tenn.  (December 8, 2009) Uniguest™, a Nashville-based provider of niche print and technology solutions to the hospitality, healthcare, and the real estate industries held a ribbon-cutting event for “U-Crew”, Uniguest’s newly upgraded, in-house information technology help-desk team.

Since 2002, Uniguest has been developing, selling, and supporting hotel business centers, boarding pass kiosks, and now, digital signage. Today, over 3,000 hotels globally contract Uniguest’s IT help-desk support.
“It is an exciting day here at Uniguest™,” says Shawn Thomas, Uniguest’s CEO and Co-Founder. “Although we have always provided in-house support, when you have an opportunity to recognize the team represented by all of our help-desk crew and brand them, it makes for a great day. As individuals, we all want and need something to believe in, especially in our work life. The U-Crew team members bring a unique set of skills and a unique personality all of their own. And our customers get to experience that each time they call U-Crew for help.”

  (L to R): John Parmley, Rob Maldonado, Nathan King, Ben Hamric,
Will Blakeburn, Levi Bachelor, Joe Finnegan, and Brian Lewis

The U-Crew is currently comprised of fourteen help-desk agents. They provide support for over 4,750 business center systems, Lobby PCs, boarding pass kiosks, and digital signage installations spanning the globe. Their expertise is unmatched in the industry, which is a key component to what has made Uniguest™ what it is today: a leader in their field.
“The level of support the U-Crew offers elevates the service our customers receive far above what others in the industry provide,” said Brian Lewis, U-Crew Call Center Manager. “When we say agents are available 24/7/365 to help resolve any computer issue that may arise, it means we physically have agents in our company-owned building here in Nashville, TN taking care of you. Not one part of our service is contracted to another company. All agents go through an extension training period before ever interacting with customers. Working with the U-Crew, our customers can be confident they are getting the quickest and the best service, even if it occasionally comes with a slight southern accent.”
Uniguest believes in supporting its employees’ continuing education efforts. As part of the announcement of U-Crew, a new U-Crew Continuing Education Benefit was also launched to support the U-Crew’s need to remain current on their skills and knowledgebase. Uniguest announced they will assist the U-Crew team with the cost of any additional education programs and/or certification programs agents may want to expand their knowledge or help to build their expertise.

About Uniguest™
Based in Nashville, TN, Uniguest™ is a diversified company providing print, technology, and specialized services globally for the hospitality, healthcare, and other industries. Products and services include custom printed publications, security software solutions, self-serve kiosk solutions, advertising sales, and help-desk computer support. More information is available at (

Rosemary Kelly
Marketing and Communications Director
1035 Acorn Drive
Nashville, TN 37210
866-398-8729 ext 126

Also See: Uniguest Named to BusinessTN Magazine’s “Hot 100” / December 2009

Uniguest™ Grows Its Technology Division With Industry Veteran / October 2009

Restaurant Industry Veteran Joins Uniguest™ to Lead National Foodservice Initiatives / October 2009

“Signs” of the Time: Digital Signage Entrepreneur Joins Uniguest; Nashville Entrepreneur Jeff Pennington to Oversee Uniguest Digital Signage Division / October 2009

Uniguest™ Named to the INC. 500/5000 List of the Fastest Growing Private Companies; Uniguest received a final ranking of 500x based on growth of 782% for the three-year period 2005-2008 / September 2009

Uniguest Named a 2009 Nashville Area Chamber Future 50 Winner; Award identifies and recognizes 50 fastest-growing, privately held companies in Middle Tennessee / August 2009

Uniguest™ to Showcase HP TouchSmart PCs at HITEC® 2009, Announcing a complete line of Self-Service Boards™ utilizing the HP TouchSmart platform / June 2009

Uniguest™ Acquires Dynamic Digital Designs™ / June 2009

Uniguest's SecuredAdvantage™ Now Offered in Nashville Airport Marriott on HP TouchSmart PCs / June 2009

Uniguest Introduces First Internet Kiosk Installation of the New HP Touchsmart All-In-One PC / December 2008

UNIGUEST Joins HTNG as a Platinum Member in Support of Next Generation Technologies for the Hotel Industry / August 2008

Uniguest - Future 50 Winner; Award identifies and recognizes 50 fastest–growing, privately held companies in Middle Tennessee / August 2008

Business Center Service Provider Uniguest Filling the Needs of 2,000 Hotel Operators / April 2008

Uniguest ™ and PC Guardian ® Introduce USB Security Protection Device for Hotel Industry to Combat Data Leakage / August 2007

Print from your Mobile Device to One of Uniguest's Remote Printing-Enabled Automated PC's; HITEC Attendees and hotel guests throughout the U.S. can use their mobile device to send print jobs to remote printer-enabled PC workstations supported by Uniguest / June 2007

Uniguest Continues to Meet the Demand of New Security Standards for Automated Public PC Workstations in the Hotel Industry; Nashville-based Uniguest continues to fill industry-leading orders for its services of automated public PC workstations to the tune of over 2,000 workstations representing over 1,500 hotels / June 2007

Over 1,000 Hotels Trust Uniguest for Automated Public PC Computing / November 2006

Hotel Business Centers by Uniguest Make Airline Check-In Easy / May 2006

Uniguest Provides PC Clean Up and Remote Install of Its Hotel Business Center Security Software / October 2005

Uniguest Exceeds 500 Automated, Free to Guest Business Center Systems in Hotels / July 2005

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