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ANGELES—June 17, 2011—GoConcierge.net, creator of GoConcierge, the
lodging industry’s leading guest service application, is expanding to
mobile devices by integrating its Web-based application service with
native iPad and iPhone apps. The apps will free up concierges to
provide service and assist guests in locations other than the concierge
desk—at the pool, golf course, anywhere where a guest is—improving the
guest experience and allowing concierges to spend more time with
guests. The GoConcierge iPad app will be demonstrated at HITEC from
June 21 to 23 at the Austin Convention Center in Austin, Texas (booth
930). Important guest activities and other information from the GoConcierge application can be viewed and edited from anywhere and in real-time. The Guest Task Calendar, available in the language of the user, allows one to log and track guest tasks quickly and easily. “By leveraging mobile technology, GoConcierge.net is empowering concierges to be more flexible and enabling them to respond to guest requests from anywhere,” says Adam Isrow, Executive Vice President of GoConcierge.net. “Concierges can step away from their computers to present information to guests that is easy to read and graphically appealing. Signatures can also be captured easily when delivering a package or providing guests with tickets. A guest can simply sign with his finger.” Concierges can customize and use the recommendations module to showcase local restaurants, attractions and venues. Detailed information can be enhanced with rich multimedia content and interactive maps which will help engage guests and provide them with valuable information visually to help them make more informed decisions about what to do during their stay. The concierge can also use interactive maps to show places to visit, provide a quick view of where the guests are headed and the easiest way to get there. “The ability to actively engage guests during the planning and decision process will leave a positive impact,” Isrow says. “We believe this will also reflect positively on the service provided by the concierge, the hotel and the brand.” Ability to Easily Store Documents All the content in the recommendations module can be easily customized and managed and gives users a powerful tool to keep the knowledge and content fresh and relevant. Frequently used documents can also be stored for quick access to present or e-mail to guests. Other departments besides concierge can also take advantage of the new mobile apps. Security can use it to log lost and found items—at the point where an item is found or returned. Using any supported device, a photo of the item can be taken and uploaded to GoConcierge. In housekeeping, room attendants can use the iPad app for inventory—to keep track of cribs or rollaways, for example. In engineering, the iPad makes it easy to respond to e-mails and plan and track preventive maintenance tasks. “Every department can benefit by embracing the mobile app and being able to provide assistance instantly and thus, reducing the amount of time typically taken to travel to and from a computer,” Isrow says. “The faster tasks are handled, the greater the likelihood that guests will be impressed by the quality of service.” Single View of Property Activities In addition to concierge, security, housekeeping, and engineering, departments including front desk, shipping and receiving, spa, food and beverage, sales, purchasing, accounting, bell and valet staff can all benefit from using the new apps. GoConcierge provides a single view of what is happening at a property, ensuring that not a single guest request falls through the cracks. Powerful and fully customizable reports can be run on-demand or be delivered directly to the iPad at pre-defined time intervals. Reports can help summarize activity conducted within GoConcierge—the volume of business sent to area restaurants or other businesses, package delivery history, items lost and found, maintenance issues, and much more. “At HITEC last year. GoConcierge.net celebrated a very special occasion—the completion of its first decade of service to the lodging industry,” Isrow says. “This year, building on our history of innovation, we are proud to introduce our new app for iPad users that makes it even easier to enhance the overall guest experience while eliminating operational inefficiencies at the same time.” About GoConcierge.net:  GoConcierge is a
Web-based task-tracking and database solution for concierges and other
departments including guest services, front desk, shipping and
receiving, and
restaurants. It is used by approximately 500 hotels across America,
Mexico,
Canada, London, Asia and Australia. Customers include properties from
major
companies including Hilton, Hyatt, Fairmont, Mandarin Oriental, JW
Marriott,
Omni Hotels, Peninsula, Le Meridien, Ritz-Carlton, Rosewood, Raffles,
St.
Regis, Westin, W Hotels and Luxury Collection. For more information
about
GoConcierge.net, go to www.goconcierge.net/home
or call (818) 263-8993.
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