OPERA Interface, Inventory Tracking, Digital Signature
Storage Highlight Enhancements
ANGELES — June 20, 2007 — GoConcierge.net, maker of GoConcierge, the lodging
industry’s leading Web-based guest service operations system, will introduce
an advanced version of its application at HITEC on June 25-28 (booth 931).
The event will be held at the Orange County Convention Center in Orlando.
Enhancements include an interface with MICROS Systems Inc.’s OPERA Property
Management System (PMS), an inventory tracking tool, and the ability to
store signatures digitally.
The interface with OPERA was developed to meet Hotel Technology Next Generation (HTNG) specifications. With the new interface, a concierge is able to activate the guestroom telephone message light, view the guest profile and be alerted to any changes to a guest reservation. Likewise, when someone using GoConcierge enters a cancellation, it is visible in the PMS.
“The OPERA interface is a huge addition to GoConcierge,” says Adam Isrow, Executive Vice President of Los Angeles-based GoConcierge.net. “We believe interfacing to the property management system is just another way we can provide value to our clients. The interface will save valuable time, revenue, and add additional efficiencies to a hotel’s overall operations.”
Because of the interface, guest service personnel will have the ability to add actionable notes in the PMS. If a package arrives for a guest at the concierge desk, the concierge will enter a note in the PMS, activating the guest’s message light. A record of that task is also stored in GoConcierge simultaneously. Also, thanks to the interface, a concierge wishing to look up a guest’s record in GoConcierge need only type in the room number or partial name to populate the name field.
Online Inventory Tracking Tool
All types of hotels—limited service to luxury—have a system in place, usually involving log books, to track items given to guests to use during their stay. These items may include DVDs, umbrellas, cabanas, cell phone chargers or myriad other items. When guests return the items, it is cumbersome to have to page through a log book to record the return. What GoConcierge has done is create an online system that makes it easy to track inventory.
“With this new tool, anything can be tracked,” Isrow says. “It gives any department in the hotel the ability to see what is in or out of stock and who has an item. It can be used by housekeeping to track rollaway beds or by engineering to track light bulbs. Because the database is online, it can be accessed by multiple departments at the same time.”
GoConcierge has also added the capability to store a signature digitally. Hotel guests typically sign for tickets, packages or other items on paper that needs to be filed. The signature pad captures the signature for storage within GoConcierge. It can then be printed or e-mailed.
“Like all of the other features that are part of GoConcierge, this new addition was developed to help make hotel operations as efficient and paperless as possible,” Isrow says. “At a time when hotels are focused on minimizing the amount of paper used, this is a great way to add efficiencies.”
GoConcierge’s Guest Task Calendar already is used by concierges and other departments in approximately 400 hotels in 16 countries covering four continents to track guest requests and reservations, packages, lost and found items, and much more. The calendar’s color coding makes it easy to identify open, pending and closed tasks. Instead of taking minutes to locate a reservation or note, it takes just seconds. GoConcierge is also used to generate personalized itineraries, point-to-point driving directions, and acts as a database for area restaurants and other attractions. Reports generated from the online system can be used to track amenities, lost and found items, outstanding tasks, the amount of business volume sent to a vendor, and employee productivity.
“GoConcierge is a smart solution for any area of a hotel that impacts guest service,” Isrow says. “Being Web-based, it can be accessed from anywhere and nothing needs to be placed on the hotel servers or network. It also reduces the number of calls between departments, eliminates paper waste, and enables hotel staff to spend more time with guests. It is an exceptional tool that generates exceptional results.”
GoConcierge is a Web-based task-tracking and database solution for concierges and other departments including guest services, front desk, shipping and receiving, and restaurants. It is used by hotels across America, Mexico, Canada, London, Asia and Australia. Customers include properties from major companies including Hilton, Hyatt, Fairmont, Mandarin Oriental, JW Marriott, Omni Hotels, Peninsula, Le Meridien, Ritz-Carlton, Rosewood, Raffles, St. Regis, Westin, W Hotels and Luxury Collection. For more information about GoConcierge.net, go to www.goconcierge.net/home or call (818) 263-8993.
Executive Vice President
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