Hotel Online
News for the Hospitality Executive

.

GoConcierge Makes it Easy for Las Vegas’ Palms Place Hotel
and Spa to Deliver Memorable Guest Experiences

 Web-based System Adds Efficiencies to Concierge Task Tracking Processes 


 

LAS VEGAS— August 17, 2010 —Throughout his career, Daniel Entenberg, director of operations at Las Vegas’ Palms Place Hotel and Spa, has learned one very important lesson: recommend and use Web-based GoConcierge wherever he works. “We are a full-service hotel in a city that never sleeps,” Entenberg says. “The volume of requests we get on a daily basis is high. GoConcierge plays an integral role in allowing us to manage those requests efficiently. It eliminates manual processes and allows us to more easily create memorable experiences for our guests.”

Produced by Los Angeles-based GoConcierge.net, GoConcierge is the lodging industry’s leading guest service operations system.

“It is rewarding to see GoConcierge selected time and time again—this time by the luxurious Palms Place Hotel and Spa,” says Adam Isrow, Executive Vice President of GoConcierge.net. “Our team has worked diligently to provide a solution that can benefit many parts of a hotel operation. GoConcierge is having a positive impact on this hotel and is helping them to provide an exceptional and consistent service experience.”

The Palms Place Hotel and Spa at the Palms Casino Resort is a condominium hotel with both guests and owners. GoConcierge is available for concierges at two terminals in the lobby of the hotel and also in an office where it is used as part of the property’s Inner Circle Lounge—a concierge service for condo owners. GoConcierge has been in place since the hotel’s opening in early 2008.

Guest Task Calendar Adds Efficiencies

The concierge team at the hotel uses GoConcierge’s online Guest Task Calendar to log and track guest and owner requests and other tasks. With just a few clicks, these can be entered and located. The calendar is color coded, which makes it easy to highlight open, pending and closed tasks. Because a history of each guest’s request is stored in GoConcierge, it is easy to generate itineraries. These can be printed or e-mailed in a matter of seconds along with a personalized confirmation letter on stationery that includes the hotel’s logo. Point-to-point directions and maps also can be generated easily.

“GoConcierge allows us to store a history of each guest’s requests,” Entenberg says. “If a restaurant reservation was made for a guest through GoConcierge during a previous visit, we can go back to that guest’s profile and remind him of that restaurant’s name and location.”

GoConcierge is used to log housekeeping, maintenance, and room service requests. “Owners will call the Inner Circle Lounge to have their rooms cleaned,” Entenberg says. “When they have to schedule repairs, their requests are also logged in GoConcierge. We run reports from GoConcierge for our housekeeping and engineering departments. Room service requests are also logged and a report is run to see what amenity drops are scheduled for the day.”

Reports from GoConcierge allow Entenberg to know what times of the day are busiest; this allows him to schedule his staff when they are needed most.

A Database to Depend On

A customized location database within GoConcierge allows concierges to quickly identify area restaurants and attractions. Hot links on the GoConcierge screen take users to websites visited most often. “If a guest wants to eat at an Italian restaurant, we can quickly pull up a list of options,” Entenberg says. “When we submit a request to GoConcierge for a new location to be added, it is added to the database on the same day.”

Entenberg adds that GoConcierge keeps “everyone in the know” in communication with one another. In addition to his concierge team, front desk associates also have access to GoConcierge to confirm information for guests. 

His positive experience working with GoConcierge.net has led Entenberg to select GoConcierge wherever he works. 

“They are pioneers and focused on the entire guest experience,” he says. “They are always willing to help and assist in a fast and timely manner. It is great to see their capabilities grow over time.”

“Having someone like Daniel as a supporter of GoConcierge is gratifying,” Isrow says. “It assures us that we are consistently doing our job of adding operational efficiencies to concierge and other departments in a hotel.”

About the Palms Place Hotel and Spa at the Palms Casino Resort:

The Palms Place Hotel and Spa at the Palms Casino Resort offers guests a major destination getaway with the exclusive atmosphere of a boutique hotel. Owned by the Maloof family, the 599-room property includes accommodations, available for purchase or rent, ranging from studio and one-bedroom suites to penthouses. The lavish Drift Spa is home to the city’s first Hammam, a co-ed Turkish bath. The property also includes LA Sunset Tan, a full service salon by renowned color specialist Michail Boychuck, a fitness center, and Rojo Lounge—a stunning lobby bar. Celebrity chef Kerry Simon’s Simon Restaurant and Lounge overlooks the pool. Guests at Palms Place have access to 24-hour room service, covered valet parking and doorman service, a business center and all the traditional hotel amenities. The property has convenient access to all the offerings of the Palms Casino Resort—like the Moon Nightclub and Playboy Club, Pearl Concert Theater, restaurants, movie theaters and 95,000-square-foot casino—via an elevated, enclosed moving walkway called the Skytube.

About GoConcierge.net:

GoConcierge is a Web-based task-tracking and database solution for concierges and other departments including guest services, front desk, shipping and receiving, and restaurants. It is used by approximately 500 hotels across America, Mexico, Canada, London, Asia and Australia. Customers include properties from major companies including Hilton, Hyatt, Fairmont, Mandarin Oriental, JW Marriott, Omni Hotels, Peninsula, Le Meridien, Ritz-Carlton, Rosewood, Raffles, St. Regis, Westin, W Hotels and Luxury Collection. For more information about GoConcierge.net, go to www.goconcierge.net/home or call (818) 263-8993. 

o
o
Contact:
Adam Isrow
Executive Vice President
GoConcierge.net
(818) 263-8993
E-mail: adami@goconcierge.net
www.goconcierge.net

Glenn Hasek, President
Hasek Communications
(440) 243-2055; cell: (216) 702-0334
E-mail: hasekcom@aol.com
www.hasekcom.com

.
Also See: GoConcierge.net Celebrates Decade of Adding Efficiencies to Guest Service Operations; Company Tops 500 Installations in More Than 35 Countries / June 2010
Efficiency Made Easy at Luxurious Red Rock Casino, Resort and Spa; GoConcierge Transforms Operations Within Multiple Departments / May 2010
Luxurious Jumeirah Carlton Tower 'Revolutionizes' Concierge Operations; Web-based GoConcierge Makes it Easy to Deliver Personalized Experience / March 2010
Bacara Resort & Spa Maximizes Potential of GoConcierge; Web-based System Adds Efficiencies to Multiple Departments of Luxury Property / January 2010
Concierges Bid Farewell to Log Books at The Dorchester; GoConcierge Makes It Easier to Provide Efficient, Personalized Luxury Service / July 2009
Even in Tough Economy, Guest Satisfaction Remains Rock Solid at InterContinental San Juan Resort & Casino; Web-based GoConcierge Helps Keep Operations Efficient, Consistent / May 2009
Hyatt Regency Mission Bay Spa and Marina Sees Improvement in Service Scores Thanks to Efficiencies Added by GoConcierge; Web-based System Makes it Easy to Implement 'We Care' Program / March 2009
Providing Consistent High Quality Service in Challenging Economy No Obstacle at Hilton Anaheim; GoConcierge Adds Efficiencies, Helps Drive 10 Point Jump in Guest Satisfaction / February 2009
InterContinental Wien Adds Efficiencies to Seven Departments with Help of GoConcierge; Guest Experience Enhanced with Web-based System / November 2008
Six Destination Hotels & Resorts Properties Streamline Guest Service Operations with GoConcierge; Web-Based System Adds Efficiencies to Multiple Departments / October 2008
San Francisco Marriott Adds Efficiencies to Busy Concierge Operations with GoConcierge; System Has Immediate, Positive Impact on Guest Experience / September 2008
Fort Lauderdale Grande Hotel and Yacht Club Adds Efficiencies to Multiple Departments with Help of GoConcierge; Guest Experience Enhanced with Web-Based System / April 2008
Personalized Luxury Made Easy at Grand Hyatt Atlanta in Buckhead; GoConcierge.net’s Total Operations Solution Implemented Across Multiple Departments / November 2007
Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina Embraces GoConcierge; Web-based System Implemented Across All Departments of 400-Room Property / July 2007
GoConcierge.net Set to Debut Newest Features at HITEC; OPERA Interface, Inventory Tracking, Digital Signature Storage Highlight Enhancements / June 2007
GoConcierge Makes it Easy for Joie de Vivre Hotels to Create Special Experiences; Web-based System Powers Company’s Dream Maker Program / June 2007
Pan Pacific Seattle’s Personalized Service Style Made Easy with Help of GoConcierge; Web-based System Adds Efficiencies to Guest / February 2007
GoConcierge Helps Luxurious InterContinental Boston Deliver Five-Star Service; Hotel on Historic Waterfront Adds Multiple Efficiencies to Operations / January 2007
Guest Satisfaction Soars at Hyatt Regency Hill Country Resort and Spa with Help of Web-based GoConcierge Application; eConcierge Interface Enables Staff to Seamlessly Process Pre-Arrival Requests / November 2006
Guest Service Enhanced at the Kahala Hotel & Resort With Help of GoConcierge; Work Flow Efficiencies, Improved Service Time Benefit Legendary Honolulu Hotel / July 2006
GoConcierge Helps Keep Guest Service on the Right Track at InterContinental The Barclay New York / March 2006
Concierge Service Peaks at St. Regis Resort, Aspen with Help of GoConcierge / January 2006
GoConcierge a ‘Hit’ at Boston’s Luxury Boutique NINE ZERO hotel; Guest Service Team Abuzz About Efficiencies Added by Web-based Solution / October 2005
Guest Service Crests at the Hyatt Regency Huntington Beach Resort and Spa With the Help of GoConcierge / August 2005
GoConcierge Enhances Customer Service at Omni Hotels / June 2005
Houston’s St. Regis Hotel, a AAA Five Diamond Award Winner, Adds Efficiencies to Concierge Operations, Sparkle to Guest Service with GoConcierge’s Web-based Solution / April 2005
GoConcierge.net Announces Asia Expansion; Six Leading Hotels Install Company’s Industry Leading, Web-based Concierge Solution / April 2005
Using Web-based GoConcierge, The Ritz-Carlton, Huntington Hotel & Spa Adds Efficiencies to Concierge Operations, Improves Guest Satisfaction / March 2005
Bacara Resort & Spa Improves Concierge Operations and Guest Satisfaction as Multiple Departments Benefit from GoConcierge.net’s Web-based Solution / February 2005
Guests Get Royal Treatment at the Don CeSar Beach Resort, a Loews Hotel; Concierge Operations Shine with Help from GoConcierge.net’s Web-based Solution / December 2004
Guest Service Reaches New Heights at San Francisco’s Westin St. Francis Thanks to GoConcierge.net’s Web-based Solution / September 2004
Sheraton San Diego Hotel and Marina Strengthens Service Promise, Improves Concierge Operations in 10 Important Ways With GoConcierge.net’s Web-based Solution / Aug 2004
Hawaii Prince Hotel Waikiki and Golf Club Energizes Aloha Attitude, Transforms Concierge Operations With GoConcierge.net’s Web-based Solution / June 2004
GoConcierge.net Defies the Odds, Doubles Client Base to More than 100 in One Year; Boca Raton Resort & Club, InterContinental Mark Hopkins are Latest to Adopt Web-Based System / April 2004
Mandarin Oriental, New York Implements GoConcierge, Provides Concierge Team with Technology it Needs to Deliver Five-Star Service Quality / March 2004
The Fairmont San Francisco Embraces Technology, Goes Paperless and Enhances Concierge Operations With GoConcierge.net’s Web-based Solution / January 2004
Using Web-based GoConcierge, Three Leading Hotels Transform Concierge Operations, Take Customer Service to New Heights / November 2003
Concierges Bid Goodbye to Clutter, Hello to Efficiency — Thanks to GoConcierge.net’s Web-based Solution / September 2003


To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Catalogs & Pricing | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.