News for the Hospitality Executive
Efficiencies to Guest Service Operations
Company Tops 500 Installations in More Than 35 Countries
LOS ANGELES—June 18, 2010—At HITEC this year, GoConcierge.net, producer of GoConcierge, the lodging industry’s leading guest service operations system, will celebrate a very special occasion—the completion of its first decade of service to the lodging industry. Much more than that, the Los Angeles-based company will celebrate more than 500 GoConcierge installations in more than 35 countries. It is an exciting accomplishment, says GoConcierge.net Executive Vice President Adam Isrow, that can be attributed to the great team members at the company and the hundreds of concierges around the world who have helped improve the application in order to better serve hotel guests.
“From day one we have been focused on eliminating manual processes, making operations more efficient, and personalizing the guest experience,” Isrow says. “We are equally committed to delivering excellent service and support to our clients who have rewarded us with their loyalty. Our focus from here forward will be on growing our company both domestically and internationally, and integrating the best technologies and functionality for our clients.”
At HITEC, GoConcierge.net will feature GoConcierge.net’s new text messaging capability and highlight the system’s new language functionality. The new text messaging feature enables concierges to stay in touch with guests while on the go. When guests respond to text messages sent to them, their messages appear in the online GoConcierge Guest Task Calendar. Concierges and guests can correspond about issues ranging from theater tickets to dinner reservations and transportation. Within GoConcierge users now have the option of having all features and fields in their native language.
A Whole-Property Solution
One of the most dramatic changes to GoConcierge over the last 10 years has been its transition from just being a concierge solution to one that is used by all departments within a hotel. Departments including shipping and receiving, spa, food and beverage, bell, security, front desk, sales, accounting, housekeeping and engineering are all successfully using GoConcierge for task tracking and scheduling.
“This evolution has been driven by those using GoConcierge,” Isrow says. “It is a testament to the application’s flexibility and its ability to eliminate inefficiencies within departments. For communicating between departments, GoConcierge is also a great tool. It guarantees that the level of service within a hotel is consistent and is a constant reminder of every internal or external request.”
Reports generated from GoConcierge can detail daily task activity, the amount of business sent to area restaurants or other businesses, package delivery history, items lost and found, maintenance issues, and much more. Reports can be customized to meet the needs of each GoConcierge user.
No Task Falls Through the Cracks
The Guest Task Calendar is the core of GoConcierge. It allows concierges and other associates within a hotel to log and track guest requests and other tasks. With just a few clicks, these can be entered and located—much more efficient than writing in log books. The calendar is color coded, which makes it easy to highlight open, pending and closed tasks. Because a history of each guest’s request is stored in GoConcierge, it is easy to generate itineraries. These can be printed or e-mailed in a matter of seconds along with a personalized confirmation letter on stationery that includes the hotel’s logo. Point-to-point directions and maps also can be generated easily.
A customized location database within GoConcierge enables concierge staff to quickly identify area restaurants and attractions. Links on the GoConcierge screen take users to websites and documents that can be printed or e-mailed to guests immediately.
GoConcierge integrates with Open Table for restaurant reservations, MICROS Systems, Inc.’s OPERA Property Management System, PAR Springer-Miller’s Property Management System, and with Super Shuttle for airport transportation.
Since GoConcierge’s creation, hotels ranging in size from 50-room boutiques to some of the largest hotels in the world have adopted the system. GoConcierge is also used outside of the lodging industry by credit card companies to condos to wineries.
“It is very exciting to have the ability to customize GoConcierge for so many different types of businesses and for our unique clients,” Isrow says. “We are very proud to have the clients we do and look forward to adding value and creating greater efficiencies for our clients.”
GoConcierge.net will be exhibiting in booth number 1216 at HITEC. The annual event is being held this year from June 21 to 24 at the Orange County Convention Center.
GoConcierge is a Web-based task-tracking and database solution for concierges and other departments including guest services, front desk, shipping and receiving, and restaurants. It is used by approximately 500 hotels across America, Mexico, Canada, London, Asia and Australia. Customers include properties from major companies including Hilton, Hyatt, Fairmont, Mandarin Oriental, JW Marriott, Omni Hotels, Peninsula, Le Meridien, Ritz-Carlton, Rosewood, Raffles, St. Regis, Westin, W Hotels and Luxury Collection. For more information about GoConcierge.net, go to www.goconcierge.net/home or call (818) 263-8993.
Executive Vice President
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