News for the Hospitality Executive |
Educational Institute, FreemanGroup Partnership Focuses
on
Training and Measurement Solutions
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Lansing, Michigan, November 2008�The American Hotel & Lodging Educational Institute (EI) and FreemanGroup have come together in a strategic partnership to provide hospitality operations with comprehensive solutions focusing on establishing quality standards, practical training, professional certification, and measuring performance. With long-standing reputations in the hospitality industry for providing training content, these two organizations are now able to offer superior products available exclusively as a result of the collaboration. EI develops and sells hospitality training DVDs, workbooks, skills guides, and seminars, and also offers a broad range of professional certifications that can capstone and complement FreemanGroup�s onsite training capabilities. FreemanGroup has an extensive cadre of training and measurement professionals with hospitality industry experience who understand the dynamics of training and measuring performance in a challenging hospitality business environment. �We are leveraging the strengths of each organization through this strategic partnership,� explained Wes Ardis, EI�s executive vice president. �Together, we will be able to offer the industry a complete system of flexible training options, with components that include competency-driven training guides and manuals, on-site training delivery, and employee recognition through professional certification.� FreemanGroup was established in 1985. The company was formed with the intent to provide clients with practical approaches to quality. FreemanGroup has built a diverse client base that includes leading hotels, casinos, and tourism destinations worldwide. The scope of work for each varies from quality inspections to full implementation of behavioral and technical skills training. �I am very proud that FreemanGroup now has the opportunity to work in
partnership with EI in providing unique products and services to the hospitality
industry,� stated Bill Freeman, FreemanGroup�s founder and CEO. �The outcomes
of this agreement provide the industry with a practical/ educational hands-on
approach to enhance both public sector and private sector customer service
initiatives that are not available through any other source. I am delighted
that we have been able to reach this agreement. I look forward to
a long working relationship with EI, during which I am confident we will
continually challenge the conventional approaches to hospitality training
and measurement in order to constantly improve our joint offerings.�
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Elizabeth Johnson
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