News for the Hospitality Executive
|Orlando, Fla., November 2007—Hospitality supervisors play
an important role in the effective functioning of any hospitality operation.
Supervisory Skill Builders, Third Edition, a nine-workbook training
program from the American Hotel & Lodging Educational Institute, helps
prepare new supervisors for their many responsibilities.
Topics in the nine-workbook series are:
The workbooks feature new scenarios that illustrate how supervisors can positively influence employee job performance by using contemporary skills, methods, and tools in the hospitality industry setting. Also, the modules include expanded activities and exercises for supervisors to practice their newly-learned skills.
Subject matter experts who assisted in the development of the revised program were John Hogan, CHE, CHA, MHS, director of education and cultural diversity, Best Western International; Judy Z. King, ISHC, founder and principal, Quality Management Services, LLC; and Steve Schuller, CPLP, vice president, training, Wyndham Worldwide and chairman, AH&LA training and education advisory council.
“In my opinion, Supervisory Skill Builders is a great tool to develop one of the most important roles in a hotel – the supervisory team,” said Schuller. “The updated Supervisory Skill Builders program creates a great foundation of management skills for the next generation of leaders at the property. The new content – especially in the area of managing diverse work teams – is relevant, insightful and written in a way that engages and challenges the learner.”
EI is also revising its specialized versions of Supervisory Skill
Builders for restaurants, gaming, and private clubs.
|Also See:||Educational Institute, Workplace Languages Offer English-Spanish Phrase Guides for Hotel, Restaurant Industry / October 2007|
|Educational Institute Introduces Four New Professional Certification Designations / July 2007|
|New Edition of Hospitality Today Textbook Now Available / July 2007|
|Educational Institute to Offer Sunrise Basic Training DVDs / May 2007|
|Educational Institute Training Content Now Available on iPod® / May 2007|
|New Edition of Hotel Investments Book Debuts at ALIS Conference / January 2006|
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