| SEATTLE � June 20, 2003 � Diversified Computer
Corp. (DCC) and Washington based Marriott International have finalized
an agreement to upgrade Marriott properties that use GuestWare to the latest
version of DCC�s customer relationship management (CRM) software. Marriott
properties will upgrade to GuestWare 3.0 to replace version 2.0 currently
installed in more than 450 properties.
The hotels will receive the software upgrade as part of an enhanced software maintenance plan that will increase guest service delivery while improving operational efficiency. The GuestWare 3.0 upgrades are proceeding in conjunction with the rollout of Marriott�s At Your Service (AYS) program, which replaces traditional hotel PBX departments with highly trained guest service agents. GuestWare 3.0 and AYS are also a current standard for newly opened Marriott Hotels, Resorts and Suites properties. GuestWare allows AYS agents to dispatch guest requests and maintenance issues via a two-way wireless messaging system. AYS runners and hotel engineers can close out calls through the same two-way system. The software also enables hotel associates to access guest history through the integrated CRM system. �AYS is Marriott�s operating model while GuestWare is the tool to help streamline service delivery and collect data for guest recognition and process improvement.� says Mike Benjamin, vice president of sales for DCC. �As with most software, a hotel�s success with GuestWare is largely dependent on having the people and processes in place to fully leverage the system. The combination of Marriott�s AYS operating strategy and the enhancements in GuestWare sets the foundation for successful CRM.� About GuestWare
Learn more about GuestWare at booth 1418 at this year�s HITEC, June 24-26, at the Ernest N. Morial Convention Center in New Orleans. |
