Steve Pinetti, Vice President of Sales and Marketing for Kimpton Group stated, �GuestWare really allows us to enhance how we recognize our repeat customers. Our guests generally prefer personalized recognition rather than frequent stay points. Each hotel is able to create their own recognition program in line with the character and location of the hotel, while we are still able to maintain company wide standards for consistency. We realize it is especially important in a tough economy to do everything we can to keep our current customer base coming back and GuestWare is helping us do that.�
 

Mike Benjamin, Vice President of Sales at GuestWare added, �We are excited that everyone at Kimpton Group, from the President down to the front lines, embraces our product as they have during the initial roll-out. It is great to work with a team of people so committed to our product. Kimpton has clearly demonstrated why they are the leaders in the boutique hotel market.� GuestWare allows the hotels to surprise repeat guests with personalized recognition. Detailed preferences as well as past requests and incidents appear on the daily arrival report allowing the hotel to surprise the guest.  Each hotel has selected a GuestWare Champion to ensure a successful implementation but the entire staff is trained on the process. Kimpton Group manages 34 hotels and 28 restaurants located in eleven cities in the U.S. and Canada. The company is currently developing hotels in New Orleans, Washington

Rapid Response GuestWare Rapid Response improves productivity and customer satisfaction by streamlining service delivery for hotel call centers. Rapid Response provides a fast and reliable way for your staff to log, dispatch and follow-up on all guest requests and problems. At the same time, you are building a database of incidents that allow you to pinpoint trends for process improvement. Guest Recognition With the ever-increasing costs of attracting new customers, GuestWare's Guest Recognition system will help you retain your most valued guests. From frequent business travel to weekend getaways and vacations, GuestWare helps you build a process to manage customer relationships. Whether you are independent or part of a large hotel chain, GuestWare will help keep your customers coming back year after year. Comment Card Tracking Whether you use a quick survey in your restaurant or an extensive guest questionnaire, the GuestWare Comment Card Tracking system helps you manage customer feedback. GuestWare will improve productivity in the follow-up process and provide valuable management reports to maximize the benefits of your surveys.

Diversified Computer Corporation develops, markets, implements and supports GuestWare, a Customer Relationship Management software program for the lodging industry. GuestWare is installed in over 575 hotels worldwide. For more information about GuestWare visit our website at www.guestware.com