With the addition of Telman�s software technology, UniFocus will split into two divisions: the Prophet� division, which develops and correlates key operational and performance measurements into predictive factors; and The Watson RM division, which focuses on operating systems that manage a service organization�s most costly resource � labor.

�Our new technological capabilities are an invaluable tool for preserving and promoting asset value,� said Mark Heymann, managing partner of UniFocus.  �Our Prophet technology delivers critical, multi-dimensional knowledge to key decision-makers in real-time so they can quickly assess their performance, respond to customer needs, address employee concerns and improve the bottom line.  Watson RM now has the capability to address all employee - related management issues, from hiring to appropriate allocation of staff and measurement of results.�

Dynamic Data Mining and the Web-Based �Data Cube�

The acquisition of Telman allows UniFocus to offer its clients the first hospitality industry �Balanced Scorecard� integrating real-time, dynamic information about customer and employee satisfaction, revenues, labor costs, retention data and financial information.  UniFocus clients can view this information on a dedicated Web site, and can manipulate their view of the data via a multi-dimensional cube utilizing online analytical processing (OLAP) technology.  In the �data cube,� UniFocus clients can also assess their performance against a set of benchmarks that the client selects.  With its unparalleled, proprietary industry database, UniFocus offers the leading hospitality industry system for measuring organizational underperformance and success.

Cutting-Edge Predictive Capabilities

The addition of Telman�s technology and data assessment methods also enables UniFocus accurately to predict future bottom line results, projecting month-end and year-end outcomes well before the end of a given term.  These predictions allow UniFocus clients to foresee problems and to find solutions before service deficiencies become economic liabilities.  UniFocus� proprietary industry database ensures that UniFocus can predict likely economic outcomes with greater certainty than any other hospitality performance management company.

Real-Time Data Delivery and �On the Fly� Web Survey Customization

UniFocus has also introduced new real-time notification capabilities, providing the most critical information at lightning speed to UniFocus clients.  Rather than waiting for day-end or month-end reports, UniFocus clients can now receive information on potential service shortcomings instantly via personal digital assistant (PDA), cell phone or e-mail.  UniFocus� DAYScope� software also offers clients real-time report delivery through a dedicated Web site incorporating electronic and/or paper surveys that the client scans on-site.
As UniFocus clients receive notification of potential service challenges, they can also customize their UniFocus Web-based surveys �on the fly� to query current customers about hot button issues.  This creation of customized Web surveys pinpoints service issues immediately, further improving the chances of a successful, timely remedy. 

Serving the hospitality, restaurant and gaming industries in the United States and overseas, UniFocus offers full-service performance management analysis, systems, information and training to assist businesses in reaching optimum staff performance and customer satisfaction.  With a combination of leading-edge technology, experienced hotel, casino and restaurant industry consultants and proprietary comparative data, UniFocus assists its clients in obtaining real-time, balanced performance information that enables them to enhance overall bottom line results.