Hotel Online  Special Report


Best Western Ville-Marie in Montreal Chooses
MSI’s Products to Automate Luxury Hotel 

PHOENIX — DECEMBER 13, 2007 - MSI, a leading supplier of hotel technology, announced that the Best Western Ville-Marie has chosen WinPM for its beautiful 3 diamond luxury hotel in Montreal. Following the decision, MSI staff worked to customize the WinPM software to accommodate operational procedures needed for the full service Canadian hotel, adding French\English forms and automation for nested tax rates that vary depending on the type of travel.  

The property—which installed MSI’s WinPM property management, WinSam sales and catering, and Web Booking Engine systems—has been pleased with MSI since becoming a customer as part of MSI’s acquisition of Nova Plus in 2005. “We made the change because we wanted a fully integrated system that included sales and catering,” commented Salem Tohme, Operations Manager for the property. “Previously, we had to go from system to system to check on availability; this integration will help us improve guest service. Staying with MSI for our next generation PM product was an easy decision; we’ve been very pleased with the service we get from MSI. They jumped on our special needs for tax administration and French/English forms—it’s the kind of service you don’t see every day.”

“The French forms were a fun project”, stated MSI’s Clay Porter—a member of the Product Management group who developed the new enhancements. “The hotel has been great to work with; I just regret we didn’t have to travel to the property to complete the requirements!”. Clay’s wish is understandable: the Best Western property boasts two dining establishments—including the elegant Zawedah Restaurant, serving Lebanese and Continental cuisine in a luxurious setting, and the Café Castel, which features delicious sandwiches, salads, and a gourmet selection of coffees. A full gym, a VIP lounge, and pampering services such as valet parking and concierge, make this property a popular destination. 

“This type of full service property can really take advantage of the features offered by the property management/sales and catering integration,” said Tim Tiller, MSW, President of MSI. “Working with the property to make changes that help the site with their operational needs is where MSI truly excels.” 

The WinPM and WinSam systems are integrated systems, sharing a database and offering huge advantages to sites in providing good customer service—extending to their groups and banquets. WinPM’s Two-Way interface to Best Western CRS completes the integration package that will be installed at this hotel. The Two-Way interface adds single point-of-entry rates and restrictions updates to Best Western that compliment WinPM’s occupancy rate tiering and other yield capabilities. MSI proudly supports over 600 Best Western properties, with 224 sites installed with the Two-Way interface currently, and eight new sites installed each week. 

About MSI
Servicing the hospitality industry since 1990, MSI (Multi-Systems, Inc.) is a leading supplier of hotel technology and property management systems. MSI empowers the lodging industry through great people, superior service, and innovative technology. With an installed customer base of close to 3,000 hotels and resorts throughout North America, MSI is one of the largest privately held providers of fully integrated property management, sales, marketing & catering, point of sale, web booking module, and centralized corporate services. MSI specializes in "total system solutions" for management companies and hotel chains by providing central reservation and property system integration. Its customer support team has been recognized as the industry leader, and is key to the success of MSI’s products and services. For additional information about MSI’s technology solutions, please contact Teresa Galler at 800-331-7890 or For more information on MSI, visit



Teresa Galler
   Tel:   (602) 870-7851
    Toll Free:  (800) 331-7890

Also See: MSI Introduces The Helm; A seamless interactive tool, centrally located, providing real time access to data management across an entire hotel portfolio / November 2007
Pegasus Scottsdale Data Center Becomes Hosting Facility for MSI’s Web-based Solutions / June 2006
MSI’s NovaPlus Wins Continued Acceptance,  Best Western Two-Way Interface to be Deployed / May 2006
Hospitality International Selects MSI As Preferred PMS Partner / May 2006
Peppertree Inns & Suites Reap the Benefits of MSI Two-way Interface; Best Western member properties maximize room revenue via two-way CRS rate-tiering feature / February 2006
MSI Announces Management Promotions - Sales and service capabilities further enhanced as MSI anticipates a year of unprecedented success / February 2006
MSI’s WinPM to Become the First-Ever ‘Brand Standard’ PMS Platform for Hawthorn Suites Hotels / January 2006
MSI, Pegasus Agree to Develop Interface Between PMS, CRS; Interface will include rate update and client file information that will allow hoteliers to manage rates and customer data from one system / November 2005
Multi-Systems Inc. Purchases PMSs from Pegasus Solutions Inc.; Acquisition brings more than 450 Best Western properties to MSI’s growing portfolio / October 2005
To Improve PMS Interface Consistency, MSI Joins HTNG’s ‘Distribution Solution Workgroup’ / October 2005
AmeriSuites Upgrades to MSI’s WinPM / September 2005
MSI, Best Western Two-Way CRS Interface Installations Building Momentum / August 2005
Levi to Solidify Infrastructure, Customer Integration at MSI; Leor Levi joins Multi-Systems Inc. as Director of Information Technology / August 2005
Ted Warring to Spearhead Ongoing Technical Development at MSI; Promoted to ‘Chief Scientist,’ Warring Will Direct Future Products for MSI / Aug 2005
Marc Voirol to Lead MSI’s Proactive Account Management Team / Aug 2005
MSI’s Longevity, Success Paves Way for Internal Growth, Executive Promotions / May 2005
USFS Selects MSI As Exclusive PMS Provider For Hawthorn Suites Hotels; Extended-stay hotels joining the US Franchise Systems family will be required to install WinPM / May 2005
MSI Is On The Move; Hospitality Technology Provider Plants New Roots to Prepare for Future Growth, Expansion of Products, and Larger Customer Assistance Center / April 2005
Check-in to Check Out - The MSI WinPM Wireless Hand-held Solution / April 2002 

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