Hotel Online  .Special Report

Swan Lake Resort and Conference Center Reduces Check-In
Time 25%, The Yarrow Golf & Conference Center Smoothes Operations for Well Heeled Clientele
New Club/Spa Module Front-ends Enterprise Resort Management System

Toronto, ON – May 21, 2003 – NORTHWIND, a leading supplier of hospitality systems that enhance profitability and strengthen guest service for both independent hotels and multi-property operating companies, announced it is adding a premium Club/Spa module to its widely installed Maestro Enterprise Resort System.  The company collaborated with Condé Nast Traveller award winning SunSwept Resorts in the development of the Maestro Spa System, which is now fully operational in all three SunSwept Caribbean spa resorts.

Jacob Dehan, NORTHWIND founder and president, said the company’s mission for over 30 years has been to provide the “most productive environment” for hotel clients by getting to know their operations, developing state-of-the-art technology to meet their special needs, and providing personalized service.  NORTHWIND worked with the SunSwept team for six months to create the Maestro Spa System.  

“People come to SunSwept Resorts to be personally rejuvenated, and we have an extremely loyal return clientele.  For this reason it is mission critical that we know their preferences beforehand and ensure, as much as possible, guests are receiving the services they expect,” said Kevin Snaggs, house and administrative leader at the exclusive BodyHoliday spa at the four-star LeSPORT resort operated by SunSwept Resorts on the island of St. Lucia.  “The Maestro system links our guests’ activity schedules, spa treatment program appointments, guest history, and amenity requests all on the guest’s record, forever.  SunSwept evaluated many systems, and we installed Maestro because it is the strongest in guest management, guest service, and spa scheduling.”  

Luxury Resorts Pamper Clientele With Speedy Check-Ins, Smooth Operations

The Maestro Enterprise Resort Management System streamlines the management of spa, club and golf resorts of every kind.  Comprehensive, multi-module resort functionality and single-image database technology increases property revenue by providing complete real-time integration of Activity Scheduling with Front Desk, Sales and Catering, A/R, Guest History, and centralizes client information for quality guest service.  

The Championship 72-par East Course at the Swan Lake Resort and Conference Center, tucked away in the wooded countryside south of Notre Dame University, offers a variety of water hazards that demand accurate tee shots.  The other courses at Swan Lake, and the resort’s all-inclusive golf package requirements, are no less challenging.  “We are unique because we sell many different types of United States Golf Academy packages to both leisure and corporate guests, so it is essential that our system be extremely flexible,” said Kelly Einspahr, hotel manager for the Swan Lake Resort and Conference Center.  “We evaluated many systems and the Maestro Enterprise Resort system proved the most complete for Swan Lake Resort with its complex packages handling and emphasis on guest service.”  Einspahr also noted the United States Golf Academy processes large numbers of corporate golf groups.  “The Maestro Front Office system has streamlined our check-in and checkout process by 25% and improved guest service.  Now we are able to have guests up in their rooms much more quickly.  The Maestro Sales and Catering system’s ability to track group sales and function room activity is also an asset to our resort.”

“The Maestro Enterprise Resort system is a great benefit to our property’s front office and sales and catering operation, particularly from a management prospective,” said Toby Hilton, director of sales and marketing for The Yarrow Golf & Conference Center in Augusta, Michigan.  “Maestro’s single-image database resort architecture allows me to see all guest records, whether for individual guests, group performance, or company member accounts, at my desk without changing systems.  We often have corporate clients call to ask about their group’s pick-up, or request details about individual room 
Yarrow Golf & Conference Center
10499 North 48th Street
Augusta, Michigan 
blocking and schedules.  The Maestro system lets me assist clients quickly and professionally to verify group activity and billing, and the Guest History system makes our reservation process smooth and fast.” 

Maestro Enterprise Resort is a multi-module complete resort management application available in Windows, UNIX, Linux and browser-based thin-client versions and includes, Front Office, Sales and Catering, Yield Management, Tee times, Club and Spa Management, Accounts Receivable, Condo/Timeshare Accounting, Point of Sale, Work Order Maintenance, Back Office Accounting, GDS Connectivity, ResEze Web Booking Engine, and Centralized Multi-Property Management.

NORTHWIND (, known in the hospitality industry for its service and state-of-the-art technology, is widely respected for providing hotels, guests, and corporate management companies with flexible software solutions.

Based in Markham, Ontario, Canada, with a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for hotel owners and operators who need to manage their enterprise in a real time environment for maximum operational control and profitability.  Designed to handle any size hotel, resort, meeting/conference center, multi-property and for the enterprise, NORTHWIND's Maestro solution offers the most productive working environment, which includes the following suite of products:  PMS, Sales & Catering, Club/Spa Management, Corporate Reservations Office, Multi-Property Management, Condo/Owner Management, Yield Management, GDS Connectivity and ResEze (Internet Reservations).  This comprehensive multi-platform (Windows 9X/NT/2000/XP, Unix/Linux, Terminal Server & Web Enabled) suite is recognized as the solution of choice for progressive and demanding organizations.  NORTHWIND is a total solution provider that offers leading-edge technologies, and unparalleled training and support.  NORTHWIND will be demonstrating its systems at the HITEC Show in New Orleans, LA - June 24th-26th, 2003 at Booth #520.


60 Renfrew Drive, Suite #235
Markham, ON L3R 0E1
Phone: (905) 940-1923 ext - 229
1-888-NORTH88 (667-8488)
Fax: (905) 940-1925

Also See Bodyguards, Health Consultants Help Stressed-Out Professionals Take A Break At The Caribbean’s Premier Spa Adventure Resorts / May 2003 
Maestro Enterprise Suite Leverages Strong Functionality for Multi-Property Operating Companies, Delivers Centralized Management, Cross-Selling, CRM Advantages / April 2003
NORTHWIND Commits to Clients' Profitability, Support Fees to Remain Low in 2003; Four Diamond Service Initiative Announced, Maintenance Renewal Fees Unchanged for Clients in Coming Year, Users Drive Enhancements / Feb 2003
Northwind Appoints Dave Carrick Director of Operations, Increases Value-Add to Customers Using Maestro Property Management Solutions / Jan 2003
Northwind Appoints Atoy Moya as New Client Service Specialist; To Build a Stronger Partnership with Existing Clients / Sept 2002
Maestro Adds The Sizzle To ResEze / June 2002 
Barnsley Gardens Charms the World Using Integrated Sales and Catering, PMS from Northwind / June 2002
Northwind - Forsys Maestro-SilverWare Collaboration Provides Unique Hotel - F&B Outlet Operating Efficiencies, Optimizes Guest Services and Customer Loyalty / May 2001 
Canadian Hotel Owner-Operator Drills Down into Maestro PMS from NORTHWIND to Pump Guests, Profits Into 26 Properties / April 2002 
Château Cartier Resort Boosts Annual ADR and Sales With Maestro PMS, Yield Management, Sales and Catering from NORTHWIND / March 2002 
Maestro at Northwind Off to a Good Note in 2002 / Jan 2002 
NORTHWIND Announces Two–Way GDS and Internet Travel Portal Integration through Newtrade Technologies Inc. / December 2001 
Pacific International Hotels’ selects Maestro Property Management System / Nov 2001 

To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Catalogs & Pricing | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.