Hotel Online Special Report


  Room Nights Booked Electronically Down 10% from the
First Quarter of 2001, Revenue Off 18%
TravelCLICK's First Quarter eMonitor Report
CHICAGO - June 5, 2002 - TravelCLICK's eMonitor results for the first quarter of 2002 show that worldwide hotel room nights and revenue booked electronically through the Global Distribution Systems (GDSs) decreased versus the same period last year. However, booking activity during the quarter showed recovery following the unprecedented losses in hotel occupancy experienced in the fourth quarter.
Room nights booked electronically were down 10% from the first quarter of 2001, while revenue was off 18% as average rate dropped 9%. The first quarter improved from the fourth quarter 2001 revenue loss of 21% on a year over year basis. Average length of stay declined slightly from 2.15 nights during the first quarter of 2001 to 2.13 nights this year.
The eMonitor results were compiled from TravelCLICK's comprehensive database, which is the exclusive source of hotel industry electronic distribution data from the Amadeus, Galileo, Sabre, and Worldspan GDSs. TravelCLICK's data also includes consumer online GDS hotel bookings made through major Internet travel sites, such as Travelocity and Expedia.
Travel Agent Component
Travel agent bookings remained the dominant source of hotel e-business, representing 95% of total GDS room nights. The travel agent component of GDS declined 10% in room nights and 18% in revenue compared to the first quarter of 2001.
Internet Component
Despite the overall soft market in the first quarter, the Internet (consumer online) component of the GDS continued to display growth. Internet room nights, excluding bookings from auction sites, grew almost 10% during the first quarter of 2002. However, average rate was down for GDS powered Internet bookings by 11%, leading to a 2% decline in revenue versus the first quarter of 2001. The ADR of Internet bookings was 20% lower than the ADR for Travel Agent bookings through the GDS.
First Quarter, 2002
Room Nights
% Growth
% Growth
Total GDS Hotel e-Commerce 23,697,502 -9.5% $116.01 -8.9%
Travel Agent Component 22,522,418 -10.3% $117.16 -8.7%
Consumer Internet Component 1,175,084 9.6% $94.03 -10.6%

"While Travel Agent electronic hotel bookings reflect the challenges the hospitality industry faced in the first quarter, consumer online bookings made over the Internet continued to show growth," said Bruce W. Mainzer, senior vice president of marketing for TravelCLICK. "Going forward, we expect GDS bookings in 2002 to reflect improving industry performance."

Performance by Market Segment
For the first time, quarterly eMonitor results include analysis by industry market segment. While all market segments have experienced a decline, the Luxury category lost the least amount of room nights.  The Upscale category suffered the most on a revenue basis, with revenues down from the first quarter of last year by 21%. In comparison, revenue was off 18% for the Mid-scale segment and 19% for the Economy segment.

First Quarter 2002
Market Segment Room Nights % Growth ADR % Growth
Luxury 496,550 -2.2% $266.96 -8.4%
Upscale 8,019,180 -10.1% $140.31 -11.9%
Mid-scale 8,646,837 -11.5% $91.34 -7.2%
Economy 1,718,440 -12.5% $64.78 -7.7%

Top Destination Markets
The top five worldwide destination markets for total GDS room nights during the first quarter were:

First Quarter 2002
Room Nights
% Growth
% Growth
New York 1,138,582 -14.6% $183.96 -11.6%
Los Angeles 939,745 -9.3% $122.05 -9.2%
SF / San Jose / Oakland 905,978 -21.3% $146.25 -22.0%
Wash., D.C. / Baltimore 794,517 -10.7% $130.66 -11.0%
Chicago 669,695 -15.2% $118.02 -11.4%

To receive a free listing of first quarter results by top 50 cities worldwide in electronic bookings, please e-mail
About TravelCLICK
TravelCLICK ( is the leading provider data solutions to the worldwide travel industry.  The company's products and consultants help hotels and other travel industry suppliers improve profits through electronic distribution channels. 


Kristina Paider

Also See Worldwide Hotel Room Nights Booked Electronically Through the Global Distribution Systems Down 12% Versus 4th Qtr Last Year / eMonitor / Feb 2002 
E-Commerce Room Nights Booked Via GDS Show Slight YTD Growth Despite September Drop in Bookings / eMonitor / Nov 2001 
Hotel Room Nights Booked Electronically During the Second Quarter of 2001 Increased 3% Over Prior Year Quarter / eMonitor / Aug 2001 

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