Hotel Online Special Report


  Worldwide Hotel Room Nights Booked Electronically
Through the Global Distribution Systems
Down 12% Versus 4th Qtr Last Year
End-Of-Quarter Activity Indicates Hotel Industry Recovery

CHICAGO - Feb. 5, 2002-- TravelCLICK's eMonitor results for the fourth quarter of 2001 show that worldwide hotel room nights and revenue booked electronically through the Global Distribution Systems (GDSs) decreased versus the same
period last year. However, booking activity during the quarter showed a pattern of continuing recovery following the losses in hotel occupancy suffered after September 11th.

Room nights booked electronically were down 12% over the fourth quarter of 2000, while revenue was off 21% as average rate eroded by 11%. Of encouraging news was that October, November, and December had decreasing percentage declines of 24%,
10%, and 9%, respectively, compared to last year.

Electronic bookings for the entire year of 2001 showed a decline of 2.5% compared with 2000. Fourth quarter results played a large role in this slight drop-off, since prior to September year to date results for GDS booking growth were positive. For the entire year, GDS e-commerce revenue declined 5.4% as ADR fell 3.0%. Average length of stay was stable at 2.13 nights both in 2001 and 2000.

The eMonitor results were compiled from TravelCLICK's comprehensive database, which is the exclusive source of hotel industry electronic distribution data from the Amadeus, Galileo, Sabre, and Worldspan GDSs. TravelCLICK's data also includes consumer online GDS hotel bookings made through major Internet travel sites, such as Travelocity and Expedia.
Travel Agent Component

Travel agent bookings remained the dominant source of hotel e-business, representing over 96% of total GDS room nights. The travel agent component of GDS declined 12.4% in room nights and 21.7% in revenue compared to the fourth quarter of 2000.

Internet Component

Despite the soft fourth quarter in general, the Internet (consumer online) component of the GDS continued to display growth.

Internet room nights, excluding bookings from auction sites, grew 8.3% in the fourth quarter of 2001. Average rate was down for GDS Internet related bookings by 12.7% from the fourth quarter of 2000.

Fourth Quarter, 2001
Room Nights
% Growth
% Growth
Total GDS Hotel e-Commerce 22,335,646 -11.7% $115.22 -10.8%
Travel Agent Component 21,506,034 -12.4% $116.34 -10.6%
Consumer Internet Component 829,612 8.3% $86.38 -12.7%

Annual Summary, 2001
Room Nights
% Growth
% Growth
Total GDS Hotel e-Commerce 101,087,906 -2.5% $122.96 -3.0%
Total Agent Component 97,320,166 -3.7% $124.07 -2.7%
Consumer Internet Component 3,767,740 45.4% $94.31 -6.2%

"Even after accounting for the impact of the terrorist attacks of September 11th, electronic hotel bookings made by travel agents were down only slightly in 2001. 

Consumer online bookings made over the Internet continued their rapid growth, with a 45% increase for 2001 compared to 2000," said Bruce W. Mainzer, senior vice president of marketing for TravelCLICK. "Going forward, even with a sluggish economy, we expect travel agent bookings in 2002 to increase and consumer online bookings to continue a strong growth path."

Top Destination Markets

The top five worldwide destination markets for total GDS room nights during the fourth quarter were:

Room Nights
% Growth
% Growth
New York 1,089,603 -23.1% $194.57 -21.2%
Los Angeles 785,735 -14.6% $118.53 -7.6%
Wash., D.C./Baltimore 730,983 -14.6% $129.44 -9.7%
Chicago 690,363 -16.3% $129.99 -11.8%
London 503,891 -21.0% $193.19 -13.2%

The five top worldwide destination markets for the consumer Internet portion of total GDS e-distribution room nights were:

Room Nights
% Growth
% Growth
Los Angeles 33,837 -3.5% $86.74 -10.1%
New York 31,151 -11.3% $140.93 -26.1%
Wash., D.C./Baltimore 27,122 -8.5% $93.51 -11.2%
Las Vegas 24,623 -18.3% $100.14 -10.8%
Orlando 23,480 -16.9% $80.35 -6.6%

To receive a free listing of fourth quarter results by top 50 cities worldwide in electronic bookings, please e-mail

TravelCLICK ( is the leading provider of digital media and data solutions to the worldwide travel industry. The company's products help hotels and other travel industry suppliers improve profits through electronic distribution channels.  


Kristina Paider

Also See E-Commerce Room Nights Booked Via GDS Show Slight YTD Growth Despite September Drop in Bookings / eMonitor / Nov 2001 
Hotel Room Nights Booked Electronically During the Second Quarter of 2001 Increased 3% Over Prior Year Quarter / eMonitor / Aug 2001 

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