Hendersonville, TN � InnLink, L.L.C., a company
specializing in a variety of reservation representation services for hotels
and hotel companies including toll-free, private label voice reservation
services, seamless global distribution system (GDS) services, Internet
distribution system (IDS) services, and Customer Relationship Management
(CRM) programs announces the activation of its new web site (www.innlink.com)
in addition to adding over 50 new staff members and enhancing its Customer
Relationship Management (CRM) program options.
According
to Mike Young, InnLink�s President, �InnLink�s new web site, under development
for the past several months, provides a completely updated presentation
of the company and its position in the reservation service industry.
By adding key new staff members in call center operations, account management,
sales, and marketing, InnLink is well positioned to move forward its plan
to grow both the organization and its customer base. Our newly enhanced
CRM programs reflect the direction that our customers want to go.
InnLink has always listened to its customers, and we don�t have any plans
to change that.�
�The addition of forty call center reservation sales agents is in direct
response to the addition of new accounts,� says Yolanda Lowe, InnLink�s
Vice President of Call Center Operations. Yolanda continues: �Before
our reservation sales agents speak with a potential guest in a live environment,
each agent receives substantial training in areas such as sales skills,
telephone etiquette, geography, and property/brand specific detail information.
We�ve found that training is the key to both staff retention and increased
reservation conversion rates.�
According to Mike Otten, InnLink�s Director of Sales and Marketing,
�The activation of InnLink�s new web site is timed to coincide with the
enhancement of the company�s services and the addition of staff.
We see these events as simply the first stage in the company�s emergence
as a major reservation representation provider both domestically and globally.
With InnLink�s background in hospitality, reservations� technology, and
its excellent reputation for customer service and support, InnLink will
continue to attract customers seeking a lasting and rewarding partnership.�
About InnLink, LLC:
InnLink specializes in the processing of reservations for hotels and
hotel companies including comprehensive private label voice, seamless GDS,
and a variety of Internet products including a private label Branded Booking
Engine. Using the latest technology that includes a two-way, seamless
interface among InnLink�s call center, the GDS�s, Internet, and each client
hotel, InnLink provides a real-time environment for hotel management to
maximize reservation revenue streams. Central to InnLink�s service
is a dedication to excellence by providing superior customer service and
support. A wholly owned subsidiary of ShoLodge, Inc. (NASDAQ:
LODG) of Hendersonville, Tennessee, InnLink has more than a decade of experience
in providing reservation services to hotel chains, independent hotels,
and resorts.
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