The Rendezvous Hotel Singapore is a four-star luxury hotel of 300 guestrooms and suites. Rendezvous Hotels are well known for their very high level of guest service and complete hotel facilities including banquet space. 

The STAR (SalesTraining for Agents in Reservations) workshop is more effective and less expensive than traditional seminar style training programs. 

The workshop teaches agents to sell a reservation using an easy and enjoyable interactive format that includes text, and audio.  Instant feed back on performance is provided by way of multiple choice and fill-in-the-blank answers as well as quality assurance shops.  All reporting, including audio, can be deposited on the web site for client review 24 hours a day 7 days a week. 

Constant and consistent delivery of training materials using an interactive format with audio enhances learning and improves retention by as much as 60%.  Interactive review sessions provide positive re-enforcement for correct answers as well as hints to help guide the participant when incorrect answers are given.

�The traditional on-site reservations training seminars have become too expensive for most hotels and reservations centers when you consider the turn over rate in reservations�, said Jay Delerno, President of MacDel Inc., d/b/a hoteltraining.com.  Moreover, the thousands of dollars spent for on-site training are inefficient and often ineffective.  He went on to say, �On-site training is a one-time event.  The turn over rate for reservations is over 30% annually.  With access to Internet Based Training, employees can access our workshop 24 hours a day 7 days a week.  They can work at their own pace and revisit our STAR training program as frequently as they wish.� 

With a monthly fee of $220 for a hotel with 150-250 rooms, the annual cost for the STAR
Workshop is less than half the cost of a 2-day on-site program and it is available to all hotel employees 24 hours a day, 365 days a year. Quality assurance survey calls are available with the STAR workshop for a fee of $30 each.  Additional workshops for Guest Services and Group Sales and Catering Sales will be available in June 2000. 

HotelTraining.com also develops private label and custom training programs to be hosted on its web site, which are available to clients through restricted password access.  A free sampling of the STAR workshop is available on their website.