|Fort Worth, TX – April 20, 1999 - HotelTraining.com introduced
the first reservation sales training program designed specifically for
delivery via the Internet in June 1998. Since that date, the
company has provided training primarily to individual hotel clients.
Recently the company’s client base was expanded to include reservations
centers when the Vail Valley Tourism & Convention Bureau subscribed
to the company’s “STAR” training workshop.
Katie Barnes of the Vail Valley Tourism & Convention Bureau said,
“our agents’ response to the STAR Workshop has been very positive!”
Ms. Barnes then went on to offer some examples of agent comments.
“Very helpful for improving my phone skills, it helped me to make reservations
in a more efficient way with a smile,” “I learned about sales skills
in general, it applied well to exactly what we do as reservations agents.”
“I feel I have brought a lot of the skills into my conversations with the
The interactive Internet delivery of the STAR (Sales Training for Agents
in Reservations) Workshop is more effective and less expensive than traditional
seminar style training programs. The workshop teaches agents
to sell a reservation using an easy and enjoyable interactive format that
includes both text and audio as well as providing instant feedback on both
correct and incorrect quiz and test answers. In addition to being able
to track the progress and performance of the individual agents as they
go through the workshop, HotelTraining.com also conducts monthly recorded
quality assurance shopping calls with written follow-up evaluations that
are E-mailed to the Vail Valley Tourism & Convention Bureau.
“The traditional on-site reservations training seminars have become
too expensive for most hotels and reservations centers when you consider
the employee turn over rate in reservations”, said Jay Delerno, President
of HotelTraining.com. Moreover, traditional seminar training, costing
thousands of dollars, is inefficient and over time often ineffective.
He went on to say, “On-site training is a one-time event. With access
to Internet Based Training, employees can access our STAR Workshop 24 hours
a day 7 days a week. They can work at their own pace and revisit
our training program as frequently as they wish.”
also develops password restricted private label and custom training programs
for it’s clients. These programs are then hosted on the HotelTraining.com
server. A free sampling of the STAR Workshop is available on their
website, www.hoteltraining.com. In July of this year, a Guest Services
Workshop will become available. To experience both workshops
visit the HotelTraining.com booth number 1723 at the HITEC show in Atlanta