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RateTiger launches guest review management tool for hotels

Channel management specialist introduces reputation management to RTSuite



London, 26 October 2010: eRevMax, creator of RateTiger, has announced the launch of its latest product RTSuite Review, an online guest review consolidator for hotels, during WTM London next month. The new platform enables hotels to manage their brand reputation and interact directly with guests across multiple hotel review sites.
 
RTSuite Review will gather customer reviews from guest review websites and categorize them based on different parameters (e.g. hotel facilities, F&B, customer service and cleanliness). The hotelier can choose any review period from the last seven days up to 24 months, assess people’s comments, respond where possible and gather critical marketing information through statistics – for example top sites, total reviews, monthly reviews, customer satisfaction levels, average ratings by product, website, age analysis and many more.
 
An additional bonus is the ability to review competitor guest reviews on the same channels. This enables hotels to fully understand competitor strengths and weaknesses while improving their own Sales and Marketing strategy.
 
With this new addition to RateTiger’s RTSuite portfolio, hoteliers can gain even greater control of their online distribution presence and marketing management to enhance the value of their products.
 
“Online social media reviews have become an incredibly influential channel for revenue generation. We have put greater importance on managing guest feedback and become very successful at doing so. The higher our ranking, the greater the revenue and bookings therefore it is essential we continue to manage opinion wisely. RTSuite - Review instantly saved us significant time and allows us to monitor and respond directly to all our comments. Since using it we have managed to develop much better relationships with online
review websites,” said Ranya Kalus de Bragança, Deputy Director, Hotel OTTO Berlin after beta-testing the tool.
 
“There is an ever increasing importance to look after guests during pre-sales, the actual stay and post-sale. With the rising popularity of review websites and consumer generated content it is imperative to monitor and respond pro-actively,” said Sascha Hausmann, CEO, eRevMax. “Hoteliers can now manage customer reviews easily without increasing the administration burden. This will help to better understand their customer demands and improve their products and services. “
 
For first-hand experience of this magic tool visit RateTiger’s stand GV545 at WTM, London from 8 – 11 November 2010.
 
For further information, please contact Ryan Haynes on +44 (0) 7825 66 15 75 or email to ryanh@ratetiger.com

About eRevMax International:
eRevMax International is a pioneer in the field of online benchmarking and channel management for the hospitality industry. The company integrates directly with over 600 travel sites, CRS, PMS and RMS companies to provide hoteliers with ultimate revenue and distribution management tools.

RateTiger, by eRevMax, has become the industry’s benchmark for rate shopping; revenue management and online channel management. Hoteliers save time and money running competitor price benchmarking reports and simplifies complex rate and availability updates across multiple online channels. RateTiger also offers premium reporting, distribution automation tools and OTA/XML connectivity.

eRevMax, founded in 2001,is now operating in over 65 countries and 750 cities. The company is headquartered in Dublin, Ireland, with regional offices in Orlando, U.S., London, UK, a technical development centre in India as well as six sales offices in mainland Europe. eRevMax currently employs more than 170 people across the globe, rapidly expanding across the European, American and Asian markets. For more information please visit http://www.ratetiger.com.

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Contact:

Ryan Haynes
RateTiger
Tel. +44 (0) 7825 661575
ryanh@ratetiger.com
www.ratetiger.com


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Also see: Paradores de Turismo Selects RateTiger for Channel Management; Spanish hotel chain focuses on ecommerce for future growth / October 2010

RateTiger Adds GDS Shopping and Completes 600 Channel Integrations; Channel management specialist facilitates benchmarking / September 2010

eRevMax Recertified for ISO/IEC 27001:2005; Hospitality Software Vendor maintains strict compliance to international security best practices / August 2010

eRevMax Expands Footprint in Asia Pacific; Channel management pioneer prepares for accelerated growth in emerging markets / July 2010

RateTiger’s online channel management iPhone App now @App store; Room and rate distribution goes mobile / June 2010

RateTiger Partners with Travelscream to Offer Digital Marketing; Online travel offers updated through channel manager reach millions of consumers through a global distribution platform / June 2010

RateTiger Launches Partner Programme for Booking Websites; Channel Management software provider improves interaction options between booking websites and channel management customers / April 2010

MICROS OPERA Interfaces with RateTiger’s Channel Manager; Hotels will manage rates, availability, inventory and reservations directly from the MICROS OPERA Property Management System or from MICROS OPERA Central System and myfidelio.net / March 2010

eRevMax Launches RateTiger Academy; eRevMax and XOTELS partner to develop knowledge for hoteliers in changing markets / March 2010

Online updates predicted to grow to half a billion; RateTiger publishes channel management data / February 2010

Sihot Integrates RateTiger to Streamline Inventory Management; Bi-directional interface enhances PMS functionality for hoteliers / February 2010

Room Mate Hotels Optimizes Online Bookings with RateTiger; Global hotelier benefits from channel management software / February 2010

Tradyso selects RateTiger for automated channel management; RTConnect helps Spanish CRS to connect to global demand / January 2010

The world’s best Channel Management company flourishes from the world’s best golfer / January 2010

eRevMax receives PCI compliance certification; PCI Security Standards Council recognizes security of RateTiger’s parent systems / December 2009

RateTiger Tops 500 Channels and Adds GDS Connectivity; Single solution now handles all electronic distribution channels / November 2009

eRevMax / RateTiger Announces Strategic Growth Plan / November 2009

Classic British Hotels Implements RTSuite To Manage Online Sales; Hotelier chooses RateTiger for online distribution / September 2009

Error Updating Rates Online Can Cause Significant Loses in Revenue; A human Error at a Venice, Italy Hotel an Eye Opener / August 2009

Forestdale Hotels Installs RateTiger to maintain rate parity and reservations on Expedia / August 2009

Travel Intelligence Group Partners With RateTiger to Enhance Competitive Positioning; Online travel provider benchmarks rate parity / July 2009

Trust International Signs Deal With Rate Tiger To Connect Hotel Brands with 400+ Travel Channels Worldwide / June 2009

RateTiger to Present at HITEC 2009 Roundtable / June 2009

RateTiger Retains Integration Leadership With 400 Actual Connections; RateTiger leads with largest number of website integrations / June 2009
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