10:00 a.m. - 5:00 p.m.
Halls A, B, D, E on Level 3, Halls A, B, C on Level 1.
Exhibits Open to Trade

10:00 a.m. � 12:00 p.m.       
Room 1E07/08
American Hotel & Lodging Association Issues Forum

10:15 a.m. � 11:45 a.m.      
Room 1C03
New York State Hospitality & Tourism Association Board Meeting

10:30 a.m. � 12:00 p.m.      Consumer Trends/Travel
Room 1E15
Keynote: Emerging Lifestyles and Travel Trends
This nationally-representative survey of the travel habits and preferences including an update on the current post-September 11 travel intentions of Americans, is co-authored by Yesawich, Pepperdine & Brown and Yankelovich Partners. Now in its 10th year, it is one of the most highly regarded and frequently quoted barometers of future travel trends.  Peter C. Yesawich, Yesawich Pepperdine & Brown will present this program.

10:30 a.m. � 12:00 p.m.      Human Resources
Room 1E14
How to Leverage Your Training Dollars to Ensure that Training Is Not An Event
This session challenges conventional training wisdom and presents a more insightful, practical, and effective approach that protects and leverages organizations� investment in training. A typical result of training is a feeling of a temporary �high� which quickly dissipates as an employee returns to an environment where nothing has changed. This session will address the integration of training into the workplace in an upbeat and entertaining fashion based on practical and cost-effective practices which everyone can apply.  This program will be co-facilitated by Holly Stiel and Aimee Lyndon-Adams, both of Thank You Very Much, Inc.

11:00a.m. - 12:30 p.m.      Restaurant Futurists
Room 1E12
Rebuilding from Here: Moving Forward After the Events of September 11th
The tragic events of September 11th have affected the restaurant and hospitality industries immeasurably in the New York metropolitan market. This opening presentation of the Restaurant Futurists surveys the changes within the industry in the immediate aftermath of the attacks, and offers wisdom and practical advice for building the future.

Michael Batterberry, Food Arts , and Co-host of the Restaurant Futurists, heads a panel 
of experts and practitioners, scheduled to include the following:  Clark Wolf, Clark Wolf Company, consultants;  Drew Nieporent,; Waldy Malouf, Beacon, and Hugh Hardy, Hardy, Holzman, Pfeiffer Associates, architects.

The Whiteman Report
A new feature of the Restaurant Futurists, conducted by Michael Whiteman of the Joseph Baum & Michael Whiteman Co., explores the current and future state of the foodservice/ hospitality industry.  Mr. Whiteman�s acclaimed observations and assessments are good food for thought for any operator or supplier who seeks to stay on the cutting edge of the restaurant/ hospitality industry.

Mr. Whiteman�s firm designed and operated Windows on the World when it first opened in 1976 and later redesigned it in the late 90s.  He will first offer his thoughts on what Windows represented to New York and to the industry.  His talk will then focus on what the industry will be experiencing in the next year. (�After a period of personal and economic mourning, consumer trends will continue as they had before�only faster.�)

11:30 a.m. - 1:00 p.m.       
Special Events Hall 
U.S. Air Force Innkeeper of the Year Awards Ceremony � By Invite Only
The prestigious U.S. Air Force Innkeeper Program recognizes Air Force operations - in both small and large facility categories - that provide the most outstanding hotel-type and customer service to the Air Force travelers.  
2001 Small Category   2001 Large Category
Whiteman AFB,   Lajes Field, 
Knobnoster, Missouri   Azores, Portugal
1:00 p.m. � 3:00 p.m.      
Room 1E07/08
American Hotel & Lodging Association Board of Directors Meeting

1:00 p.m. � 1:45 p.m., 2:30 p.m. � 3:00 p.m.    Career
Room 1E16
Dress for Success: How to Get the Job You Want
THIS SESSION WILL GIVE PRACTICAL SUGGESTIONS ON WARDROBE DO�S AND DON�TS.  RECEIVE TIPS ON HOW TO CONDUCT YOURSELF DURING THE INTERVIEW, INCLUDING WHAT TO SAY, WHEN TO SAY IT AND HOW TO SAY IT.  THIS PROGRAM WILL BE CO-MODERATED BY LINDA HOOPS, HOSPITALITY BUSINESS ALLIANCE; AND KAREN M. LIEBERMAN, JOHNSON & WALES UNIVERSITY, NORTH MIAMI CAMPUS.  NANCY SCANLON, NEW YORK UNIVERSITY, WILL BE THE FASHION SHOW MODERATOR WITH STUDENT MODELS FROM THE PINEAPPLE SOCIETY, NEW YORK UNIVERSITY.

1:30 p.m. -  3:00 p.m.      Restaurant Futurists
Room 1E12
Keynote Speaker Abigail Kirsch: The Advancement of Women in Foodservice:  Where We�ve Been, Where We�re Going.
One of the nation�s highest profile food columnist and caterers talks about the long, arduous journey of women in the industry, and where it�s heading in the near future. A panel of three of the industry�s most successful women will discuss their own paths. They include: Ariane Daguin, D�Artagnon, Ariane Daguin, D�Artagnon; and Nora Pouillon, Asia Nora.

1:45 p.m. � 2:30 p.m.; 3:00 p.m. � 4:00 p.m.    Career
Room 1E16
Adventures in Meeting Planning
Industry experts in the conventions/conferences field will provide exciting opportunities in conference centers, convention services management, trade shows and corporate meetings management.   This program will be co-moderated by Deborah Breiter, University of Central Florida and Mary Jo Dolasinski, White Lodging Services.  Panelists include Suzette Eaddy, CMP,  National Minority Supplier Development Council and Paul Fogarty, New Jersey Department of Education.

2:00 p.m. � 3:30 p.m.       Design  
Room 1E15
Six Star Look�Three-Star Budget: Can Paying Less Get You More?
THE FIRST GENERATION OF PURCHASING AGENTS TO HAVE COME OF AGE DURING THE INFORMATION REVOLUTION IS HERE, ESTABLISHED, AND READY FOR THE NEW WAVE OF HOTEL INVESTMENT. LEARN FROM GENERATIONS OF PURCHASING AGENTS, HOW THEY MEET OWNER�S EXPECTATIONS AND MANAGEMENT REQUIREMENTS, YET RETAIN THE DESIGNER�S �CUTTING EDGE� IN THIS NEW, MORE COMPETITIVE MARKETPLACE.  HOW DID THESE ESTABLISHED PURCHASING COMPANIES REINVENT THEMSELVES? THE PROGRAM WILL BE MODERATED BY DOUGLAS PARKER, LEONARD PARKER COMPANY.  PANELISTS ARE: MARJORIE WALDMAN,  THE STROUD GROUP; HAROLD (HERSH) ORLOFF, THE STROUD GROUP; ALAN BENJAMIN, BENJAMIN WEST, LLP; LAURENCE BENJAMIN,  BENJAMIN BROTHERS, INC.; AND PAM MCMAHON, HDP INTERNATIONAL, INC.

2:30 p.m. � 4:00 p.m.       Technology
Room 1B03
Technology 2001: What Happened?
The technology slump affected every aspect of the hospitality industry: in-room Internet access, e-procurement, on time reservations, etc.  This panel will try to answer the questions �What did we do right?� �What did we do wrong?�  �What happened?� and most importantly, �Where do we go from here?�  The program will be moderated by Stacy Silver,  Hotel Journal.  Panelists are: Mark G. Haley, The Prism Partnership; Scott Anderson, SWAN, Inc.; and Dwayne E. Ingram, IBM Corporation.

2:30 p.m. � 4:00 p.m.       Eco-Tourism
Room 1C03
Towards Knowledge-Driven Economies: The Global Promise of Partnering Science with the Hotel Business
This presentation of strategic alliances, which involve prestigious institutions, will empower hospitality enterprises to become partners in the advancement of science.  This session will also tell how to do so in ways that will enhance not only their own success, but also the economic security and international image of the countries and regions in which they operate. This panel will be co-facilitated by Dr. Hana Ayala, PANGEA WORLD; Dr. Anthony Coates, Smithsonian Institution; and Kenneth F. Hine, CHA, Global Consultants, Inc.

3:15 p.m. -  4:30 p.m.       Restaurant Futurists
Room 1E12
Priority # One: Knowing the New World of Food Safety Today
Abraham Wilson, Hospitality Consultants of America, known as  �Mr. Food Safety,� explores the ever-increasing need for heightened awareness and knowledge of 
food safety on all levels of the foodservice/hospitality industry.  Included is Mr. Wilson�s shortcut process of the �A to Z Easy Understanding of HACCP Implementation.�

8:00 p.m. - Midnight       Special Event
New York Marriott Marquis
International Hospitality Ball
Celebrate America the Beautiful at the 86th Annual International Hospitality Ball, Saturday, November 10, 7:30 p.m.-Midnight, New York Marriott Marquis.  Guests will enjoy an evening of dinner, dancing and entertainment.  The gala Black Tie event, sponsored by The International Hotel/Motel & Restaurant Show in cooperation with the Hotel Association of New York City, New York State Hospitality & Tourism Association and the American Hotel & Lodging Association, is expected to attract hundreds of hospitality industry executives and VIPs. Ticket proceeds will benefit the victims of the World Trade Center Tragedy. Tickets are $225 per person or $2250 for a table of 10 and can be purchased in advance.  For tickets, visit the Hotel Association of New York City�s Booth in the Crystal Palace Lobby.

Sunday, November 11

10:00 a.m. - 5:00 p.m.
Halls A, B, D, E on Level 3, Halls A, B, C on Level 1.
Exhibits Open to Trade

10:30 a.m. � 12:00 p.m.      Technology
Room 1E16
Keynote: E-Business and the Bottom Line
A panel of experts from the E-Business Committee of the American Hotel & Lodging Association (AH&LA) will address ways in which hoteliers embrace the Internet and e-Business in their day-to-day business operations.  They will provide useful insights into the types of technology investments available and share common approaches to measuring return on e-Business investments (ROI).  The program will be moderated by Richard J. Jackson, American Hotel & Lodging Association.  Panelists are: Francis J. Nardozza, KPMG Consulting, Inc.; Scott Anderson, SWAN, Inc.; Clay B. Dickinson,  IBM Global Services, Travel & Transportation; D. Lee Davis, Unisys Corporation.

10:30 a.m. � 12:00 p.m.      Design
Room 1E07/08
Visionaries in Design� New Stars on the Horizon (The Harry Potter Phenomenon)
THE BEST, THE BRIGHTEST AND THE MOST TALENTED DESIGNERS FROM AMERICA AND AROUND THE WORLD, BRING A NEW CUTTING EDGE FLAVOR TO THE DIGITAL GENERATION. THERE IS A HUGE, EXPANDING GROUP OF CORPORATE FIRE-EATERS AND WIZARDS WHO TRAVEL FOR BUSINESS AND REALITIES OF THESE NEWER GENERATIONS DIFFER FROM OUR INDUSTRY�S PERCEPTION. HOW DOES �BRANDED� HOTEL DESIGN GET READY? THE PROGRAM WILL BE MODERATED BY MARK SYMONDS, HYATT HOTELS CORP.  PANELISTS ARE: MARCEL BEQUILLARD, MARCEL BEQUILLARD INTERIOR DESIGN; PAULA FOX, PAULA FOX INTERIORS; MICHAEL FIEBRICH, WILSON & ASSOCIATES; AND KATHLEEN DAUBER, HIRSCH BEDNER ASSOCIATES.

10:30 a.m. to 12:00 p.m.      Restaurant Futurists
Room 1E12
Ask the Experts!  Answers to Your Burning Questions
Hosted by the Foodservice Consultants Society International and organized as a �brainstorming� session, topics of this dynamic interchange will range from reducing employee turnover by 50 percent in 30 days, to effective and low-cost training techniques and how to handle unruly customers.  Any questions related to the recent attacks will also be addresses/  The panel, chaired by Foster Frable, Clevenger-Frable-LaVallee, includes industry experts: Christopher C. Brady, Romano Gatland Worldwide;  Arlene Spiegel,  Arlene Spiegel Associates; and Ira B. Beer, Beer Associates.

1:00 p.m. - 2:30 p.m.       Restaurant Futurists
Room 1E12
The Evolving American Menu: 2001
Menus that reflect changing tastes and more sophisticated palates are winners that keep customers coming back.  This panel is chaired by Michael Batterberry, Food Arts,  features Pamela Parseghian, Nation�s Restaurant News, and Michael Whiteman, Joseph Baum & Michael Whiteman Company.

1:00 p.m. - 2:30 p.m.       Training
Room 1E12
Training for Success: The Big Picture
How does education, training, and certification contribute to the ultimate success of both hospitality management and employees? How do you encourage and develop the full potential of all staff members to achieve the highest mutual goals possible? A satisfying and focused career for service employees... An efficient and profitable operation for management� The right education and training make it all possible. Deboarh Johnston, CHA, CHDT, Ramada Franchise Systems, moderates a panel of experts discuss what�s needed, how it all comes together, and why it works for everyone�s benefit.

2:00 p.m. � 3:30 p.m.       Human Resources
Room 1B03
Seek and You Will Find: The Quest for Quality Employees
This seminar is packed with practical tips, proven strategies and skill enhancement techniques for finding, recruiting and selecting the best of market applicants. It contains a number of �take back tools� that are essential for success in today�s competitive, team-oriented workplace.  This program will be facilitated by Dr. Marc Clark, CHA, M. Douglas Clark & Associates.

2:00 p.m. � 3:30 p.m.       Design  
Room 1E07/08
Retail in Hotels: A New Way to Expand Revenue by Resigning For Profit by the Square Foot
Renovation no longer focuses only on guestrooms and traditional public spaces.  Hotels are looking for new ways to expand revenue using existing space.  They want their guests to spend more time and more money on their properties.  RETAIL is one answer. Learn how developers, owners, merchants and Wall Street are partnering with the design industry to create an exciting new revenue source.  THE PROGRAM WILL BE MODERATED BY STEVE HIGGINS, HIGGINS PURCHASING GROUP.  PANELISTS ARE: JILL COLE, COLE, MARTINEZ, CURTIS & ASSOCIATES; KATHLEEN MORRIS, STARBUCKS COFFEE; AND TOM HORIWITZ, HOSPITALITY & RESTAURANTS, FRCH DESIGN WORLDWIDe.

2:30 p.m. � 4:00 p.m.       Thematic Modeling
Room 1C03
Thematic Modeling: It�s Not the Economy� It�s the Experience
Develop a retail theme to create a unique advantage over your vanilla wrapper competitors.  This �personality� builds incredibly loyal clientele and incremental revenues by immersing your guests in an experiential environment of �Memory Moments�.  Learn the Fortune 500 �theme business model� basics: vision, backstory, costumes, script, props, aromatherapy and music. The program will be facilitated by Michael Terry, Ph.D., CHA, Hospitality Futureworks.

2:30 p.m. � 4:00 p.m.       Energy Management
Room 1E15
Surviving the Energy Crunch: Alternative Energy Management Solutions
With power prices increasing throughout the country, hoteliers are looking closely at cutting energy consumption wherever possible. This session affords attendees the opportunity to hear what some of the leading suppliers of energy-saving equipment recommends, as well as a chance to hear from seasoned hoteliers faced with reducing operating costs and increasing revenues. Mike Malley, Hotel & Motel Management Magazine, will moderate this program. Panelists include: Larry Gomez, Senercomm, Inc.; Duane W. Buckingham, INNCOM International, Inc.; August H. Craanen, CHA, CPE, Manhattan East Suite Hotels; and Gus Newbury, Starwood Hotels & Resorts Worldwide, Inc.

3:00 p.m. � 4:30 p.m.       Security
September 11: The Security Challenge
In response to events that occurred on September 11, the hospitality industry faces new challenges in the way we operate and conduct business.  Safety and security professionals are re-evaluating procedures as a result of recent terrorist activities. Learn the latest strategies as it pertains to: emergency planning, crisis management, security training of staff, fire, evacuation and bomb threat procedures, media inquiries, and heightened security awareness. Moderated by Bob Elliott, CLSD, Vice President of Engineering, Codes and Standards, AH&LA.  The panelists include Thom Davis, CHA, CLSD, President of Hospitality Risk Controls and Security Litigation Group and two corporate lodging security experts with properties located in New York City: Jimmy Chin, Director of Risk Management, The Peninsula and Richard Hudak, Director of Corporate Security, Loews Corporation. 

3:00 p.m. � 4:30 p.m.       Technology
Room 1E16
Wireless Technology: Where We Have Been, Where Are We Going?
This session will look at inroads and failures as the hotel industry tries to adopt wireless technology. Where is wireless technology working and what is next? Richard Siegel, Hospitality Upgrade, will moderate a panel of experts including: Brian G. Primeau, Multi-Systems, Inc.; M.W. (Bill) Lashley, Inter-America Data, Inc.; Dan Phillips, ITS, Inc.; and David Sjolander, Carlson Hospitality Worldwide. 

3:00 p.m. -  4:30 p.m.       Restaurant Futurists
Room 1E12
The New American Farmer, the Immigrant Farmer - A New Movement to Watch
An initiative of top chefs in New York City and other cities is underway to support immigrant farmers who work American farms to supply fresh products to fine restaurants.  This initiative will assure the highest quality foods at fine restaurants while preserving the American farm family.  A panel co-chaired by Michel Nischan, Heartbeat, W Hotel, New York; and Michael Batterberry, Food Arts, includes Philip Kendall, Starwood Hotels & Resorts; Hillary Baum; Gus Schumacher, Former Under Secretary of Agriculture, Tufts University; David Jackson, Enterprise Farms, and Nora Poullion, Asia Nora.

4:30 p.m. to 5:30 pm       Special Event
Special Events Lobby
An Italian Wine Reception Featuring Wines from the Region of Abruzzo
Abruzzo lies between the central Appennine range, which divides it from Latium and the Adriatic Sea. "Bacchus amat colles", the ancient Romans used to say, and certainly the hills of Abruzzo  been particularly prized for their vine growing capacities even in
those days.

5:30 p.m. - 8:30 pm       Special Event
Special Events Lobby
Farmers and Chefs, A Taste-Around Benefit
THIS IS THE FIRST ANNUAL TASTE-AROUND BENEFITING THE NEW AMERICAN FARMER INITIATIVE, HOSTED BY DINNER CHAIR MICHEL NISCHAN, HEARTBEAT, W HOTEL, NEW YORK CITY, AND MICHAEL BATTERBERRY, FOOD ARTS.  TWELVE OF NEW YORK�S TOP CHEFS WILL PARTICIPATE. Among participating chefs and restaurants are: Chef Jospeh Boyer, Ruby Foo�s; Chef Floyd Cardoz, Tabla; Chef Sam DeMarco, District; The French Culinary Institute; Chef Sara Jenkins, Il Buco;  Chef George Mendez, Maritime; Chef Michel Nischan, Heartbeat; Chef Wayne Nish, March; Chef Stefano Riccioletti, Alfredo of Rome; Chef Paul Sale, W New York Times Square; chef Michael White, Fiamma, and Chef Brian Wieler, Layla. Tickets $75 per person and can be purchased in the IH/M&RS Press Center.

7:00 p.m. - 11:00 p.m.       Special Event 
The Plaza 
AH&LA Inaugural Gala Reception & Dinner
HONOREE: KIRBY PAYNE, CHAIRMAN-ELECT, AH&LA AND PRESIDENT OF AMERICAN HOSPITALITY MANAGEMENT, LLC. TICKETS ARE $225 PER PERSON OR $2,000 PER TABLE OF TEN AND ARE AVAILABLE.  THE INAUGURAL GALA DINNER IS SPONSORED BY AMERICAN EXPRESS.  BLACK TIE. 

7:00 p.m. - Midnight      Special Event
Chelsea Piers/Pier 60    
NEWH Greater New York Annual Gala   
The 10th annual gala will be hosted by the Network of Executive Women in Hospitality (NEWH), a not for profit organization that sponsors women pursuing careers in all facets of the hospitality industry.  All proceeds will benefit the NEWH Scholarship Fund.  Tickets, which are $185 per person, include cocktails, dinner and dancing.  Shuttle bus transportation provided by the IH/M&RS.  For additional information, visit booth 3001. 

Monday, November 12

7:30 a.m. - 10:00 a.m.       Special Event
Gold Key Awards Breakfast
7:30 a.m. - 8:30 a.m. Network over coffee   
8:30 a.m. - 10:00 a.m. Breakfast, awards presentation and keynote address
The Waldorf=Astoria, Starlight Roof

Grand Prize Winners and the Inaugural "Best Of Show" of the 21st Annual Gold Key Awards for Excellence in Hospitality Design will be announced at this gala breakfast ceremony.  Noted hotelier Chip Conley, Founder and CEO of Joie de Vivre Hospitality and recent author of The Rebel Rules: Daring to Be Yourself in Business will present the keynote address.  Sponsored by Hospitality Design and Hotel & Motel Management magazines, the Gold Key Awards recognize excellence in hospitality design in seven categories: Restaurants - Seating To 110; Restaurants - Seating Over 110; Guest Rooms; Suites; Lobby/Reception Area; Senior Living Facility; and, new for 2001, Spa & Resort.  Tickets are $65 per person, with a portion of proceeds benefiting the Network of Executive Women in Hospitality (NEWH).  Shuttle service will be provided from the Waldorf=Astoria to the Jacob K. Javits Center immediately following the breakfast.  For information, visit the Press Center, Level 4 A Terrace. 

10:00 a.m. - 5:00 p.m.
Halls A, B, D, E on Level 3, Halls A, B, C on Level 1
Exhibits Open to Trade

10:30 a.m. � 12:00 p.m.      CEO Panel
Room 1E09/10
Keynote: Economic Forecast: Adapting for Weather
How will economic and current events affect the future of the hospitality industry?  The best way to adjust to shifting winds of fortune is to have a reliable forecast. This seminar features a well-seasoned panel of top industry executives, exchanging views and making expert predictions on upcoming trends and the best strategies for riding them out. This program will be moderated by Kirby D. Payne, CHA, president, American Hospitality Mgmt., LLC and 2002 Chairman of AH&LA.  Panelists are: Dieter H. Huckestein, president, Hotel Operations, owned and managed, Hilton Hotels Corp.; Douglas K. Shifflet, president & CEO, D. K. Shifflet & Associates; Gary S. Williams, president, Coakley & Williams Hotel Management Co., and Paul W. Whetsell, chairman & CEO, MeriStar Hotels & Resorts, Inc.

10:30 a.m. � 12:00 p.m.      Technology
Room 1E14
Realizing the Potential of Customer Relationship Management and Data Mining
DATA MINING AND CUSTOMER RELATIONSHIP MANAGEMENT ARE BEING PURSUED THROUGHOUT THE LODGING INDUSTRY TO ACHIEVE THE PROMISE OF ONE-ON-ONE MARKETING, WHICH UP TO NOW HAS REMAINED LARGELY UNFULFILLED.  THIS SESSION WILL ADDRESS THE OBSTACLES THAT MUST BE CONQUERED TO ACHIEVE THAT OBJECTIVE AND EXPLORE HOW AND WHEN MARKETING PERSONALIZATION WILL LIKELY BE ACHIEVED.   ANDREW JORDAN, WYNDHAM INTERNATIONAL INC.; TREY ORTA, RESORT CONDOMINIUMS INTERNATIONAL; AND PAULA PULEO, PEPPERS AND ROGERS GROUP WILL BE MODERATED BY JOHN PAUL NICHOLS,  CENDANT CORPORATION.

10:30 a.m.- 12:00 p.m.      Restaurant Futurists
Room 1E12
Get Ready! The Revolutionary Network Kitchen Is Set to Roll!
An industry first!  Equipment is ready to �talk� to each other in the 21st century foodservice kitchen. Is your kitchen communicative?  Learn about this incredible new technology from a panel chaired by Brian Ward, Foodservice Equipment Reports, and a team of technicians, designers and operators who worked on the initiative.

1:00 p.m. - 2:30 p.m.       Restaurant Futurists
Room 1E12
Restaurant Design & Tabletops as Marketing
Michael Adams, Hospitality Design, chairs a panel devoted to the new trends design of the environment and appointments.  Designers include: Lee Carpenter, Design Forum; Kathy Diamond, Kathy Diamond Design Architects; and Morris Nathanson, Morris Nathanson Design. 

1:00 p.m. � 2:30 p.m.      Environment
Room 1C03
In-House Laundry or Outsourcing?  The Right Decision Can Affect Profitability
As hospitality costs escalate, operators look for new ways of maintaining profit margins.  One method is the critical evaluation of the costs of operating an in-house laundry.  Hospitality companies may overlook critical costs, e.g., staff wages, supplies, contracted repairs, and replacement linens.  This panel will critically examine cases for both in-house laundering and outside laundering of linen.  Tony Richman, Western Textile Services Association, will moderate this program.  Panelists are: David Struminger, Virginia Linen Service; Peter Corr, Textile Rental Services Association of America; and David Gross, Gulf Coast Laundry.

2:00 p.m. � 3:30 p.m.      Purchasing
Room 1E15
How FF&E Decisions Affect a Value of a Hotel
FF&E DECISIONS ARE MORE THAN JUST PRETTY COLORS AND FABRICS. LEARN HOW FF&E DECISIONS AFFECT THE BLACK AND WHITE BOTTOM LINE OF A HOTEL�S VALUE AND PERFORMANCE.  THIS PROGRAM WILL BE MODERATED BY ALAN BENJAMIN, BENJAMIN WEST LLP.  PANELISTS ARE JOE MESSINA, ISHC, THOMAS CONSTRUCTION RESOURCES; PAM PARSONS, HOST MARRIOTT CORP.; JENNY RAY, HVSCOMPASS INTERIOR DESIGN; AND STEVE RUSHMORE, HVS INTERNATIONAL.

2:00 p.m. � 3:30 p.m.       Human Resources
Room 1B03
Career Advancement, Skills Enhancement: Making a CASE for Delivering Online Training
From an industry perspective, online training is a viable method for industry organizations to provide learning opportunities around the demands of their business. A panel of industry and academic experts will address benefits and best practices currently being implemented in their respective environments. This program will be moderated by David Hopper, Educational Institute of AH&LA.  Panelists are Richard M. Brooks, CHA, MeriStar Hotels & Resorts, Inc.; A.J. Singh, Ph.D.,  Michigan State University; and Bruce Berglind, CHA, ACI, Cendant Corporation.

2:30 p.m. � 4:00 p.m.       Technology
Room 1E16
A Glimpse of the Hotel of the Future from a Business Traveler�s and a Hospitality Technology Professional�s Point of View
The attendees at this session will have an opportunity to get a glimpse of the look and feel of what a hotel in the early part of the 21st century will be. The presenters will compare the responses of  hospitality financial and technology professionals, against the against the opinions of business travelers. Finally, the implications of the opinions of those two different constituencies will be analyzed with the audience. John J. Cahill, CHTP, CHA, Manhattan East Suite Hotels; and Jules Sieburgh, CHTP, CHA, Host Marriott International will lead this session.

2:30 p.m. � 4:00 p.m.       Gaming
Room 1E07/08
The Las Vegas Renaissance and Its Impact on Fine Dining in America
Industry executives and experts from all the major gaming jurisdictions discuss emerging directions, strategies and technical innovations for casino hotels.  Panel discussions will also spotlight recent consolidations within the industry.  Whether your primary interest is hospitality, conventions, entertainment, or gaming, this session should help provide a winning edge. Felix D. Rappaport, CHA, New York-New York, will moderate a panel consisting of Elizabeth Blau, MGM/Mirage Resorts; Philip Romeo, Bellagio Hotel & Casino; Tom Kelly, Cornell University and Restaurant Revenue Management Systems; and Phil Suarez, Giraldi Suarez Productions.

3:00 p.m. � 4:30 p.m.      Lodging F&B
Room 1C03
How to Maximize Profits in Your Hotel Food & Beverage Outlets
This seminar will offer ideas and information, including real world examples of success and failure in hotel food and beverage.  The panel will share various options for branding, leasing, in-house development, outsourcing and other alternatives to maximize profitable food and beverage outlets.  This program will be moderated by Win Davis, Win-Formation, Ltd.  Panelists are: Ned Barker, Six Continents Hotels; Andy Revella, Lifestyle Ventures; and Ed Schwartz, America�s Kitchen, Inc.

3:00 p.m. -  4:30 p.m.      Restaurant Futurists
Room 1E12
The Global Market Place After September 11th and Into the Future
David Kimmel, Importer and Owner, Off-Season Fruit & Produce LLC, contends that the events of September 11th have served to make our industry and the entire World a smaller place.  Here he discusses the ramifications of the  recent past on globalization and how they will change people�s thinking on many levels, from standards of  security, to international trade, to the way in which we relate to each other humanistically.

5:30 p.m. - 9:00 p.m.
Naples 45
Foodservice Industry Networking Reception 
It�s alphabet soup!�and hors d�oeuvres and drinks and more.  Join members of SFM, MAFSI, HFM, FEDA, NAFEM, FCSI and CFSEA for their annual Industry Networking Reception.  Mingle with New York-area corporate and healthcare foodservice professionals and top project consultants, equipment dealers and manufacturer�s reps. Tickets $65.  For more information, visit booth 2032 or booth 2431.

Tuesday, November 13 

10:00 a.m. - 3:00 p.m.
Halls A, B, D, E on Level 3, Halls A, B, C on Level 1.
Exhibits Open to Trade

10:00 a.m.  - 11:30 a.m.      Special Event 
Special Events Hall
5th Annual �Big Apple Stars� Awards Ceremony   
The winners of New York City�s hotel personnel recognition program will be announced in six different categories: Best Concierge, Best Door Person, Best Room Attendant, Best Managerial Person Below General Manager, Best Employee that has Guest Contact and Best Employee that has No Guest Contact.  New this year: A Best of Class designation for the top achiever among all categories. Cash prizes will be awarded to the winners.  Sponsored by the Hotel Association of New York City, Inc.

10:30 a.m. � 12:00 p.m.      Sales & Marketing
Room 1B03
Turnover in the Hospitality Sales and Marketing Profession: How Bad Is It and What Can We Do About It?
This sales and marketing seminar will offer insight to sales and marketing professionals concerning the ramifications of these uncertain times on in the hospitality, travel and tourism industry.

10:30 a.m. � 12:00 p.m.      Vacation Ownership
Room 1C03
Mixed Use: Why Does It Work for Vacation Ownership and Hotels?
WHAT ARE THE ADVANTAGES AND DISADVANTAGES TO DEVELOPING VACATION OWNERSHIP RESORTS WITH HOTEL PROJECTS? HOW DOES IT WORK BEST AND HOW WILL THE RECENT TERRORIST ATTACKS AFFECT THIS INDUSTRY? THIS PANEL WILL EXPLORE MIXED-USE FEASIBILITY, FINANCING, ARCHITECTURE/DESIGN, MARKETING AND SALES AND OPERATIONS. THIS IS A MUST SESSION FOR ANY HOTEL DEVELOPER OR RESORT OWNER WHO IS CONSIDERING ADDING A VACATION OWNERSHIP (TIMESHARE) COMPONENT TO THEIR DEVELOPMENT AT THIS VOLATILE TIME. EDWIN H. MCMULLEN, SR., RRP, EDWIN H. MCMULLEN & ASSOCIATES WILL MODERATE A PANEL TO INCLUDE: KURT GRUBER, ISLAND ONE, INC., GEORGE DONOVAN, BLUEGREEN CORP. AND PAMELA TEMPLES MCMULLEN, VICE PRESIDENT, WIMBERLY, ALLISON, TONG & GOO/PAMELA MCMULLEN STUDIOS.
  
9:30 a.m. to 10:30 a.m.        Restaurant Futurists 
Room 1A03
The Restaurant Business or the Business of Restaurants?
Gregory Norkus, Cornell University Faculty will discuss the interplay of finance, marketing and operations in restaurant management. Sponsored by The French Culinary Institute in concert with Cornell University�s School of Hotel Administration.  Registration for the session is $25 for one or all of the continuing education classes. To register, visit Room 1C04.

11:00 a.m. to 12:00 noon      Restaurant Futurists 
Room 1A03
Managing Employees Under Stress
When employee motivation and retention includes managing stress and counseling in crises, are you prepared? This session, presented by Florence Berger, Cornell University, will demonstrate interactive strategies managers can implement now. Sponsored by The French Culinary Institute in concert with Cornell University�s School of Hotel Administration.  Registration for the session is $25 for one or all of the continuing education classes. To register, visit Room 1C04.

12:30 p.m. to 1:30 p.m.        Restaurant Futurists 
Room 1A03
What now? New Marketing Challenges for Restaurateurs
What to expect, what can be done, a session focused on strategies for marketing in tough times. This session will be presented by Chekitan Dev, Cornell University. Sponsored by The French Culinary Institute in concert with Cornell University�s School of Hotel Administration.  Registration for the session is $25 for one or all of the continuing education classes. To register, visit Room 1C04.

2:00 p.m. to 3:00 p.m.          Restaurant Futurists 
Room 1A03
Getting to a Better Future: Lessons in Leadership
Robert Perry, Cornell University, presents on the principles governing exceptional leadership in good times and bad. Sponsored by The French Culinary Institute in concert with Cornell University�s School of Hotel Administration.  Registration for the session is $25 for one or all of the continuing education classes. To register, visit Room 1C04.

4:00 p.m. to 5:00 p.m.            Restaurant Futurists 
Room 1A03
Cash Flow Challenges in Today�s Tough Restaurant Market- A Survival Guide
Learn from Adam Reiss, Restaurant Financial Solutions. Sponsored by The French Culinary Institute in concert with Cornell University�s School of Hotel Administration.  Registration for the session is $25 for one or all of the continuing education classes. To register, visit Room 1C04.

4:00 p.m. - 7:00 p.m.      
New York Marriott Marquis � Odets/Wilder Room
123rd Annual Meeting of the Hotel Association of New York City, Inc.