Singapore - September 2, 1999--- Like so many properties
throughout the world, several Pan Pacific hotels and resorts have had their
share of pilferage... some may "alarm" you others may merely amuse you.
The Pan Pacific Hotel Kuala Lumpur International
Airport
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Although The Pan Pacific Hotel Kuala Lumpur Airport just
recently opened, the hotel is already coming up short on several
amenities as well as guest room furnishings. For example, some of the standard
items found walking out of the hotel include alarm clocks, cordless telephones,
bathrobes, towels, slippers, glasses, cutlery and the like. In addition,
some self indulgent guests feel entitled to pack up the sumptuous duvee
covers, lamp shades, irons, and empty fruit baskets. |
At The Pan Pacific Yokohama, a frequent guest of the hotel must have
taken a "shining" to his guest room's light source as he took off (after
many previous nights of not taking anything) with one of the floor lamps
(he must have pulled the old Mary Poppins' ....... shoving the lamp into
his magic carpetbag). In addition, the hotel's much admired interior design
seems to be so popular with guests that sofa cushions from the public lobby
are disappearing in droves. After being opened only two years, The Pan
Pacific Yokohama has lost over 20 cushions to theft.
The Pan Pacific Glenmarie Resort seems to have fared much better over
the years as they've only been victim to one guest's whim to pull down,
fold up, and pack off with one of the filmy, transparent day curtains...
must have been a perfect match at home?
The Pan Pacific Bangkok has also been quite lucky. They've lost so little
they've actually been able to catalog each of the items stolen from the
hotel. Here's the verdict:
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1995 - 3 dust bins;
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1998 - 1 plant pot;
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1999 - I feather pillow and "no smoking" signage... 1999 is shaping up
to be one "fiery" year!
The Pan Pacific San Francisco on the other hand has not been as fortuitous.
Director of Housekeeping Karyn Rasmussen muses, "If it isn't nailed down,
it's been taken!" Examples of the ludicrous items guests feel entitled
to include: comforters; bed skirts; umbrellas; silver butler trays; ice
buckets; lamps; in-room fax machines; artwork; flowers arrangements and
vases; plants; the hotel's signature, on-site fluffed pillows; sofa cushions;
the entire bathroom amenity presentation/tray; bath crystal containers;
water bottle trays/glassware used for VIP turn-downs; pot pourri which
is stowed in each of the dresser drawers; shoe bags, which are delivered
with the freshly shined shoes; canvas newspaper parcels; ash trays; and
the list goes on...
Pan Pacific Hotels and Resorts currently encompasses 21 hotels (18 managed
properties, 2 marketing affiliates, and 1 hotel under development) in 12
countries in Asia, the Pacific and North America. |
