Hotel Online Special Report

Bucking Trend to Contract Out Restaurant Operations, Omni Hotels Concentrates On Developing, Managing 
Its Own Signature Restaurants
IRVING, Texas, April 26, 1999 -  As more upscale hotel chains follow the trend of contracting out restaurant operations to third party management firms, Omni Hotels is focusing on developing and managing its own food and beverage facilities -- from gourmet markets to coffee bars to chop houses to fine dining restaurants -- in major cities across the country.

Omni Hotels chose to bring its food and beverage management within the company in an effort to improve service standards and avoid the pitfalls experienced by other hotel chains in the form of lost opportunity and revenue. According to Omni Hotels, most hotel restaurants do well at lunch and dinner. However, third party contractors tend to be less focused on other aspects of the business, such as breakfast, guestroom dining and catering.

"By managing restaurant operations from within the company, we can control all of the components of the business and in turn better serve our customers," says John Hopkins, senior vice president of operations for Omni Hotels. "There are service holes when you contract out restaurant operations. We want to fill these holes."

In addition to undertaking full management of all its restaurant operations, the company plans to develop a collection of food and beverage outlets that project the look and feel of individually unique, free-standing facilities to address the sophisticated dining demands of Omni Hotels customers. The company-wide food and beverage upgrade is part of Omni Hotels' $300 million capital improvements program.

Highlights of Omni Hotels' food and beverage program:

  • Omni Royal Crescent Hotel, New Orleans: Christino's, an eclectic, Mediterranean restaurant featuring Tuscan cuisine
  • Omni Shoreham Hotel, Washington, D.C.: upscale chop house under development which will replace the hotel's existing French bistro
  • Omni Interlocken Resort, Denver: Meritage, a lodge-inspired restaurant specializing in wild game cuisine
  • Omni Parker House, Boston: pub-style "Bostonian" bar under development, will feature its own street entrance
  • Omni Severin Hotel, Indianapolis, Ind.: 40 West Coffee Cafe -- gourmet take-out market and coffee bar
Christino's Restaurant at the Omni Royal Crescent Hotel in New Orleans following a facelift and menu change as part of Omni Hotels' chain-wide program to upgrade restaurant facilities, bucking the trend to contract out food and beverage operations. ...

Headquartered in Irving, Texas, Omni Hotels is a privately owned chain of 43 first-class and luxury hotels and resorts located throughout the United States, Canada and Mexico. Omni Hotels properties offer four-diamond services ranging from gourmet dining, fitness facilities, tennis, golf, wine tastings, tours of local attractions, music festivals and children's activities.

Michelle Bennett, 
Corporate Communications Manager
of Omni Hotels,
972-871-5623 or fax, 972-871-5667 or
Also See: Joy Pappas Appointed GM at Omni's Just Acquired Westin Mont-Royal Hotel in Montreal; Renamed Hotel Omni Montreal / Jan 1999 
Omni Hotels Acquires the 365-room Radisson Plaza in Charlotte, N.C./ Dec 1998 
Omni Hotels Releases 900 Room Los Angeles Property From Licensing Agreement / Dec 1998 

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