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BEVERLY HILLS, CA and BLUE BELL, PA, November 11, 1998 --
Harnessing the power of the World Wide Web to add a new dimension in guest
convenience, Hilton Hotels Corporation and Unisys Corporation today announced
the Essential Guest Services Network (EGSN): an interactive online
service, information, and entertainment system connected directly to individual
hotel rooms. The first service of its kind in the hospitality industry,
the solution now is being pilot tested in selected guest rooms at the Anaheim
Hilton and Towers, Anaheim, California.
EGSN makes a wide range of services available from a single, touch-screen interface on a desk in the hotel guest room. Traditionally, hotel guests use a variety of ways to access information while traveling � including information on hotel features and business services as well as local dining, recreational, and entertainment activities. This new solution will eliminate the need for much of the hotel collateral material as well as telephone calls to hotel concierge staff and to local attractions. It also provides access to popular office productivity software and the guest's own electronic mail, liberating travelers from the need to carry laptop computers. "Our customers are business and leisure travelers who appreciate Hilton's leadership and commitment in providing cutting-edge technologies and services that make their hotel experience easier," said Robert E. Dirks, senior vice president � marketing for Hilton Hotels Corporation. "Unisys and ComCierge LLC have created an innovative, interactive concept that may shape the way our guests enjoy and do business at Hilton Hotels, as we approach the new millennium." Developed by ComCierge, LLC, an independent software vendor and Unisys partner, EGSN uses an in-room Internet computer, Internet software and Internet connection to commercial sites. The guest interface is provided on a flat panel, active matrix touch screen. Examples of the services delivered by EGSN are:
To deliver ESGN, Unisys integrated offerings from best-of-class technology suppliers:
evolutionary nature, delivering benefits in relatively small, quickly absorbed increments. Every so often, however, technology can truly change the behavior of the people who touch it. When the day-to-day experience of customers and employees is fundamentally altered by a technological innovation, that technology can be said to be revolutionary. The introduction by Unisys of the Essential Guest Services Network (EGSN) solution to Hilton Hotels Corporation qualifies for that description. EGSN is the only solution of its kind in the hospitality industry, one
of the largest industries in the
EGSN can boost hotel revenue. It is an electronic commerce solution,
enabling guests to make
EGSN makes life easier for hotel guests by remembering and responding
to each guest personally,
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NCI Software Inside of Televisions Revolutionizes Hotel Entertainment And Communications / Sept 1998 |
INTxx Launches Cyberoom, an Internet Hotel Amenity / Oct 1998 |