Hotel Online
News for the Hospitality Executive


Travel Outlook Premium Hotel Call Center Contracts with Sugar Bay Resort and Spa,
U.S. Virgin Islands for Improved Conversions and Superior Customer Service

November 9, 2012 - Travel Outlook Premium Hotel Call Center has signed an agreement to provide reservations call services for Sugar Bay Resort and Spa, a popular full service resort in St. Thomas, US Virgin Islands.
"After careful analysis, we determined that it made sense for us to add an effective voice reservations team to answer inbound reservations calls to ensure that we were not only capturing the maximum revenue possible from the calls, but to also add an additional opportunity to provide excellent customer service for our guests", says Carol Slee, Sugar Bay's Vice President of Sales and Marketing.  "And after reviewing proposals from several vendors, we decided that Travel Outlook was the best fit for our property".
Travel Outlook is unique in that its team connects directly to a hotel's property management system, providing real time access to a hotel's room inventory with no additional booking fees.  "In addition to seeing substantial increases in voice reservation conversions, our hotel clients appreciate our enhanced reporting and that we interface directly with the systems they currently use to manage revenue,” says John Smallwood, Travel Outlook's CEO. "In addition, we guarantee to meet or exceed the ADR currently being earned at the hotel level. More conversions and at a higher rate are an unbeatable combination."

John Smallwood, Travel Outlook CEO
Travel Outlook employs a unique commission-only business model for most of its clients.  “Our reservation specialists are paid on actual conversion,” says Smallwood, "so we are only compensated when the call is converted and the guestroom is consumed. We do not charge for cancellations, changes, or other services, and our hotel partners benefit from experienced hotel industry professionals while avoiding the additional expenses associated with salaried or hourly employees."

About Travel Outlook:  Travel Outlook partners with independent hotels, resorts and management companies to provide commissioned private label voice reservations.  Its mission is to enhance the service levels, revenues and profitability of client hotels by providing timely, gracious and informed assistance to potential guests—resulting in the industry’s best conversion of reservation inquiries. Travel Outlook's reservations team is certified by the Kennedy Training Network.

About Sugar Bay Resort and Spa:   Sugar Bay Resort and Spa, formerly known as the Wyndham Sugar Bay Resort and Spa, is located in St. Thomas, US Virgin Islands.  Sugar Bay offers an affordable Caribbean all-inclusive vacation experience, affording its guests tranquil views of the Caribbean, care-free relaxation on the beach or in its pools, spirited water sports and island recreation, and fine dining and first-rate Virgin Island spa services  The only true all-inclusive resort in St. Thomas, its packages include meals, beverages, recreation, entertainment, use of non-motorized watersports equipment, access to the fitness center, and tax and gratuities (restaurant surcharges and restrictions may apply).


John Smallwood, Chief Executive Officer
Travel Outlook Premium Hotel Call Center
Toll free:  855-RES-EXPERTS (855-737-3973)
International:  505-407-4075


Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here

To Learn More About Your News Being Published on Hotel-Online Inquire Here

  . Other Travel Outlook News:
Travel Outlook Central Reservations Service Hires Kennedy Training Network to Enhance its Reservations Process; Superior Customer Service to Benefit Hoteliers and Maximize Revenue / October 2012

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome| Hospitality News |
Industry Resources

Please contact Hotel.Online with your comments and suggestions.