News for the Hospitality Executive
Guestware Partners with Shiji Networks to Expand in China
Seattle, Washington, May 22, 2012— Guestware, developers of an integrated Guest Experience Management (GEM) software solution used by hospitality companies around the world, has selected Shiji Networks to represent the company in China. Shiji Networks, the largest hotel technology company in China, was chosen because of its deep understanding of the hospitality industry—it works with many of the large international chains as well as local ones.
The intense competition in China is driving hoteliers to find new ways to differentiate themselves from a service standpoint. Guestware enables hotels to improve service and achieve higher levels of guest satisfaction to be more competitive.
Chinese hoteliers are already leveraging the Guestware technology to improve service delivery and quality. Guestware has worked with Shiji to install its software at two large hotels in China and is rolling out to an international chain. Hotels that implement Guestware often report a reduction in guest problems and an increase in overall guest satisfaction.
“Guestware provides more accountability and follow-up to ensure guests are taken care of,” says Guestware vice president Mike Benjamin. “Although labor costs may be relatively low in China, more staff does not guarantee better service. Guestware allows hotel associates to work smarter, so the guest is always happy.”
Guestware’s new platform was built from the ground up to support many languages, including Chinese, a key requirement for Shiji and the growing market. Each user’s language preference is taken into account for the particular task performed. For example, a housekeeper can report a work order by phone in Mandarin while the engineer receives the request in Simplified Chinese or English on their cell phone. Guestware’s preventive maintenance and inspection checklists are also in Chinese to help hotels maintain quality and enhance guest satisfaction.
Additional information about Guestware can be found at www.guestware.com.
About Guestware: Guestware is a powerful, integrated Guest Experience Management (GEM) software solution used by hospitality companies around the world to attain the highest levels of guest satisfaction. Guestware Welcome Intelligence™ collects, manages and reports on all guest information in one comprehensive database, enabling hotels and resorts to improve the guest experience while enhancing operational efficiencies. The company was founded in 1990 and has been focused on elevating the guest experience in the hospitality industry since 1993. Guestware is a private company based in Seattle and offers both cloud and premise based solutions. For more information about Guestware, go to www.guestware.com or call 888-50-GUEST.
About Shiji Networks: Beijing Shijinet Information Technology Co., Ltd. ( Shiji Networks,SZ002153) is the leading and preferred IT company in the hospitality industry. Shiji Networks mainly provides a full IP Hotel solution to global well-known hotel chains and their branches. The clients include IHG, Marriott, Accor, Peninsula, Grand Hyatt, Starwood, Hilton, Shangri-La, etc.. At present, Shiji Networks has provided IT solution and service for more than 4500 hotels and 3000 exclusive restaurants in China.The IT solution of Shiji Networks includes PMS, Sales and Repast, POS, Finance, Purchase and Inventory, HR, CRS, CRM and CHINAonline (http://www.chinaonline.net.cn) which provides real-time data exchange platform to hotels and channels. Shiji Networks is the appoint Exclusive Agent for MICROS-Fidelio in The Peoples Republic of China.