News for the Hospitality Executive
Hospitality's Coolest Way to Get to Know Your Guests
The revolutionary Digital Valet places all in-room guest conveniences wirelessly on the Apple iPad/iPod
to take customer relationship management to new heights; DigiValet's guest preference module
can be tailored to track your customers' criteria like never before!
Visit DigiValet™ in Booth #2435 at HITEC
Singapore — June 12, 2012 — When it comes to getting to know guests better in an effort to personlize their stay experience, hoteliers can never have too much information. This year at the Hospitality Industry Technology Exposition & Conference (HITEC), attendees will be introduced to a new Customer Relationship Management tool that will revolutionize the way guest-preference data is collected and communicated. Using the wireless touchscreen Apple iPad or iPod, DigiValet™ integrates all hotel services into an digital dashboard that tracks guests' exacting choices. This new solution from India will make its debut June 25 to 28 at the Baltimore Convention Center in Booth 2435.
"Any self-respecting hotelier would pay a king's ransom to learn its guests exact preferences today," said Rachana Salgia, DigiValet President. "Our digital valet delivers customer intelligence like never before. For example: Guest X likes his malt with a cube of ice and the twinkle of the chandelier ... Guest Y likes to listen to Chopin during breakfast and Tchaikovsky at dinner ... Guest Z has a sinus condition, requiring hypoallergenic pillows and the room temperature to remain at a constant 71 degrees. With this exacting information, hoteliers can customize each guests' experience to the extreme, with ordering histories and consumption patterns made available in real time."
DigiValet is taking CRM to the next level:
More information about DigiValet will be made available in the coming weeks as we count down to HITEC. Those attending the world's largest hotel technology event are encouraged to pre-schedule appointments with the DigiValet team -- in Booth #2435 -- by emailing Rachana Salgia at email@example.com.
DigiValet is a convergence platform which interfaces with in room amenities, back of the house services and the hotel management services. It brings all of these on one common platform and offers a unified interface to the guest to interact with these services. In terms of the in room systems the DigiValet interfaces to the RMS (Lights, AC, Curtains, DND, MUR), Hotel TV, Door Camera, Door Strike. The DigiValet at the back end interfaces to the PMS, POS, VoD, IPTV. The guest interface is available on Apple iPod / Apple iPad.
The major components of DigiValet Solution are: DigiValet Controller and DigiValet Touch - one in each guestroom, a set of servers (VoD Server, PMS Integration Server, ATS etc. - these servers are common for all the rooms in a hotel. The DigiValet Touch (guest interface device)i.e. the iPod touch or the iPad is connected to the “DigiValet Controller” on Wireless LAN. When the user requests for a service using the DigiValet Touch the corresponding command is communicated to the controller which interprets it and issues the command further to the respective system (the TV / RMS / PMSI / VoD Server.
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