Singapore — June 12, 2012 — When it comes to getting to know guests better in an effort to personlize their stay experience, hoteliers can never have too much information. This year at the Hospitality Industry Technology Exposition & Conference (HITEC), attendees will be introduced to a new Customer Relationship Management tool that will revolutionize the way guest-preference data is collected and communicated. Using the wireless touchscreen Apple iPad or iPod, DigiValet™ integrates all hotel services into an digital dashboard that tracks guests' exacting choices. This new solution from India will make its debut June 25 to 28 at the Baltimore Convention Center in Booth 2435.
 
"Any self-respecting hotelier would pay a king's ransom to learn its guests exact preferences today," said Rachana Salgia, DigiValet President. "Our digital valet delivers customer intelligence like never before. For example: Guest X likes his malt with a cube of ice and the twinkle of the chandelier ... Guest Y likes to listen to Chopin during breakfast and Tchaikovsky at dinner ... Guest Z has a sinus condition, requiring hypoallergenic pillows and the room temperature to remain at a constant 71 degrees.  With this exacting information, hoteliers can customize each guests' experience to the extreme, with ordering histories and consumption patterns made available in real time."

DigiValet is taking CRM to the next level:

• DigiValet changes a guests in-room experience forever
• DigiValet knows your guests preferences like never before
• DigiValet captures customer intelligence and stores the profile
• DigiValet is the next digital benchmark for in-room convenience

"While DigiValet performs critical CRM functions on the front end, it also provides operational services on the back end,"Salgia said. "DigiValet saves energy on unrented rooms, reduces manpower and improves efficiency, produces revenues from digital advertising opportunities with local/national retailers, reports DND and Make Up Room status plus alerts engineering and maintenance of any equipment failures and much more. We invite all hoteliers looking to enhance their existing CRM program with the latest mobile device technology to visit us at HITEC."

More information about DigiValet will be made available in the coming weeks as we count down to HITEC. Those attending the world's largest hotel technology event are encouraged to pre-schedule appointments with the DigiValet team  -- in Booth #2435 -- by emailing Rachana Salgia at [email protected].

About DigiValet
DigiValet is a convergence platform which interfaces with in room amenities, back of the house services and the hotel management services. It brings all of these on one common platform and offers a unified interface to the guest to interact with these services. In terms of the in room systems the DigiValet interfaces to the RMS (Lights, AC, Curtains, DND, MUR), Hotel TV, Door Camera, Door Strike. The DigiValet at the back end interfaces to the PMS, POS, VoD, IPTV. The guest interface is available on Apple iPod / Apple iPad.
 
The major components of DigiValet Solution are: DigiValet Controller and DigiValet Touch - one in each guestroom, a set of servers (VoD Server, PMS Integration Server, ATS etc. - these servers are common for all the rooms in a hotel. The DigiValet Touch (guest interface device)i.e. the iPod touch or the iPad is connected to the “DigiValet Controller” on Wireless LAN. When the user requests for a service using the DigiValet Touch the corresponding command is communicated to the controller which interprets it and issues the command further to the respective system (the TV / RMS / PMSI / VoD Server.