Hotel Online
News for the Hospitality Executive


Survey of 1,000 Frequent Business Travelers Captures Attitudes and Behaviors
Focused on Hotel Selection and Productivity Needs

September 21, 2011 - Country Inns & Suites, part of Carlson Hotels announces the results of a national survey of 1,000 frequent business travelers. The joint survey between Country Inns & Suites By Carlson and The Business Travel News Group was designed to capture the attitudes and behaviors of business travelers on the road, focused on hotel selection and productivity needs. The results conclude that comfort is key to ensuring productivity for business travelers when traveling.


Productivity On The Road:
  • Seventy-eight percent  indicated that a comfortable work environment enhances their productivity on the road. Key factors involved in finding comfort in their hotel selection include:
  • Staying in an environment that makes them feel at home (54%).
  • Hotel design that offers homelike features such as welcoming décor (44%).
  • Spacious rooms are of high importance (51%). 
  • A quiet hotel experience (40%).
  • Eighty-two percent base their hotel selection around amenities such as free high-speed Internet, free breakfast, and rewards programs.
Hotel Booking:
  • More than half turn to the Internet or phone first to book their travel. Of those, 61 percent head directly to a hotel website, travel website (56%), or mobile device (13%), before picking up the phone or working with a travel agent.
  • Seventy-six percent r arely or never spend more than USD 200 per night on a hotel.
  • Ninety percent say free high-speed Internet access is the most important amenity in their hotel accommodation, followed by a hot breakfast (70%).
  • To enhance in-room productivity, guests recommended more electrical outlets/in-desk outlets (67%) and adjustable desk chairs (55%).
Family and Work/Life Balance:
  • While productivity remains a priority, 61 percent say family and friends is the biggest sacrifice they make while on the road.
  • Work/life balance is a factor in company travel policies-51 percent of companies allow for premium services for extended travel, and 50 percent allow for use of travel alternatives to existing company travel policies.
Country Inns & Suites provides an array of amenities including a complimentary 'Be Our Guest Breakfast' with hot, rotating menu items and "To-Go" stations, free high-speed Internet, Read It & Return Lending Libraries, and fitness centers.

This fall, Country Inns & Suites will introduce new classic diningware and silverware to its 'Be Our Guest Breakfast.' As the first hotel in its class to do so, this sustainability initiative will further differentiate the hotel from competitors, and enhance the overall hotel experience for guests.

About Carlson
Carlson is a global hospitality and travel company headquartered in Minneapolis, Minn. Carlson encompasses 1,067 hotels, including Radisson®, Country Inns & Suites By CarlsonSM, Park Inn by Radisson and Park Plaza®; more than 900 T.G.I. Friday's® restaurants; and a majority stake in Carlson Wagonlit Travel®, the global leader in business travel management. Carlson operates in more than 150 countries and its brands employ about 170,000 people.

Olson for Country Inns & Suites
Laura Dally,

Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here  

To Learn More About Your News Being Published on Hotel-Online Inquire Here
Also See: Carlson Opens 25th Hotel in Virginia with the 63-room Country Inn & Suites by Carlson in Hanover, Virginia Owned by SANE Hotels LLC / September 2011

Carlson Opens 296-room Park Inn by Radisson Dallas-Love Field, Texas Managed by Hospitality Management Corporation / August 2011

Carlson Opens 126-room Country Inn & Suites By Carlson, San Antonio Airport in Texas Owned by Summit Hotel Properties / July 2011

Summit Hotel Properties Closes on Initial Three Acquisitions, with Plans for a Fourth / May 2011

Carlson Opens First Park Inn by Radisson Hotel in Brazil with the 233-room Park Inn by Radisson Ibirapuera in Sao Paulo / May 2011

Carlson Continues Expansion of Country Inns & Suites by Carlson with the Opening of the Country Inn & Suites by Carlson in Georgetown, Kentucky, the 13th Property in the State / March 2011

Carlson Continues Expansion of Country Inns & Suites by Carlson(SM) with Opening of 10th Hotel in New York and 12th Hotel in Indiana / March 2011

Carlson Hotels Launches Partnership with Club Med®; Carlson's Loyalty Program Points Now Redeemable at All 80 All-Inclusive Club Med Resorts Worldwide and a Dual Destination Offer in Florida is Created for Travelers / March 2011

Carlson Hotels Appoints Three General Managers for Radisson and Park Plaza Hotels in Asia Pacific; Marco Seiler, Martin Fabiano and Veronique Sirault / February 2011

Carlson Hotels Launches a New Guest Loyalty Program - Club Carlson / February 2011

Winstar Yang, a Senior Concierge at the Radisson Blu Hotel Pudong Century Park in Shanghai, China, Named as Carlson Hotels 2010 Global Employee of the Year / February 2011

Carlson Hotels Appoints Sean Shannon Vice President Of Development for Canada / February 2011

Carlson Signed 87 Hotels and Achieved 12 Percent Increase in Sales in 2010 / February 2011

Carlson Opens First Park Inn Hotel in Mexico with 111-room Park Inn Saltillo / February 2011

Carlson Plans Opening of 19 Hotels in India by End of 2011 Across the Radisson®, Country Inns & Suites By CarlsonSM, Park Inn® and Park Plaza® Brands / January 2011

Carlson Appoints Pierre-Louis Giacotto as General Manager & Fred Khoury as Director of Sales and Marketing for New Radisson Blu Aqua Hotel, Chicago, Illinois; The First Radisson Blu in the U.S. / January 2011

Carlson Appoints Javier Rosenberg, Christian Urbat, and Jean-Marc Busato to Senior-Level Executive Positions for Carlson Hotels, Americas / December, 2010

Carlson Hotels Appoints Christer Larsson as Vice President of Food & Beverage / September 2010

Carlson CEO Hubert Joly Takes Over Leadership of Carlson Hotels Worldwide, Replacing Jay Witzel; Thorsten Kirschke Named Chief Operating Officer of Carlson Hotels - Americas / July 2009

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome | Hospitality News
| Industry Resources

Please contact Hotel.Online with your comments and suggestions.