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Chaminade Resort & Spa Implements d2o’s Performance Management
Intelligence to Increase Profitability

System Enables Department Heads to Make Profitable Decisions Based on
Real-Time Labor, Food Cost, Revenue, and Budget Information

ATLANTA – January 12, 2011 – d2o, “deadline 2 online,” providers of the web-based Performance Management Intelligence (PMI) suite that enables hotel and resort department heads to intelligently manage their daily costs in approximately 5 minutes a day, announced The Chaminade Resort & Spa will implement PMI in all departments.  PMI eliminates the stress of daily, weekly, and monthly reporting deadlines by improving delivery of performance information. Click here to view a PMI demo.
“PMI gives Chaminade’s department managers real-time data for decisions that impact labor productivity, food costs, and operating profitability,” said Norbert Relecker, general manager of Chaminade Resort and Spa, the AAA Four Diamond Award-winning property on the California coast. “The PMI system will help us meet our owners’ performance requirements so they receive the return they expect.”
PMI makes it easy to schedule and plan costs for departments because the system continually tracks revenue and expenses and compares them to budgets, so managers can measure their performance against plan each day.
“PMI will give us a broader and more in-depth understanding of our operation,” Relecker said.  “The system will make it easier to run our conference resort by the numbers daily.  The old way of doing business is to use historical reports, which turns managers into ‘Monday morning quarterbacks.’  According to Relecker, he and his controller invested considerable time in evaluating PMI and found it far surpasses other systems available.
PMI goes beyond typical revenue forecasting and labor productivity software.  The system gives department heads the data they need on labor and food costs, rolling daily revenue forecasting, and budget planning into a single system.  With these tools at their fingertips, managers can strategize like an executive, managing operations and staff to meet profitability goals.

About d2o
d2o is a hospitality industry innovator in integrated software solutions. Its Performance Management Intelligence (PMI) suite enables hotel and resort department heads to “think like a CFO” and intelligently manage their daily costs in, on average, 5 minutes a day. PMI Revenue and Productivity and PMI Planning enhance and integrate currently installed standalone solutions. PMI combines data on labor and food cost productivity, rolling daily revenue forecasting, and budget planning into a single system. PMI eliminates the stress of daily, weekly, and monthly reporting deadlines by improving delivery of performance information. PMI Planning also distills the normal 3-to-6 month budget planning process into just several hours at month’s end.  Click here to view a PMI demo:
Founded in 2000 and based in Norway with offices in Atlanta, d2o has won numerous international business awards for dramatic growth. Awards include the Deloitte Norway Technology Fast50 every year since 2007 and Deloitte EMEA Technology Fast500; the Gazelle Company award for fast growing, profitable Norwegian companies every year since 2006; the highest financial reliability rating of AAA from Dun & Bradstreet every year since 2005; and the HSMAI Award for Service Company of the Year 2009. Clients include Hyatt, Benchmark Hospitality, Radisson, Best Western, Choice Hotels , Golden Tulip, Prince Resorts Hawaii, Rica Hotels and WORLDHOTELS.  For more information on d2o, please visit or contact Scott Bunce at (970) 389-4187. 

About Chaminade Resort & Spa
The AAA Four Diamond award-winning Chaminade Resort & Spa is a spectacular mountaintop retreat in Santa Cruz. Our historic Mission-style resort overlooks sweeping views of Monterey Bay and the Santa Cruz Mountains. Newly refreshed by a $15 million dollar renovation, Chaminade is a luxurious destination for executive meetings, celebrations and getaways. Enjoy color palettes inspired by California coast, contemporary Spanish furnishings, and world-class amenities. Chaminade is just five minutes from golf courses, the beach and downtown Santa Cruz. Escape to a haven of unsurpassed service.


Scott Bunce
Managing Director – Partnerships, North America
Alpharetta, GA
Phone: +1 (970) 389-4187
Email: scott(at)
Chaminade Resort & Spa
One Chaminade Lane
Santa Cruz, CA  95065
Phone:  (831) 475-5600       
Media Contact:
Julie Keyser-Squires, APR
Softscribe Inc.
180 River Springs Drive NW
Atlanta, GA 30328
Twitter:  @Juliesquires
Phone: (404) 256-5512
Email:  Julie(at)

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Also See: Tech Leader d2o Nominated for Three Elite International Rosing Awards; Management Intelligence Software Pioneer Cited for IT-Leader of the Year, Creativity, Usability / December 2010

Tech Leader d2o Launches Upgraded Website with Enhanced Client Portal for PMI Users; New d2o Website Provides Streamlined Access for Performance Management Intelligence Users Globally, Delivers Easy Access to PMI Features / November 2010

Profitability Essentials: How to Help Your Hotel Department Heads ‘Think like a CFO’; Provide Managers Daily Visibility into Department Budgets and They Will Manage to Achieve Profitability Targets / Young N. Nguyen / November 2010

Tech Leader d2o Improves Profitability, Productivity at the Hotel Contessa; Daily Performance Reporting Creates Spirit of Competition Among Departments, Benefits Property and Staff / October 2010

Tech Leader d2o Marks 10-Year Anniversary of Increasing Profitability for Hotel Operators; Sets Sights on Future with decade2 Initiative for Ongoing Client Success / October 2010

Hotel Profitability Lessons Learned Over the Past Two Years – Or a Lifetime / September 2010

d2o Continues Roll Out of Integrated PMI Software Solution to Benchmark Hospitality; System gives department heads tools to ‘Think like A CFO’ and control expenses proactively daily. Combines occupancy, revenue forecasting, labor productivity management, and food costing in one package / September 2010

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